KLM office in Kampala, Uganda 43


About KLM:
KLM-logo

 

KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.KLM is headquartered in Amstelveen.

 

KLM Kampala Office Address: Plot 14, Parliament Avenue, Jubilee Insurance Building 3rd floor, Kampala, Kampala, Uganda

Map: View direction here

Nearby LandmarkĀ for KLM office in Kampala: Near Barclays Bank

Location: KLM office in Kampala is located in Jubilee Insurance Building,Ā Kampala

KLM Reservation office telephone contact numbers: +256 414 338000/1

Email: [email protected]

Working hours: Monday to Friday 08:30 AM – 05:00 PM Saturday 09:00 AM – 01:00 PM Sunday closed

KLM Official website: http://www.klm.com/

KLM Online Check-in: www.klm.com/online check-in

Note: KLM Online Check in begins from 30 hours to 1 hour before departure.

Check your KLM flight status here: https://www.klm.co.ug/flight-status

KLM baggage services telephone contact numbers:Ā +256 414 338 005,Ā +256 414 338 011

Working hours: Monday to Friday 08:30 AM – 05:00 PM Saturday 09:00 AM – 01:00 PM Sunday closed

For KLM baggage inquiries : KLM baggage inquiries

KLM Baggage lost and found: Baggage lost and found – KLM

KLM Royal Dutch Airlines Flight Code: KL

KLM Customer Care Support

Check the above link to know the KLM Royal Dutch Airlines customer care phone number, email etc

KLM Baggage Allowance

British Airways Baggage

View KLM Royal Dutch AirlinesĀ Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in in KLM Royal Dutch Airlines?

Procedure to do web check-in or online check-in in KLM Royal Dutch Airlines

    1. Visit https://www.klm.co.ug/check-in
    2. Enter ticket number or booking code
    3. Enter the Loyalty programme number (if you have)
    4. Enter the passenger’s last name.
    5. Click ‘Start Check-in’.
    6. Confirm the details. You can select your seat
    7. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket inĀ KLM Royal Dutch AirlinesĀ ?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund inĀ KLM Royal Dutch Airlines.

KLMĀ  Special assistance

Travel during pregnancy in KLM

  • Expectant mothers can travel in KLM Airline till 36th week of the Single and multiple pregnancy.
  • When flying with special medical requirements, you may need to arrange medical clearance certificate.
  • you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF (Medif-Form A and Medif-Form B)

For any special assistance queries, contact: https://www.klm.co.uk/information/assistance-health/pregnant

Procedure to get medical clearance inĀ KLM

  1. Download Form A, Download Form B
  2. send the completed application form to Request a FREMEC

For more details, contact KLM Health Services

vaccinations and health advice: https://klmhealthservices.com/en/home-2/

Phone:Ā + 800 556 22 737

Working hours: Monday to SundayĀ 07:00 AM – 10:00 PM

Email: [email protected]

List of KLM Offices

Click the above link to view theĀ List of KLM OfficesĀ address, phone, email, working hours, website, direction and more.

Near-by Airports:Ā Entebbe International Airport,Ā Pakuba Airport

Attractions in United Kingdom: Stonehenge, Tower of London, The Roman Baths and Georgian City of Bath, The British Museum, York Minster and Historic Yorkshire.

Types of Planes / Air craft available with KLM

Total fleet: 117

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 737-900
  • Boeing 747-400
  • Boeing 747-400M
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787-9
  • Boeing 787-10
  • Boeing 747-400ERF

Queries handled by KLM Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue Miles

Is there any problem with reaching the KLM Kampala Office Address or Phone number? Please report any issues using the below comment form.

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43 thoughts on “KLM office in Kampala, Uganda

  • NOAH KALERA

    Hi KLM,
    Well, we greatly appreciate you for the services you give to us and can only hope for the best; however i am requesting that you add on more telephone contacts including MTN, AIRTEL,AFRICELL to cater for clients who use these networks.

    Thank you.

    Noah Kalera

    • Charles Bameka

      Greetings KLM! I am too disappointed that you have not yet transcended the element of 8 working hour yet you fly all day! I just called your Kampala offices at 6 pm and no one picked. I called your Entebbe offices and the guy the other end did not return my call when I ran out of airtime yet I was in the middle of buying two tickets to Spokane, Washington, What do you stand for your guys?????

  • PEACE

    hello there.
    we are a small travel agency called TEHILLAH TRAVELS located at social security house plot
    4 Jinja road.we would like to introduce our company to KLM. what do we have to do and whom do we need to address our issue to?
    thank you.

