Air Asia – CoronaVirus (nCoVid 19) Travel updates


Last updated: 18th of March 2020

Due to the novel CoronaVirus (nCoVid 19), many countries restricted the travel. Update your contact details via Manage booking to receive the latest updates or notifications regarding coronavirus or any updates in Etihad airline. Customers can also check the website for the latest flight updates, rebooking and refund options.

Air Asia Flights have been suspended to the following destinations due to CoronaVirus (nCoVid 19)

Air Asia Flights have been cancelled to Philippines from 20 th Marc 2020 to 14 th April 2020.

AirAsia is cancelling all its domestic flights to/from the Ninoy Aquino International Airport until 14 April. Domestic flights to/from the Clark International Airport will be cancelled starting 20 March until 14 April.

Air Asia International flights to/from both said airports will also be cancelled starting 20 March until 14 April.

Air Asia Philippine Emergency contact due to Coronavirus (nCoVid 19)

Guests should visit support.airasia.com and speak to AVA for 24/7 assistance. Guests may also reach AirAsia Philippinesā€™ emergency hotline at (02)8722-2742. For more information, visit here

Thai Air Asia X Flights have been suspended flights between Bangkok and Tokyo, Osaka, Sapporo, Nagoya, Fukuoka from 16 March to 16 June 2020

Thai AirAsia X (airline code XJ) will be temporarily suspending its services between Bangkok and Tokyo, Osaka, Sapporo, Nagoya, Fukuoka from 16 March to 16 June 2020 (operations will be resumed from 17 June 2020 onwards). For more details, visit here

Thai Air Asia X Flights have been suspended flights between Bangkok and South Korea from 17 March to 28 June 2020

Thai AirAsia X (airline code XJ) will be temporarily suspending its services between Bangkok and Seoul-Incheon from 17 to 28 March 2020, in response to the COVID-19 outbreak.Ā  For more details, visit here

Thai Air Asia X Flights have been suspended flights between Bangkok and Kunming, Guangzhou, Shenzhen, Hong Kong and Macau from 11th March to 31st March 2020

Thai AirAsia (airline code FD) will be temporarily suspending its services between Bangkok and Kunming, Guangzhou, Shenzhen, Hong Kong and Macau from 11 to 31 March 2020 in response to the COVID-19 outbreak. For more details, visit here

Air Asia – Entry Restrictions

Check the below table for the entry restriction for each country

Countries

Entry Restrictions

Australia

1.All nationals except Australian citizens and permanent residents (or their immediate family, legal guardian or spouse) that have travelled or transited through mainland China.

2.All nationals except Australia and permanent residents who have been in Iran in the last 14 days

3.All nationals who have left or transited through the Republic of Korea

*Australians and permanent residents returning home mandatorily must perform a 14-day self-quarantine

Bangladesh

1.All nationals arriving from mainland China, Iran, Italy or Republic of Korea and Nationals of Taiwan, Hong Kong or Macau can no longer obtain a visa on arrival.

2.All nationals arriving from mainland China, Iran, Italy or Republic of Korea with a pre-arranged visa must have a medical certificate* stating that the person is not affected by Coronavirus (COVID-19). The certificate must be duly certified by the embassy.

*This does not apply to nationals of Bangladesh.

Brunei

1.All nationals from Hubei, Zhejiang and Jiangsu provinces will not be allowed to enter Brunei .

2.All nationals who have been to Iran and Italy within 14 days of arriving in Brunei including for transit purposes.

*This prohibition is exempted for the citizens and permanent residents of Brunei

* Citizens and permanent residents of Brunei as well as long-term visa holders who have been in other regions in Mainland China, Italy, Iran and Republic of Korea within 14 day of arriving in Brunei are required to undergo self-isolation for 14 days upon arrival

Cambodia

All nationals who have travelled from the following countries are not allowed entry into Cambodia:

*France

*Germany

*Spain

*Italy

*USA

China

The 15-day visa-free for Japanese nationals travelling to China on business or family visits is suspended unless they hold an original invitation letter issued within 7 days from the sponsor in China stating the contact person and address in China

Hong Kong

1.Hubei Residents are restricted for entry

2.All nationals including Chinese and Hong Kong residents who have visited Mainland China in the last 14 days will be subjected to a compulsory quarantine for 14 days upon arrival

*Any national who holds a permit to stay in Hong Kong which is shorter than the length of the compulsory quarantine (i.e. 14 days) will be denied entry

3.All nationals who have visited the Republic of Korea in the past 14 days restrict to entry

Ā  Ā  Ā  Ā Exceptions (able to enter Hong Kong)

-All nationalities who have transited via the Republic of Korea and have not been to Daegu and Gyeongsangbuk in the last 14 days

-All nationals holding a new entry visa to work, study, establish or join in any business or to take up residence in Hong Kong and accredited members of consular missions and internationalorganizations

– Holders of diplomatic/official passports who are locally accredited.

