TAP Portugal Airlines is the flag carrier airline of Portugal, headquartered at Lisbon Airport which also serves as its hub. TAP is a member of the Star Alliance since 2005 and operates on average 2,500 flights a week to 87 destinations in 34 countries worldwide. It was founded on 1945. The company has a fleet of 86 airplanes, 66 of which manufactured by Airbus and the remaining 20 by Embraer and ATR, operating on behalf of the regional airine TAP Express.
TAP Portugal Airlines Lisbon, Portugal Address:
Lisbon Airport, 1704-801 Lisbon, Portugal
Phone:
707 205 700
(+351) 21 843 11 00
Tap Air Portugal Email
Email:
For emergencies up to 48 hours before departure, you can contact through [email protected], [email protected]
Tap Air Portugal Group Reservation: [email protected]
Working hours
05h00 – 24h00
TAP Portugal Airlines Official website: https://www.flytap.com/pt-pt/suporte/contactos
TAP Portugal Airlines Online Check-in: www.TAP Portugal Airlines.com/in/gb/online check-in
Note:Check In 36 hours before departure. 24 Hours for before departure to and from the USA.
Check TAP Portugal Airlines schedule here: www.TAP Portugal Airlines.com/in/gb/flight schedule
Check TAP Portugal Airlines flight status here: www.TAP Portugal Airlines.com/in/gb/flight status
TAP Portugal Airlines Baggage Allowance
View TAP Portugal Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Tap Victoria contact phone number / Email / Address
Service Center: +351 707 205 700
Working hours: Monday to Sunday: 24h
Email: [email protected]
Address: Program Victoria
Apartado 50194
1704-801 Lisboa
Portugal
Travel during pregnancy in Tap Air Portugal
Expectant mothers can travel in Tap Air Portugal up to
36 weeks or up to 4 weeks before expected delivery date for an uncomplicated pregnancy
32 weeks
Pregnant twins, triplets, etc. for an uncomplicated pregnancy
Medical certificate is required if the pregnancy condition is
- risk
- complications
- more than 36 weeks
- of twins, triplets older than 32 weeks;
- doubts about the time of pregnancy and the expected date of delivery;
- with prediction of complications at birth;
- risk of miscarriage or recent miscarriage.
The Medical Information for Fitness to Travel form (Download the form) must be completed by the passenger’s attending physician and sent to TAP.
Tap doctor reviews the completed form sent by passenger and the passenger is informed if she can travel safely.
Near-by Airports:
Near-by cities:
Attractions in Portugal:
Types of Planes / Air craft available with TAP Portugal Airlines
Total fleet: 86
ATR 42/72
- ATR 42
- ATR 72
Airbus A310
- Airbus A310-300
Airbus A319
- Airbus A319-100
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A330-900
Airbus A340
- Airbus A340-300
Boeing 727
- Boeing 727-200
Boeing 737
- Boeing 737-200
- Boeing 737-300
Boeing 747
- Boeing 747-200
Embraer ERJ-190
- Embraer ERJ-190
- Embraer ERJ-195
Lockheed L-1011 Tristar
Queries handled by TAP Portugal Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, TAP Victoria
Is there any problem / complaint with reaching the TAP Portugal Airlines Lisbon, Portugal Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the TAP Portugal Airlines Lisbon, Portugal: (click on the stars below)
Hello,
My name is Jose Carlos Trejo Benitez and I have a reservation for two persons to fly from Boston to DME (Moscow) on June 10th. Today I receive an email saying that the flight we are schedule on (TP1232) is almost full capacity. We decided to book this flight as soon as possible since it’s been always a dream for us to go to the World Cup and we knew something like this could happen during this time, that’s why we bought this on July 11th, 2017 (almost a year ago), please take this into consideration. I’m contacting you as soon as I saw the email. I don’t want to reschedule because it’ll mess up my plans. The only option I see is to reschedule to leave one day earlier, give us extra miles, and to pay for our hotel room for the night(s) we didn’t book in Moscow since we were planning on arriving the 12th.
My reservation number is WBU7RI.
Sincerely,
Jose Carlos Trejo Benitez
My flight was cancelled and the airline misplaced my bags. I have already lodged a compaint on your website asking for a compensation method. I have asked for voucher (refund value + 50%). This incident took place on 24th June 2018. My flight no. was 1717 and the Airline was Tap Air Portugal. It has been 3 months now and I am still waiting for my refund.
Please let me know the status.
