Etihad Airways Reservation Office in Melbourne, Australia 15

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15 thoughts on “Etihad Airways Reservation Office in Melbourne, Australia”

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  Mary rogan October 18, 2017 at 2:05 am

  Cannot make contact with Etihad office in Melbourne. Phone number has been cancelled.
  What sort of customer service is this??

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  Daniel Riazati December 18, 2017 at 1:22 pm

  Hi There

  This is my first experience fligh with Etihad, I booked my fligh to Abu dabi from Melbourne in 4 weeks advance and got the text message which is Etihad airline change my flight to other date, it will effect on our meeting, hotel reservations and other booking, it’s totally not acceptable from the good name airline.
  I did call the airline and end of conversation they no answer for me and my family.

  I would Ike to find the answer & compensation.

  Regards,
  Daniel Riazati

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  Bob July 5, 2018 at 12:44 am

  I wanted to go to the Etihad Office in Melbourne in person to make some changes to my booking. But there is no office at the specified address.
  How come? What is going on?

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    RF CATER July 8, 2019 at 11:36 am

    I PAID FOR EXTRA LEG ROOM 80$ BUT WHEN I BOOKED IN THESE SEATS WERE ALREADY TAKEN THIS WAS ON 10 SEPTEMBER 2018 I EMAILED THEM IN AUSTRALIA IN OCTOBER 2018 AND THEY SAID THEY WOULD REIMBURSE ME THE $80 BUT SINCE THEN I HAVE HEARD NOTHING FROM PLEASE CAN SOMEONE HELP ME ? [email protected] THANKS R CATER EHIHAD FLIGHT E Y 461 SEATS 34 H 34 K

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      RF CATER July 22, 2019 at 7:27 am

      Still haven’t heard from you it is now 9 months

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  Dianne December 12, 2018 at 12:28 am

  Unable to checkin online. Tried calling the 1300 number. Every option I tried, was not recognised. Each time I got through to an operator, they could not hear me. Very frusrating. All I want to know is what time to check in for EY463 on 13 December.

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  Helen Edward March 12, 2020 at 12:57 am

  I tried to call Etihad office in Australia and no one is picking up the phone to answer. There is no email either.
  Should we be contacting through Facebook or Twitter to request for cancel our tickets and refund the amount.

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    W Doyle March 15, 2020 at 9:34 am

    Having the same issue, no-one answers the phone.

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  Geoff Exner March 17, 2020 at 6:52 am

  Impossible to speak to a consultant to resolve a booking issue. Phone line eventually goes silent.

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  Roslyn Petelin April 17, 2020 at 12:08 am

  I paid nearly $11,000 for two return tickets to London to leave Sydney on May 26. My flights were cancelled this morning. I want to re-book, but, because I booked through third party FLY365, which has gone into liquidation, I seem to have no option to re-book. I would appreciate help from Etihad.

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  Michael Watson February 5, 2021 at 10:44 am

  Dear Etihad,
  My wife and I are perusing a fare refund due to Australian Government restrictions, which has been accepted, for booking number LMRHSI.
  We just need to provide the Etihad Finance Team with a statement from our Bank and photographs of our passports.
  I have done this, twice, but, as yet, have had no reply from the email address I was given: [email protected] .
  Can you please verify this email address.
  Or should I make a visit to your office to deal with the situation?
  I should be most grateful for your cooperation.
  Michael and Nadine Watson
  23 Bridport Street, South Melbourne, 3205
  9690 9240 or 0408 585 736

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  Jean Jahner May 31, 2021 at 9:44 am

  Hi, I tried to get in contact with you, we booked a flight to munich from melbourne on the 2 of june and a return flight from munich on the 5 of juli , as I checked in manage my booking our flight from munich to abu dhabi is not listed. what wend wrong booking number ALJYOX and name is Jahner

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  Kashif Syed January 21, 2022 at 5:21 am

  Etihad Airways is the worst Airline I have traveled with, their customer care staff is sitting in Egypt and have no idea what they are doing,
  SriLankan Airways is better in service then this rubbish Airlines.