-All nationals with existing resident visas expired but produced approval notice/letter for collection of ā€œextension of stayā€ visas for residenc.

-All nationals with existing resident visas expired but they have a letter for a scheduled appointment for verification of original documents in Hong Kong for ā€œverification of eligibility of permanent identity cardā€ applications

3.All nationals including Hong Kong residents who have been from France ( Bourgogne-France-Comte and Grand Est) , Germany ( North Rhine-Westphalia) , Spain ( La Rioja , Madrid and Pais Vasco ) , Japan ( Hokkaido), Italy ( Whole of Italy ) or from Iran in the past 14 days will stay in quarantine center for 14 days upon arrival. Any national who holds a permit to stay in Hong Kong which is shorter than the length of the compulsory quarantine (i.e. 14 days) will be denied entry.

India

1.All existing visas (including e-visa/VOA), except diplomatic, official, UN/International Organizations, employment, project visas are suspended until 15th April 2020. Visa free travel facility granted to OCI card holders are suspended until 15th April 2020.

2.All incoming passengers, including Indian nationals, arriving from or having visited China, Italy, Iran, Republic of Korea, France, Spain and Germany after 15th Feb 20 will be quarantined for 14 days.

3.All incoming passengers coming from Afghanistan, Malaysia,and Philippines, to India is prohibited (including Fly-Thru) with immediate effect.

4.Until cases of COVID019 subsides, all nationals travelling from/having visited Italy or Republic of Korea and desirous of entering India will need a certificate having tested negative for COVID-19 from the designated laboratories authorized by the health authorities of these countries.

* Indian nationals presently abroad are advised to avoid non-essential travel. They are hereby informed that they can be quarantined for a minimum of 14 days on their arrival in India.

* Visa for all foreigners already in India remain valid.

Indonesia

1.No visa-free visits and visas for:

a. Chinese nationals

b. Foreigners who have lived and/or visited mainland China the past 14 days

c. All nationals who have visited the following towns/countries in the last 14 days

-Iran: Tehran, Qom and Gilan in Iran

-Italy: Lombardy, Veneto and Emilia-Romagna, Marche and Piedmont in Italy

– South Korea: Daegu City and Gyeongsangbuk-do

Ā Ā Province in South Korea

2.All nationals including Chinese nationals in China can obtain a visa at the Indonesian Embassy/Consulate in China if meeting the below conditions:

a. Certificate of health from a medical institution (in English)

b. Been away from a Covid-19 infected area for more than 14 days.

c. A letter confirming that they have either completed the 14 day quarantine or that they have not visited any affected country in the last 14 days.

3.Chinese nationals who live outside China can be obtain visa at Indonesian Embassy/Consulate if meeting the below conditions:

a. Certificate of health from a medical institution (in English)

b. A letter confirming that they have either completed the 14 day quarantine or that they have not visited any affected country in the last 14 days.

4.All nationals excluding Chinese nationals and nationals living in China who have met the entry requirements for Indonesian will be granted entry only after a health inspection by the Health Quarantine upon arrival.

Japan

1.All nationals who have travelled to Hubei Province or Zhejiang Province in China within 14 days prior to their arrival in Japan.

2.All foreign nationals who have Chinese passports issued by Hubei Province or Zhejiang Province in China.

3.All foreign nationals who have stayed in the following cities/provinces/regions within 14 days prior to the arrival into Japan

– China: Hubei Province, Zhejiang Province

– Republic of Korea: Daegu-guangyeok-si, or Gyeongsan-si, Andong-si, Yeongcheon-si, Cheondo-gun, Chilgok-gun, Uiseong-gun, Seongju-gun, Gunwi-gun in Gyeongsangbuk-do

– Iran: Qom Province, Tehran Province, Gilan Province, Manzandaran Province, Isfahan Province, Alborz Province, Markazi Province, Qazvin Province, Semnan Province, Golestan Province, Lorestan Province

– Italy: Lombardy Region, Veneto Region,Emilia-Romagna Region, Marche Region, Piedmont Region

– San Marino

Korea

1.Hubei residents and all nationals, except for Korean nationals, who visited Hubei province within the past 14 days cannot enter or transit at Korea ports.

