Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.
TTY: 1-866-846-4283 (Text telephone for hearing impaired) Email: Fax: Working hours: Daily 12:00 – 19:00 Map: View direction here
Official website: http://www.lufthansa.com/ Lufthansa Online Check-in: www.lufthansa.com/online check-in Check your flight status here: www.lufthansa.com/flightstatus Lufthansa baggage services telephone contact numbers: 1 800 645-3880, TTY: 1-866-846-4283 (Text telephone for hearing impaired) For baggage inquiries : Lufthansa baggage inquiries
Lufthansa Airlines Customer Care Support
Check the above link to know the Lufthansa Airlines customer care phone number, email etc
Lufthansa Baggage Allowance
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
Baggage lost and found:
If you click the above link, a form will be opened. Fill and send that form.
Email: [email protected] Address: Deutsche Lufthansa Aktiengesellschaft, Gepäckermittlung D-60546 Frankfurt/Main, Germany Fax: 0049 (0)69 690 55171Attractions in Washington D.C.:
- United States Capitol and Capitol Hill
- The Lincoln Memorial
- National Mall and Veterans Memorials
- The White House
- The Washington Monument
How to Web Check-in in Lufthansa Airlines?
Procedure to do web check-in or online check-in Lufthansa Airlines
- Visit https://www.lufthansa.com/us/en/online-check-in
- Enter PNR number or booking reference number
- Enter the passenger’s last name.
- Confirm ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.
How to complaint about the lost personal property in Lufthansa Airlines?
For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact
- At the Lufthansa baggage tracing desk at the airport or
- At the Lufthansa service counter at the airport.
If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:
- At the Lufthansa baggage tracing desk at the airport or
- At the Lufthansa service counter at the airport
Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.
Lufthansa Airline call center / service center
Internet Service Center:
Phone: Contact Details+1 866 953 22 94 Opening hours: Monday-Friday 10.00 – 18.00Lufthansa Cargo eServices support
If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.
By phone: +49 (0) 18 02 / 737 737 (local rates Germany) Email: [email protected]Lufthansa Cargo Service Center:
Tel: +49 69/696 95790Lufthansa Airlines Offices Worldwide
Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Lufthansa Airlines Special assistance
Travel during pregnancy in Lufthansa Airlines
Pregnancy rules in Lufthansa Airlines:
- Expectant mothers can travel in Lufthansa Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
- Expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
- For any special assistance queries, contact: https://www.lufthansa.com/us/en/mobility-partner-program-healthcare
Procedure to get medical clearance in Lufthansa Airlines
- Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
- Send the completed application form to [email protected]
For more details, contact Lufthansa Airlines Health Services
Phone: N/A
Email: [email protected]
Fax: +49 69 696 83 677
Types of Planes / Air craft available with Lufthansa
Total fleet: 268
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More
Is there any problem with reaching the Lufthansa Washington D.C. Aiport Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Lufthansa Washington D.C. Aiport Office in USA: (click on the stars below)
I left something in the Cabin on the 24th of July via the flight I came in from Frankfurt to Washington Dulles. I went back to the gate B45 at exactly 3pm few minutes after we landed. I met 2 Lufthansa staff that were boarding people into same plane. I told them that I had forgotten the things I bought at the duty free in Frankfurt in the plane. I was told that they saw it and had taken it to the security that I should head for my connecting flight to Canada that I should contact Lufthansa that it will be mailed to me. I have sent several emails to customer services. They requested my flight booking no, my ticket which is United but flew Lufthansa cos of its affiliated. I have called Lufthansa lost and found and they are saying that my item is not registered. What is actually going on because the staffs at the gate confirmed that my forgotten item was in the plane and it had been handed over to the security. No response from the Lufthansa customer service till date. This is very sad and poor services. I am highly disappointed.
Hello, My Name is SADEQUR R. PATWARY. On November 05, 2019 I bought two tickets online for my wife “Rekia Hamdad” & for my son “Sami A. Patwary”. Lufthansa charged my credit card two times of $599.93 each.
Flight Outward 05/10/2020 from IAD. and return from ALG on 08/26/2020.
My problem is I am unable to find the Booking code, or the email containing booking code sent by LUFTHANSA.
The credit card was charged on 11/05/2019, 2 times
1) 2208524183249 for $599.93 &
2) 2208524183250 for 599.93 in New York.