Helo
We want to buy adjacent places on an airplane. We want to write about it? Is it here? We are going from Lissabon to Miami and back. In this flght information: Flight booking number is ZRLHZT Flying TP223 from Lissabon to Miami 8.12.2018 clockan 10.35 am to 02.55 pm. Passengers: Mrs Merike Link and Mr Kari Pekka Alajuuma.
And back from Miami to Lissabon flying TP224 16.12.2018 clockan 4.45 pm to 5.45 am. Flight booking number same ZRLHZT and passengers Mrs Merike Link and Mr Kari Pekka Alajuuma.
If this is not right place to write about this, can you please write the webadress, where we can buy adjacent places for that flight.
Please my mom travelled on 30th june from Ghana Accra made a transit at lisbon airport going to Berlin Germany. She called in the early hours of 01/7/19 that she was stranded. I have not heard from her again. Please help me.
Hello Anita Asomani, we feel sorry that we can’t help on this issue, kindly contact the official phone number or website to get it resolved ASAP
Hi Team,
I have been trying to get in touch with TAP air customer support thru online system mails, Facebook and Twitter but there is no response from your end on my refund request against PNR : QX9OR7 (0472176883709).
There is a medical emergency in the family of the passenger as his father-in-law has just been diagnosed with stage 4 cancer and he is in very big need of funds for his medical treatment, hence all his future travel plan have been cancelled.
So as an exception we request you to instead giving voucher for future travel , please process the refund so that the amount can be utilized for the treatment.
Waiting for your positive response.
Subject: Request for reimbursement in cash
We had a flight reservation with your company for the month of March and April:
Reservation – LBX4AE
– Ticket number: ETKT 047 2176726009 in the name of Jacky CHOPINEAU Jacky
– Ticket number: ETKT 047 2176726010 in the name of Marie-Claire GRAS EpChopineau
You canceled all these flights because of COVID 19
**********
9 months and 1 day that I request a refund
I am going to make one last request before going to court and I will explain why.
And I look forward to your response.
1 – It has been more 9 months since I requested a cash refund for the plane tickets for which you canceled flights.
2 – On this date, the European regulations on air transport
– RIGHTS OF AIR PASSENGERS (REGULATION (EC) Nº 261/2004) said this:
“Right to reimbursement or re-routing
In the event of cancellation of a flight by an airline (whatever the cause), Article 5 obliges the operating air carrier to
offer passengers the choice between:
a) reimbursement;
b) re-routing as soon as possible, or
c) re-routing at a later date at the convenience of the passenger ”
The refund must be made within 7 days of the cancellation
You NEVER OFFERED THE CHOICE of me, you IMPOSED a simple voucher, which I NEVER ACCEPTED.
3 – I have sent you over 60 cancellation requests for which I have NEVER received a single response – except for automatic acknowledgments.
4 – Your advice (in your automated responses), I quote:
“We inform you that the situation exposed must be correctly
reported to the department responsible for Centro Reservas TAP, 33 (0)
890102106, in France »
The responsible department of Centro Reservas TAP, 33 (0) 890102106, in France does not answer the phone.
No phone answer, we are left on hold (automatic!)
More than half an hour before hanging up
Many calls for several months, and more on a pay line (I’ll let you count what this has cost us for several months!
(PS: I don’t understand English or Portuguese !!)
5 – Your justification (in your automated responses) for delaying the payment, I quote:
“Due to the current situation, motivated by circumstances
out of our control, refunds in the form of a voucher are all
what we can offer at the moment.
My response: I would like to point out to you “that due to the current situation motivated by circumstances beyond my control”, I am
in financial difficulty and not in good health.
So you will understand that I ALSO need MY MONEY to face the difficult situation I find myself in today.
6 – your AUTOMATED responses, completely inconsistent and unacceptable:
“Our customer service is now handled with a large number of inquiries. We are sorry for a longer response time
longer than usual.
After analyzing your reservation, we have verified that the problem you addressed is already resolved, since the refund request has already been processed. ”
“Our customer service is now handled with a large number of inquiries. We’re sorry for slower than usual response time.
We have verified that the issue you addressed is already resolved, since the flights in your booking have already been changed.
We apologize for any inconvenience caused by the lack of a timely response.
For more information please do not hesitate to contact us at any time by our number (+351) 211 234 400, option 2 ”
“Our customer service is now dealing with a large number of inquiries.
We’re sorry for slower than usual response time.
Due to the current situation, motivated by circumstances beyond our control, refunds in the form of a voucher are all
that we can offer at the moment.
The voucher is valid for one or two years (depending on the date of issue) and can be used by other passengers, not necessarily the voucher holder.
The travel date can also be after the voucher expiration date.