2.Japanese passport holders without a visa or visa issued on or before 9 March 2020 are not allowed to enter Korea.

Specific Requirement for Jeju Island

1.Special Entry Arrangements to Jeju Island (visa-free entry) will be suspended.

2.All nationals from countries without visa-exemption agreement with Korea, will be required a valid Korea visa

3.Japanese passport holders without visa or visa issued on or before 9th March 2020 are required to have a new valid visa.

Macau

Non- Macau nationals/residence from Hubei Province and those that have travelled to Hubei Province in the past 14 days.

*Exceptions will be made to non-Macau national/residence who can present a doctorā€™s certificate issued by a legal medical institution stating that they are not infected with the coronavirus.

Italy and Iran:

All nationals who have been to Italy or Iran within the past 14 days prior to their entry into Macau must, at the discretion of the health authorities, undergo medical observation in isolation for 14 days at a designated venue.

Republic of Korea:

All nationals who travelled to the Republic of Korea within the past 14 days prior to their entry into Macau must, at the discretion of the health authorities, undergo medical observation for 14 days at designated venue.

All nationals who have travelled to Norway, Germany, France, Spain or Japan in the past 14 days will have to undergo a medical examination upon arrival.

*All arrival passengers who have been in other countries/regions in the last 14 days other than China including Macau residents, tourists, foreign workers and students except those from mainland China, Hong Kong and Taiwan must undergo 14-day medical observation at a designated venue.

Malaysia

Peninsular Malaysia

1.Residents of Wuhan district, Hubei Province, Zhejiang and Jiangsu, and those that have visited Hubei Province, Zhejiang and Jiangsu in the past 14 days.

2.All nationals, excluding Malaysians, permanent residents, student pass and long term social pass holders, who have visited the Republic of Korea, Italy and Iran in the past 14 days They are also not allowed to transit in Malaysia

3.All nationals, except Malaysian nationals, permanent residents, social pass holders and Malaysian student passes who have visited the following towns/countries in the last 14 days

-Lombardy, Veneto and Emilia-Romagna in Italy

-Hokkaido in Japan

Sabah

1.All nationals including Malaysian nationals (non-resident of Sabah) who have been in mainland China, Republic of Korea, Iran and Italy in the past 14 days.

2.Nationalities of Iran and Italy not allowed to enter Sabah

3.All transit passengers originating or from mainland China and the Republic of Korea

Exemptions:

1.Any Sabahan, permanent resident of Sabah, residents under work pass, student pass and long term social visit pass who have been in mainland China, Republic of Korea, Iran and Italy are exempted and will be subjected to a 14 day home quarantine

2.Republic of Korea nationals who have been out of the country beyond 14 days

Sarawak

1.All nationalities who have been to mainland China, South Korea, Italy and Iran in the last 14 days.

2.All Sarawakians and Sarawakian Permanent Resident, Work and Student Visa holders who have been to mainland China, South Korea, Italy and IranĀ Ā in the last 14 days, must be undergo COMPULSORY home quarantine for 14 days. They will be subjected to random monitoring by the Medical Authority.

Maldives

All nationals except Maldivian nationals and spouse of Maldivian nationals with a travel history to the following countries or regions within the last 14 days

1.Mainland China

2.Iran

3.Republic of Korean regions of Daegu, Gyeongbuk, Busan, Seoul, Gyeonggi and Gyeongnam

4.Italy

5.Bangladesh

6.Spain

7.Ǝle-de-France and Grand Est, of France

8.Bavaria, North Rhine Westphalia and Baden-Wuerttemberg regions of Germany

9.Malaysia

10.United Kingdom (effective 20th of March 2020)

Myanmar

1.Chinese nationals without visa must not be accepted due to temporary suspension of Visa on Arrival for Chinese passport holders

2.Passenger from Republic of Korea (including Myanmar national) are required to present Medical Certification stating the person is free from Covid-19

Philippines

1.Chinese nationals with passports issued in Hubei Province

2.Regardless of nationality, except for Filipino citizens and holders of Permanent Resident Visa* issued by the Philippines Government, who have visited and/or transiting China, Hong Kong and Macau in the last 14 days prior their arrival into the Philippines.