Please send my Booking Code either to my email ” [email protected]” or” [email protected]”
Thank you
LUFTHANSA COUNTER IAD: Flug IAD-FRA LH 719 am 3.12.2020 – An den Station Manager oder Supervisor mit ital. Vornamen und deutsch klingendem Nachnamen (wir können uns nicht mehr erinnern…) VIELEN DANK NOCHMALS FÜR DIE WUNDERBAREN SITZE IN DER PREMIUM ECONOMY, die Sie mit unserem, bei United in Orlando gezahlten Betrag so klug und nett in diese Sitze umgewandelt haben!! Der Flug war so einfach schön und angenehm für uns und unseren kleinen Service Dog. Sie sollten eine Flasche Sekt und einen großen Blumenstrauss erhalten, aber wir wissen Ihren Namen nicht mehr, es ging alles so schnell…Alles Gute für Sie und bleiben Sie so cool und alert!! THANKS A LOOOOT!!
They insisted my elderly mother had the wrong covid test and was insisting on sending her back to Atlanta rather than on to Germany. I was adamant that the test was correct as I had followed Lufthansa instructions that I had received prior to flight. The test had to be completed within 48 hours or less to arrival in Germany. The options included PCR or Antigen test. I had completed the Antigen as it was resulted more rapidly and could be completed within the 48 hours or less to arrival in Germany. I had heard from previous travelers that they had done the PCR and ended up in Germany with it being invalid (greater than 48 hours) and required retesting in Germany and more expenses to pay. As it was they sent my mother on to Germany (after much arguments and anguish) and upon arrival in Germany it was indeed the CORRECT test and no further testing was required. The airlines believe they are gods, but guess what, they’re not ….. they’re the most incompetent peons that exist in the world. And just try to ruin peoples days, lives, and traveling experiences. PLUS they are okay with you spending hard earned money at their whim. Another thing, my brother paid for her baggage, 75.00 and when I got to the airport they insisted it had not been paid ( we had the ticket receipt) and had to fork over another 70.00. They deserve zero stars or negative stars if I could.
Terrible service today from the ticket counter supervisor Haley. She was at the counter and could have answered a simple question in 30 seconds but instead insisted we wait until the counter opened 90 minutes later. This was after trying to reach a representative at the Lufthansa main number for hours which she didn’t seem at all concerned about. What does it say about an airline who would make someone a supervisor who is so poor at basic customer service?
On May 19, 2021, I called LH’s 800 number to book a round trip ticket from Dulles to Naples, Italy. I provided my credit card number to pay for the ticket at the agreed price of $1,158 but an extra charge of $629 was billed on my card without my prior authorization and consent. I ended up paying $1758 for a ticket that should have cost $1158. I have been trying to get a refund from LH as the agent put through a fraudulent charge to my card. My bank will not reimburse me because they say that LH is responsible. I have spent months on this issue and have filed a report with the FTC, the Attorney General in my jurisdiction and have notified LH management in Germany, all to no avail. My husband just rebooked a ticket to Italy and the charge on his credit card was $1,038 more than the agreed charge of $103 to cover rebooking and upgrade. It seems to me that LH has a problem with its reservations desk and employing staff who are busy stealing from their customers. I WILL NEVER FLY LH again. It’s a disreputable company and shows no care for its customers.
I booked a ticket last year and because of COVID-19 and all the uncertainty, my ticket was canceled and I received a credit that was valid until March 15th. I tried to call them more than 30 times to claim my credit and get another booking, but every time I do that, I either get literally yelled at by an agent, hung up on, or just absolutely no answer. The very few times they answer, they ask me to pay an extra $800 on top of my original $781. Even though the same flight online is priced at $500??? By far this has been the worst customer experience. I have been trying to book this ticket for months!! I have never seen such a horrible company. I have no idea how we cannot file complaints and get this resolved. Unbelievable
My flights from IAD to FRA today was cancelled, and we’ve been rebooked on Air Canada to FRA. Flight from FRA to BER was not rebooked, Booking code was vs69q7. AC flights are AC 1077 and AC 842. However. It arrives in Frankfurt at 11:10. LH 182 flight from FRA to BER leaves at 11:45. That’s not enough time to make it. The chat is not responsive to my request to rebook that flight. The phone told me to call back later. Please Help!!!!