  • Ineke Jongerius

    Dear people,

    I am living in Fort Portal and would like to know which tel. contact I can use since the number 0414 338000/1 is not working. I am looking for the tel number of the Kampala office.

    Thanks a million,

    Ineke Jongerius

  • Ssaava Dhamulira Mweera

    Hello KLM I hope this message has found you in a good condition
    Am Ssaava Dhamulira Mweera I like to inquire how much is a quarter kilo from Uganda to Amsterdam?
    I hope to hear from you
    thanks

  • Theo Oltheten, Nethwerlands Embassy Kampala

    Since last week Friday, I’ve been trying to book a flight to Amsterdam on line. Till today, I haven’t succeeded. When I ask for options, the little thing starts turning around, then changes position moving up, and continues turning around and round and around, it doesn’t stop. When I met with the country manager last Friday evening, I informed her that something is wrong with the system and that possibly many clients are not able to book online right now.

  • Julius

    KLM,
    I am trying to change my flight date which is due on the 7 march 2017 from Entebbe to Schiphol, however I keep getting an error message that its not possible to change my travel date. who can I contact to change this date?, I have called the tel +256 414 338000/1
    and it goes through but the person on the other side is unable to hear me.

    Thank you,
    Mugisha

  • patricia

    KLM office, your phones ring and ring but are never answered. Tried three days in a row during your official working hours. why is this the case?

  • Charles Bameka

    Hi KLM, thought you have transcended the problem of 8 working hour but was shocked! Called your Kampala offices at 6pm no answer! Called your Entebbe offices and was in the midst of booking a flight to Spokane, Washington USA and when my line dropped the guy the other end never bothered to call me back! I was left surprised and asking – What do you stand for KLM??????

  • Lubwama Tonny Elite

    is it possible for some one to book for flight ticket, work upon flight insurance certificate, work permit and visa all from abroad (USA) and then they just forward them to you through a shipping company using travel agency?

  • Anthony

    Hello,

    Am called Esabu Anthony. Am writing to request on the charge of the roundtrip ticket from Entebbe to Belfast in the UK around May

    Regards

  • Sana Sajun

    Dear KLM Uganda Office, I have been trying to call the office number from London to request for a refund for 2 tickets but have been unable to get through (no one is answering). Could you please email me back to let me know the best number and time to call the office to process my request or if there is another way of getting in touch with a member of staff please.

  • Dickson Senkunda

    Hi we flew in to entebbe on Wednesday and realized we took the luggage of someone not in our group. please tell us what we should do to get it back to the owner. you can call Brandon +256774468211

  • Jude Ssemambo

    I need guidance on my flight in relation to flight costs. I am to fly to Germany on 1st Aug 2018 and return on. 15 September 2018. I want the cheapest costs possible. May you send me feedback as soon as possible. Fr. Jude

  • Ocoka Dennis Okidi

    Dear Sir/Madam,
    I was to fly to Amsterdam on 30.6.2018 with KL 537 departed at 23.35hr. I was denied flight because my passport is only valid for 3 months and not 6 months.
    I was Advised from the airport (Entebbe) to get new passport and can travel.
    I would like to know if my ticket stills stands and if i can be rescheduled for Tuesday night flight.
    my ticket code is LSO5QS,
    Ticket No: 74 – 2666542170(0).

    my mobile number, +256782280099

    Note: My passport is valid for 3 months, i was going to stay in Netherlands for 2 weeks and VISA Provided by Dutch embassy. I was disappointed. But still hopeful!

    • Ocoka Dennis Okidi

      Dear Sir/Madam,
      I was to fly to Amsterdam on 30.6.2018 with KL 537 departed at 23.35hr. I was denied flight because my passport is only valid for 3 months and not 6 months.
      I was Advised from the airport (Entebbe) to get new passport and can travel.
      I would like to know if my ticket stills stands and if i can be rescheduled for Tuesday 3.7.2018 night flight.
      my ticket code is LSO5QS,
      Ticket No: 74 ā€“ 2666542170(0).

      my mobile number, +256782280099

      Note: My passport is valid for 3 months, i was going to stay in Netherlands for 2 weeks and VISA Provided by Dutch embassy. I was disappointed. But still hopeful!

  • James

    Hello. Hope you well. I would like to know how much they charge for changing my day of returning back to the USA. Am delaying a little here due to the obligations of taking care of my father in the hospital. Thanks

  • George Muwulya

    I would like to get a quotation for transportation of 1 ton of fresh green bananas to Johannesburg in South Africa from Entebbe Uganda.

    Thank you.

    George

  • Fortunate

    Goodmorning,

    I have been calling the office line ever since Friday last week,hovever i donot seem to go through.
    What could be the problem with the office line.