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  Tony Davidson August 10, 2022 at 10:34 pm

  Dear Etihad Airlines, Dnata and Capitol Transport,

  I am writing to you collectively as a VERY dissatisfied and frustrated customer.
  I had a group of 10 students returning to Melbourne Airport from Krakow, via Frankfurt and Abu Dhabi landing in Melbourne on Flight EY460 scheduled to land at 1705 on 24 July, 2022. The individuals within the group live all around Victoria and one in Adelaide.

  We arrived in Melbourne no problem, but our bags were a different story and we feel that each organisation played a part in the distress that followed. We were told at the airport (after hours of waiting at the baggage carousel) that our bags would be delivered to our houses next day. Disappointing but we understand that things sometimes go wrong and that International travel has been through a very difficult time so no real problem…. But the problems were just beginning.

  Over the following days we spent dozens of hours on hold, received a variety of contradictory messages and in the end, one of our boys who happened to live near the airport went to the airport, identified his own bag and those of the rest of our group and took 8 of them away and delivered them around Melbourne and Victoria (he left bags belonging to those in Horsham and Adelaide which were eventually delivered more quickly than he could manage). Many of our group are VCE / University students who had their books and devices in their luggage and had to go through several days of classes without them.

  Etihad… we trusted our bags(and our lives) to you. We remain grateful for our safe arrival but very disappointed in the frustratingly opaque and confusing system of subcontractors which made finding our luggage ridiculously difficult and by the fact that there was no one from Etihad that we could speak to who was based in Melbourne, spoke English in a way that we could communicate clearly. Ringing the Etihad helpline only increased our frustrations and was a complete waste of time.

  Dnata… as far as we can make out, you were the main responsibility for our issues having lost our bags in the first place, then varying telling us that our bags were simultaneously in Melbourne or Abu Dhabi or somewhere unknown else in the world …and even that they had already been delivered to our houses?? Any time, any of the 10 of us called your Customer “Help” line we were on hold for at least an hour, often over two hours and so between us we spent dozens of hours on hold trying to track down our luggage. As above, in the end we couriered most of the bags ourselves having lost all faith in “the system” to ever return our bags.

  Capital … you were the only organisation where we could actually speak to a human who was at all helpful and your staff did their best to untangle the mess of where our bags actually were in the world … and that we could get calls answered without having to spend hours on hold.
  But it was most frustrating that many of us got a message from you telling us that our bags would be delivered between 1-5pm on the second day, so we all sat home for 4 hours waiting. When 5 pm passed, I checked the tracking site which showed that they had already been delivered. I rang and was told (after some investigation) that your driver had gone to the airport to collect them earlier in the day but had been told that the job had been cancelled by Etihad. I was told that for unknown reasons when a job gets cancelled, your computers think that the bags have been picked up and delivered instantaneously and so shows the bags as having been delivered??? So for at least 4 hours, you knew that our bags were not going to be delivered as you message to us had said and let us collectively waste dozens more hours sitting at home waiting for our bags??

  Alarmingly then some of our group got a message from Dnata saying that their bags were in Abu Dhabi? After that we could get no information from any of the 3 of you until our boy went to the airport and identified our bags, took them and then distributed them. We still don’t know that our bags may have been in Melbourne all along and maybe where just misplaced at Tullamarine and we could have actually taken them home with us when we landed or where in the world they had been??

  The losing of the bags was no real problem…. We understand the enormity of the logistical task of moving so much luggage around the world. The misinformation, no information and ridiculous amount of time on hold and waiting at home for bags that weren’t being delivered was a massive problem.

  Our group was on an educational tour and we hope that you can learn and improve from the experience.

  We would be interested in how we could be compensated for the massive amount of hours that we lost trying to find our bags?? At very least, it seems that Dnata saved on couriering 2 bags to Mornington, one to Mt Eliza, one to Cranbourne, one to Alphington and 2 to Ballarat and we assume that that must represent many hundreds of dollars in savings. That cost was borne by one of our team members who did your job for you. We would hope that we could at least be reimbursed for the courier services we provided?

  I look forward to being able to speak to someone in management from each organisation to discuss our experience. It is a further frustration that none of you publicise contact e mail or telephone numbers for your organisations so we can only hope that these on line messages get through?? Each of the many help line staff that we spoke to were friendly, polite and tried their very best to help… but clearly “the system” is the problem.

  Yours in frustration,

  Tony Davidson
  [email protected]
  (+61) 419563920

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  Adil May 14, 2023 at 9:09 am

  Please guide me OK to board