3.Regardless of any nationality, except Filipino citizens and holders of Permanent Resident Visa* issued by the Philippines Government, arriving directly from China, Hong Kong and Macau

*Permanent Resident Visa

– Sec 13 (Permanent indicated in the ICARD)

– EO 324

– RA 7919 (Alien Social Integration Act)

– NB (Native Born)

– MCL-07-021

– MCL-08-003 (by reason of Marriage, allowed)

4.All nationals who have travelled/transited from North Gyeongsang Province or Gyeongbuk of the Republic of Korea including Daegu and Cheongdo county.

Exemptions

1. Philippines nationals and their spouse and children

2.Ā Ā Permanent residents visa holders

3.Ā Ā Ā Member of the diplomatic corps

5. All nationals who have travelled/transited IRAN and ITALY within 14 days prior to arrival in the Philippines shall be required to present/submit to Primary Inspectors (Immigration Officers) a Medical Clearance or Health Declaration Certificate, issued by Health Authority within 48 hours prior to arrival in the Philippines, certifying that said passenger is COVID-19 free, and shall be required to undergo a 14-day quarantine. Failure to present a Medical Clearance or Certificate shall automatically be excluded and immediately sent back to the port of origin.

Exemptions

1. Philippines Nationals and foreign their spouse and children

2. Permanent resident visa holders

3. Member of the diplomatic corps

*All Filipinos are banned from travelling to China, Hong Kong and Macau

Saudi Arabia

1.Suspension of entry for the purpose of Umrah

2.All nationals who have travelled or arriving from mainland China, Taipei, Hong Kong, Macau, Iran, Italy, Republic of Korea, Japan, Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Iraq, Philippines, Singapore, India, Lebanon, Syria, Yemen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia ad Vietnam

3.All nationals, including those holding a valid residence permit for Saudi Arabia, who have transited in the countries above in the last 14 days

4.All nationals who have been to mainland China, Taipei, Hong Kong, Iran, Italy, Republic of Korea and Macau in the past 14 days.

*Nationals of GCC (Gulf Cooperation Council) can only enter Saudi Arabia with a passport and not the national ID

Singapore

1. Mainland China, Italy, Iran, Germany, France and Spain

-All nationals with a recent travel history to mainland China, Italy, Iran, Germany, France and Spain within the last 14 days will not be allowed entry into Singapore, or to transit through Singapore.

-Singaporeā€™s status as a visa-free transit facility for those with PRC passports will be suspended

2.Previously issued short-term and multiple-visit visas for those with People Republic of China (PRC) passports will also be suspended.

-During this period of suspension, PRC passport holders will not be allowed entry into Singapore.

-Returning residents (Singaporean citizens/PRs)Ā Ā and long-term pass holders (including Work Passes and Permits, Student Pass, Dependent Pass and Long-term Visit Pass) with travel history in mainland China, Italy and Iran will be placed on a 14-day leave of absence from the day of their return from China

3.Republic of Korea

-All new visitors with travel history to the Republic of Korea within the last 14 days will not be allowed entry into Singapore or transit through Singapore.

-Returning residents and long-term pass holders (other than work pass holders) with travel history to the Repblic of Korea within the last 14 days will be issued Stay-Home-Notices (SHNs).

-Returning work pass holders (including dependants) with travel history to the Republic of Korea within the last 14 days will be required to show the MOM approval letter to the airline staff at check-in at the point of departure, and at the ICA checkpoint upon arrival in Singapore, to gain entry into Singapore. Upon entry, they will be issued Stay-Home-Notices SHNs.

Sri Lanka

1.All Chinese nationals must have an approved ETA before arriving into Colombo.

2.Visa on Arrival will not be available for Chinese nationals.

3.All nationals with a travel history to Italy, Republic of Korea and Iran in the last 14 days will be subjected to mandatory quarantine period of 14 days at a designated Isolation Centre in Sri Lanka.

4.Visa On Arrival will not be available to all nationals except ETA exempted countries, Singapore, Maldives and Seychelles

*ETA exempted countries; Maldives, Singapore, Seychelles will be included in to the ETA system and exemption facility for such countries will be temporarily suspended until further notice. Foreign national of said countries, who wish to travel to Sri Lanka only for essential purposes, shall apply for visa via online through ETA website (www.eta.gov.lk).However, they may be subjected to the quarantine procedures which will be implemented as per the prevailing requirement of the country upon their arrival.

