Headquartered in Shanghai, China Eastern Air Holding Company (CEAH) is among Chinaās three major air transportation groups. As the core of CEAH, China Eastern Airlines Co., Ltd. (CEA) became the first Chinese airlines to be listed on the New York, Hong Kong and Shanghai stock exchange in 1997. CEAH operates a fleet of over 510 aircraft, serves 80 million passengers globally every year and ranks in the top ten of many operating indexes including fleet size and passenger volume. As a member of the SkyTeam Alliance, CEA has, through connecting with the Alliance, built an air network starting from the Shanghai hub and reaching 1052 destinations in 177 countries and regions around the world.
China Eastern Airline Los Angeles Representative Office Address:
55 South lake Ave, Suite 120,pasadena, CA 91101, Los Angeles, USA
China Eastern Airline Reservation office telephone contact numbers:
001-626-5831500
Email:
Fax: 001-626-5831515
Working hours
Map
Official website: www.ceair.com
Check your flight status here: en.ceair.com/aoc/
China Eastern Airline baggage services telephone contact numbers:
001-626-5831500
For baggage inquiries : China Eastern airline baggage inquiries
Customer service line (24-hour hotline)ļ¼ +86ļ¼95530ļ¼
Sky Team contact details
Member Tel: 40083-95530
Gold Hotline: 40082-95530
Telephone (International): + 86-21-95530
Member E-mail: [email protected]
Gold mailbox: [email protected]
Near-by Airports:Ā Ā Los Angeles International Airport,Ā LA/Ontario International Airport,Ā John Wayne Airport
Attractions in Los Angeles: Disneyland, Griffith Observatory,Ā Griffith Park
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List of China Eastern Airline Offices
Queries handled by China Eastern Airline Customer care:Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Eastern miles
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Rate your experience with the China Eastern Airline Los Angeles Representative Office in USA: (click on the stars below)
We were told by the China Eastern Shanghai office that our tickets were eligible for $105 refund per ticket, but that we needed to contact the booking agency we used to book the tickets. We booked through Priceline. When I called Priceline they told me we had to wait until the China Eastern American office opened to verify this information. When Priceline contacted the China Eastern Los Angeles office they told us that the tickets were not able to be refunded. When we tried to communicate the information we had received from the Shanghai office the customer service representative from the Los Angeles office (Robin, #49381) was very unhelpful and only persistently kept saying the tickets are not refundable. He was not interested in trying to find out why we were given the misinformation from the Shanghai office and was unwilling to contact the number we had called who told us the tickets were eligible for $105/ticket refund. We asked to speak with his supervisor and Robin insisted that he had no supervisor. Eventually, Robin placed us on hold while we were in the midst of speaking and when the line picked up again we were being connected to the Shanghai office. In the Shanghai office, we spoke to Lori (#932525) who was also not interested in seeking out why we were given false information or who gave us the false information. Needless to say we are beyond disappointed with the customer service care that we received through China Eastern. This airline company needs to take more time in training their customer service representatives to be able to give credible information. If we were able to avoid this airline altogether we would not use China Eastern again.
I have a confirmed flight (Flight 0578) LAX to Shaghai in Economy Class. (1) How much would it cost me if I upgrade to Business Class? (2) How much would it cost me if I take the later Flight (From Flight 0578 at 12:05 am of Nov. 27, 2017 to Flight 586 Nov 27, 2018 11:30am?
Thank you