Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
floor 4, room 4.03.003, 1700-111, Lisbon Phone:Ā +351218413525
+7-495-223-55-55
8-800-444-55-55 Fax: Email: Working hours: From 01.06.202 working hours Mon-Fri 08.30-16.15, break 12.30-13.00. Sat, Sun-weekends.
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/ru-en/information/checkin/web_checkin
Note: Check In Online begins 24 hours and closes 45 minutes before departure
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
List of Aeroflot Airline Offices around the world
View the Aeroflot Airline offices address, phone number, email through the above link.
Aeroflot Airline Baggage Allowance
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Aeroflot Airline Call Centre / Customer care
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
For charter carriage requests: [email protected] (applicable only for legal entities when planning a chartered flight)
For group carriage requests: [email protected] (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Mail:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
International flights phone +7(495)7538641
Email [email protected]
Federal flights phone +7(499)5006552
Email [email protected]
For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,
Email [email protected]
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email [email protected]
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
Near-by Airports: Lisbon Portela Airport, Beja International Airport, Cascais Municipal Aerodrome, PortimĆ£o Airport, Faro Airport
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
Boeing 737
- Boeing 737-800
Boeing 777
- Boeing 777-300ER
Ilyushin Il-96
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
Tupolev Tu-134
- Tupolev Tu-134
Tupolev Tu-204
- Tupolev Tu-204
Yakovlev Yak-42
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
Is there any problem / complaint with reaching the Aeroflot Lisbon, Portugal Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Aeroflot Lisbon, Portugal: (click on the stars below)
No representatives in Lisbon and an awful service. No people to deal with flight rescheduling or any other issues.
Hello,
Flight cancelations will be notified?
On April 9th from Prt to Russia.
Let me know.
Thank you
itĀ“s possible buy aeroflot ticheet on line to Mocow?
Boa tarde, tendo em conta a actual situaĆ§Ć£o como devo proceder relativamente Ć” viagem agendada?
Devo pedir devoluĆ§Ć£o?
Devo aguardar?
Como se procederĆ” relativamente Ć” devoluĆ§Ć£o do valor?
Quais as garantias no caso de optar por aguardar, caso nĆ£o esteja a situaĆ§Ć£o normalizada em agosto ?
O nĆŗmero do meu bilhete Ć©:
5553771022141
Bem hajam
Bruno Claudino
Caro Bruno, agora sĆ³ mesmo com pernas. E os valores deu para Russos sĆ£o para pagar indemnizaƧƵes pra Babuskas com os netinhos estraƧalhados. Ah, espere, nĆ£o Ć© assim, que aquele filho de putin Ć© isso mesmo.
SĆ£o para matar os ukrainianos irmĆ£os dos russos, pzt…
SLAVA UKRAINI!!!
I canāt get hold the office in Lisbon via telephone number +351218413525.
I need to know what to expect on the 1of August 2021, with Aeroflot flight to Moscow, considering the planned strike by the Groundforce. Will the flight operation be affected?
Tenho 1 voucher de 318.2ā¬ , emitido por cancelamento dum voo aeroflot de Lisboa para Moscovo dia 09.06.2020 e regresso a 14.06.2020
Devido Ć atual situaĆ§Ć£o na RĆŗssia nĆ£o vou poder viajar para Moscovo.
Gostaria entĆ£o que me fosse devolvido esse valor.
Grata,
Mariajose albergaria