5..All nationals from Iran, Italy and Republic of Korea, including Sri Lankans nationals will not be allowed entry

6.All nationals from Qatar, Bahrain, France, Spain, Germany, Denmark, Netherland, Sweden, Austria, Switzerland, Belgium, Norway and United Kingdom

Taiwan

1.All Chinese nationals, except for those who are married to Taiwanese citizens holding Taiwan ARC

2.All Hong Kong and Macau nationals, including British National (Overseas) passports, except for

1) spouses and children of Taiwanese citizens holding Taiwan ARC;

2) those arriving to sign a business contract with a Taiwanese company; and

3) those arriving to work for a Taiwanese company on a work permit

3.All other nationals who have entered in mainland China, Hong Kong, and Macau in the past 14 days, except for ARC holders. This does not apply to those who only transit in these three regions.

Quarantine Policy

Those who are qualified for entry from the above restrictions will be subject to a home quarantine for 14 days. In addition, all nationals who have been to the following countries in the past 14 days will also be quarantined. During the quarantine period, return flight out of Taiwan is not allowed.

Ā· South Korea (entry only)

Ā· Iran (entry only)

Ā· United Kingdom (entry only)

Ā· Ireland (entry only)

Ā· Schengen countries (entry only)

Ā· Dubai (transit and entry)

Thailand

1.Passenger from mainland China, Hong Kong, Macau, Republic of South Korea, Iran and Italy must comply and present the following documents at the airport before acceptance;

Medical Certificates

1)Ā Ā Medical Certificate for General Passenger must be completed and signed by a Doctor confirming that the person is free from Covid-19 and;

2) Tested Negative for COVID-19 medical certificate from designated laboratories from the country of departure issue within 48 hours and;

3)Ā Ā Ā Ā Medical Certificate stating that the person has no other sickness within the past 14 days

Other document

1)Ā Ā Health Insurance Certificate with the coverage of USD100,000 per person to cover their stay in Thailand except for Thai Nationals

Note: Passenger is required to undergo the mandate 14 days self-quarantine upon arrival into Thailand

2) Passenger from other countries;

Passengers who have visited Mainland China (including Hong Kong and Macau), Republic of South Korea, Iran and Italy in the past 14 days do not require any documents. However, they must undergo a 14 days self-quarantine

Visa On Arrival

Thailand Visa On Arrival (VOA) will be temporary suspended from 00:01 on 13th March 2020 until 30th September 2020 for followings countries;

1.BULGARIA

2.BHUTAN

3.CHINA

4.CYPRUS

5.ETHIOPIA

5.Republic of FIJI

6.GEORGIA

7.INDIA

8.KAZAKHSTAN

9.MALTA

10.MEXICO

11.Republic of NAURU

12.PAPUA NEW GUINEA

13.ROMANIA

14.SAUDI ARABIA

15.TAIWAN

16.UZBEKISTAN

17.Republic of VANUATU

Nationals of Hong Kong, Republic of South Korea and Italy

1.Passport issue for nationals of Hong Kong is entitled for free visa 30 days

2.Passport issue for Republic of South Korea is entitled for free visa 90 days

3.Travel document issue for nationals of Hong Kong and Republic of South Korea must have valid Thai Visa prior to arrival

4. No free visa for Italian nationals (Passenger must have valid Thai Visa prior to arrival)

USA

(State of Hawaii)

All foreign nationals, except US citizens, permanent residents and their families who are not citizens or holding permanent resident status, who have travelled within mainland China, Iran or Europe Schengen Area Countries excluding the United Kingdom and Republic of Ireland in the past 14 days.

Vietnam

1.All nationals except Vietnam nationals who have been in or transited through mainland China in the past 14 days.

2.Diplomatic and official passport holders meeting Vietnam entry requirements will undergo a 14 days quarantine period upon arrival.

3.No free visa for Korean nationals

4.No free visa for these 8 European countries: United Kingdom, France, Germany, Spain, Denmark, Finland, Norway, Sweden.

5.No free visa for Italian nationals.

6.Cancelled Certificate of visa exemption issued for Overseas Vietnamese from epidemic countries (China, Korea, Italia, Iran, United Kingdom, France, Germany, Spain, Denmark, Finland, Norway, Sweden)

7. Visa on Arrival will be suspended for all foreign nationals

* Tourists coming from the Schengen countries and/or the United Kingdom of Great Britain and Northern Ireland, Iran, Korea, China or have visited or transited through these areas within 14 days will be quaratined for 14-days.

For more information, please check here.