  • Grace

    Hello KLM,

    what is the cost of a round trip ticket?
    Thus to and from Chicago (O’Hare International Airport) and Uganda (Entebbe Airport).
    Also how many stops does your airline make on that trip?
    how early does one need to book the ticket?

  • Vanessa

    Hello KLM,I’m a Uganda. Citizen ,finished a cabin crew course. Was wondering if recruitment for cabin crew for the airline is a possibility.Thanks will be glad to hear from you real soon

  • KG

    i tried to book my flight about a few months ago at the office and the manager over there is such a … the way she act and treat people she wasn’t supposed to work anywhere

  • Amon Male

    Follow me
    6 Yea ago British airways left Uganda because of* it’s currency depreciated, because they had got me out of* United kingdom in a wrong way especially with Heathrow airport involved. “from 0.333 it became 0.324
    A difference of* 0.09.
    Again Uganda’s currency has depreciated, It is your turn KLM to control your flights to weekly until they return me back for the right procedure and documents to be involved in the process. Other than that you may end up fighting
    I will be grateful if my advice is appreciated.
    yours Amon Male

  • OLIMI EXPEDITO

    Dear Sir/ Madam,

    Could you kindly retrieve me the payment slip for my recent flight with KLM I would like to use it for refund purposes. Bought KLM Kampala Uganda office in names of Olimi Expedito.

    Regards,

  • KIZITO KEN

    Dear Sir/ Madam,
    Karibu Uganda. Am kizito ken working with Ssese Travel Care -Kalangala Company based in Kalangala District/ Lake Victoria-Nnalubaale Uganda. The Purpose of this Letter is to inform you that two of Us have Land we are selling in Entebbe Municipality Town near the Entebbe international Airport- Kitoro ,Entebbe is a major Town in central Uganda located on Lke Victoria / Peninsula the Town was at one time , the seat of Government of the Protectorate of Uganda, prior to Independence in 1962. it is strategic suitableĀ for : Hotel, Residential Apartment s, University, Ware House and any other Business suiting your project.
    Ā This Prime Land is on Sale . This Advert can be Shared with Friends more.Ā  Those interested ; my contact is Tel:+256 70316777Ā Ā Email:[email protected]Ā  Ā  Ā its o.k to;Ā share this with your friends this adv. first come first serve.Ā Ā TOTALING TO:Ā  0.194 HECTARES PLOT 20-22 E.Nsubuga Road .In case want purchase it.Ā 
    Call 0703162777KIZITO KENWISH THE BEST AND WELCOME TO SEE, VISIT THE LAND.Ā 
    Thanks.
    yours,KIZITO KEN

  • Drabo Anthony Athio

    How much is a flight ticket from Entebbe airport to minsk international airport, and is it possible to get the visa of belarus at the arrival? there embassies are closed but on there website they say E visa can be provided at the arrival for 90days, thanks

  • lydia hasfa nanteza

    Hi,

    I am planning a flight from Entebbe to Ecuador. There is a transfer in Amsterdam and a layover for @ 3 hours. Do I need a transit visa for Amsterdam. Everywhere I read says I do not need one. I am a Uganda national. I do not want to be refused my flight at the Entebbe Airport. Also, since we are currently on lock down, is there anyone working in the Kampala office? I would like to speak with someone directly.

    Thankyou and hope to hear back from you soon

  • Mulindwa Moses

    Good evening
    I write to you to inquire if your cargo airline can transport wines and whiskeys from Germany to Uganda and if yes I would like to be availed with the costs and the possible duration. Thanks

  • Leopoldo Chang Arana

    To whom it concern

    I am Leopoldo Change Arana, Peruvian citizen passport number 119085384, with the ticket number 0749543989102 Entebbe-Amsterdan-Lima-Peru. I am complaining of the treatment I received from the people of KLM on the Entebbe international airport yesterday evening 23 Oct 2021 before the respective flight; I been separated from the flight and after shown my passport, country ID, driver license, ticket and Covid -test all in order.
    I been subjected to many questions and requested to shown all the tickets till Entebbe from 5 months ago, even having complied with those extras requirement that KLM people put me away from the check in process and took a lot of time to give a honest explanation of what is goin on, finally they closed the counter and I lost the flight.
    I am requesting the full explanation of that treatment and as well to rebook me the the next flight of Monday 25th same itinerary.

  • Daniel Otim

    I need an itinerary from Entebbe to Amsterdam to enable me complete my visa application. I intend to leave Entebbe on June 1, 2022 and return from Amsterdam on August 1, 2022. Kindly advise on the way forward.