Air Canada is the flag carrier and largest airline of Canada. The airline, founded in 1937, provides scheduled and charter air transport for passengers and cargo to 182 destinations worldwide. It is the world’s eighth-largest passenger airline by fleet size, and is a founding member of the Star Alliance. Air Canada’s corporate headquarters are in Montreal, Quebec, while its largest hub is at Toronto Pearson International Airport. Air Canada had passenger revenues of CA$13.8 billion in 2015. The airline’s regional service is Air Canada Express.
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I really need Air Canada to work on its online booking site! I have used AC 32 times from Hong Kong to Calgary over the past 10 years without a problem and loyally support the airline. However, my recent attempt at booking has been highly distressing. I attempted to make a booking on line for July 28 from HK to Calgary as I usually do . When it came to payment it kept spinning, and after 40 minutes I assumed it had not gone through so I redid it on another computer, but it also spun for ever on payment.I checked my Visa account the next day and to my surprise it showed payment pending for TWO tickets, but I had not received any confirmation number from AC. I waited but no confirmation .I called AC but could not get through at HK office (only Chinese) and after 35 minutes on the phone on hold to Canada I called Visa again.They said it was an AC problem and likely AC would cancel these as they did not confirm with booking reference. With this in mind I booked a new ticket-and the price had increased- through a family member in Canada using my Visa card-no problem and I got a booking reference QL35EE. Now the two “pending ” tickets have turned up on my Visa as Posted Transactions so I have been charged for these but with no confirmation ! These are for $1913.41- approved code 089805, and $1939.14- approved code 016555. So, now I have three charges for one AC ticket one way to Calgary ! I have tried numerous times to get AC on the phone in Canada as all attempts to contact AC Hong Kong have been fruitless.Visa says you are responsible for reimbursing this ,not them. I , unfortunately, am stuck in the middle ,helpless and quite honestly, broke. As a loyal AC supporter, I beg you to deal with this as quickly as possible. This is so distressing and frustrating and can be easily solved by someone at AC taking control of this mistake and rectifying it. I wish to remain a loyal AC customer and know I can count on your support. Please contact me by email or phone +853 6251 8765 or whatshap +853 6243 5146.
1) If any body is booking an International Flight ant transit is involved,
Then you should inform travelleros at the time of booking itself.
2) International Flights operate generally in night.
But your Customer service number works only 9 AM to 5 PM as noted in
New Delhi. ..Very distressful…
Sir,
Following problems noticed with your services:
1) In case, transit is involved in an International Flight through Air Canada,
the travelleros should be intimated correctly while booking the tickets.
Air Canada does not do it.
2) International Flights operate generally in the night.
But your Customer service number works only 9 AM to 5 PM as noted in
New Delhi. ..Very distressful…
What type of services then travelers in need can expect?
Pl, inform me.
Sir,
I am travelling on Indian Passport, having the USA VISA,
from INDIANAPOLIS to NEW DELHI FLIGHT 7312 (IND YYZ) FRI / JAN31
then
Flight 876 (YYZ-FRA) and then Flight 760 (FRA -DEL).
..Do I need to have a transit visa at YYZ only for takin your connecting Flight?
Pl, respond.