Air Asia Refund or Rebooking due to Coronavirus

Passenger who wants refund for the booked flight or rebook the flight on another date, you can contact the travel agent or Air asia office directly. Also check the below table for rebooking or refund details:

If you have booked the flight ticket directly with Air Asia, you can visit here. Customers who booked with a travel agent must contact them for a refund.

Air asia Passengers whose flight bookings are affected by the entry restrictions due to Coronavirus can avail the service recovery option of either “Credit Account or Move Flight”

Request can be made with AVA under the service recovery option category of “Nationals Restricted to Travel” .

Air Asia Refund policy

Service recovery option
Ā categories on
AVAĀ 
Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  EligibilityĀ  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā  Ā Steps to request
Flights to / from
China, Hong Kong
& Macau
You are eligible if you are
travelling to / from China,
Hong Kong SAR, and Macau SAR until
30th of April 2020
1. Select “COVID-19” from AVA’s main
menu
2.Select “Flights to / from China,
Hong Kong & Macau “

3. Select either “Credit Account” or
Full Refund
4. Proceed to the next steps as instructed
by AVA
COVID-19 Voluntary
Cancellations
You are eligible to apply if you have flight bookings
to/from Japan, Korea, and TaiwanĀ ORĀ 
if you areĀ travelling on a flight between Thailand and India
made beforeĀ 8th March 2020Ā and for travel beforeĀ Ā 30th April 2020.
1. Select “COVID-19” from AVA’s main
menu
2. Select “COVID-19 Voluntary
Cancellations”Ā 

3. Select either “Credit Account” or
Move Flight
4. Proceed to the next steps as instructed
by AVA
Nationals restricted
to travel
You are eligible if you are affected by travel restrictions imposed by various governments (especially Singapore, Malaysia, and Australia) based on nationalities, cities of origin, travel history to a Restricted Country
in the last 14 days or the purpose of travel due to the Covid-19 outbreak.Also applicable if you have visited china or remained in China since the past 14 days.ClickĀ hereĀ Ā for more information
1. Select “COVID-19” from AVA’s main
menu
2. Select “Nationals restricted to
travel
”Ā 
3. Select either “Credit Account” or
Move Flight
4. Proceed to the next steps as instructed
by AVA
Japan Domestic
Voluntary Cancellation
If you are travelling on
AirAsiaĀ Japan (DJ) flights
between Nagoya and Sapporo
and wish to change your
travel plans, you can apply
for credit account should you
wish not to travel. If you wish
to only change your flight date
to some other date,
the flight change fee
will be waivedPlease note that only bookings
made beforeĀ 3rd March 2020
and for travel until
30th April 2020Ā are entitled for
these options.Applicable options are available
hereĀ .
1. Select “COVID-19” from AVA’s main
menu
2. Select “Japan Domestic
Voluntary Cancellation

3.Ā  Select either “Credit Account” or
Move Flight
4. Proceed to the next steps as instructed
by AVA
India AirAsia Domestic Flights (I5) You are eligible to apply for a free eligible flight rescheduling to a new date if you have a domestic flight booking within India.

However this offer is limited to bookings made untilĀ Ā 31st of March 2020Ā and requests made at least 3 days before your departure time.

ClickĀ hereĀ for information.

To reschedule your new flight to a new date, please call our India call center at +91-80-46662222
AirAsia
Philippines
You are eligible to apply only if youĀ  have a flight booking from, toĀ ORĀ within the Philippines made beforeĀ 12th March 2020Ā and for travel beforeĀ 14th April 2020.

*Also applicable if your Z2 domestic flight from/to Manila is cancelled due to travel restriction imposed by the Philippine government. ClickĀ hereĀ for more information.
1. Select “COVID-19” from AVA’s main
menu
2. Select “AirAsia Philippines”Ā 
3. Select either “Credit Account” or
Move Flight” or “Full Refund” if
your flight is cancelled.
4. Proceed to the next steps as instructed
by AVA
AirAsia cancelled
My Flight
You are eligible to apply if
your flight is cancelled
by AirAsia
1. Select “COVID-19” from AVA’s main
menu
2. Select “AirAsia cancelled
My Flight”

3. Select either “Credit Account” ,
Refund” orĀ  if applicable,
Move Flight
4. Proceed to the next steps as instructed
by AVA

***Refund process usually takes up to 30 working days

To know more details for travel restrictions due to CoronaVirus (nCoVid 19) on many countries, visit here

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