For more information, please contact us at any time via our number (+351) 211 234 400, option 2. ”
My answers :
– I have never received a REFUND
– Even less CHANGE my reservation,
– I never asked for VOUCHERS, which I will never accept.
“I therefore ask you to kindly make a CASH REFUND for the service you have not honored
That is, the full refund of airline tickets for all flights you have canceled. ”
I will conclude by reminding you that on your website, the complaint section, mention the following information to you, I quote:
Online dispute resolution (ODR) From February 15, 2016, the new electronic platform for online dispute resolution (ODR) will be made available to consumers and professionals.
This platform aims to settle disputes quickly, easily and economically.
Whenever consumers submit a complaint to the RLL platform, alternative dispute resolution bodies
act as arbiter between the parties to resolve the issue.
Additional information on Alternative Dispute Resolution (ADR) and the Online Settlement Platform (ODR) is available on the website of the EU Direção-Geral dos Consumidores (EU Directorate General for Consumers) or on the CEC website.
From February 15, access to the platform can be done on the website of the European Commission.
Having had no satisfactory answer from you, I will initiate this procedure now.
LMFXRA I booked to travel to Canada in 2020 which was cancelled due to covid. TAP told me to contact the agent, Flightnetwork in Canada. I have had no reply from them or from TAP. It has not been possible for me, a non-resident Canadian to return to Canada since 2020. Now I want to use the credit I am owed to travel as now I can enter Canada.
I have contacted Flightnewwork with so many unanswered emails, completed complaint forms, etc. and have contacted TAP without any resolution.
Please grant me the credit with Flightnewwork says according to EU law I am owed.
Hello. My husband and I have booked a trip and returned ticket Cabo Verde, Sal Island, Amilcar Cabral. Booking ref. Q73LI4. We traveled here on November 14 from Stockholm, SE, Arlanda and are going back on March 18th. We are wondering if we could reschedule our return trip. We’d like to stay here for another three weeks. The home date is not important, it’s going well with any date.
Sincerely
Marianne and Miodrag Brolin
With reference to:
ticket nr. 0472182214562 and voucher nr. VCH10220940255338642
ticket nr. 0472182214563 and voucher nr. VCH1022094067229497
You canceled my flight from Bologna.
You moved it with departure from Milano Malpensa (242 kilometers from bologna !!!).
The next day I called to ask for a refund and you only give me 10% ????
Please re-evaluate my request and give me all the money back 100% !!!
If it can be useful, I am a member of the Altroconsumo consumer association. Thank you. Good day.
On July 3th , we took with our family (2 parents + 3 children) the flight TP643 from Brussels airport to Lisbon airport.
The check-in at TAP PORTUGAL (at Brussels Airport) was chaotic and the waiting line was approximately 160m. Brussels airlines had to have the check-in at another location because Tap Portugal had made all the people waiting lined up in a quadruple zigzag row in front of all the neighbouring check-in desks.
Initially, only 3 desks were open. After some time, one counter was blocked by numerous passengers wishing to check in 3 to 4 large suitcases, which apparently caused problems. After about 2 hours of waiting, we checked in five piece of luggage. Three similar suitcases and two carry-on bags with a skateboard in each bag.
Even when checking in our luggage, it appeared that the desk staff didn’t quite know how to check in the skateboard bags. We saw that they discussed a bit between each other and took already glued strips with bar code back from the luggage to be replaced with new strips at the time when the luggage was already moving on the conveyor belt.
At the end of the check-in, we were asked how many pieces we had checked in and we confirmed that we had three suitcases and two skateboard bags. There was no response to this.
Due to the imminent departure of the flight, we quickly put away all the documents we had received and hurried with the children to the security checkpoint on our way to the gates.
Just before take-off, I saw the luggage transport leaving the plane with one more black suitcase with blue tape on it. This looked very much like one of our suitcases.
In Lisbon this assumption turned out to be correct since only two suitcases and two skateboard bags arrived.
When the missing suitcase was reported at ‘lost and found’ it turned out that only four pieces of luggage were registered at check-in. Probably the barcode of the third suitcase was removed and not replaced. In Lisbon they told us that a suitcase without a barcode is not allowed on the plane.
Without a bar code it was also impossible to officially complain about the lost luggage.
However, a request was sent from ‘Lost and found’-Lisbon to TAP Portugal to send the suitcase to Lisbon. We would receive confirmation by mail approximately four days later that the suitcase had arrived and could then pick it up at the airport. Suitcases are apparently only delivered to the address when you have filed an official complaint with a barcode….
At home, we each had half of a large suitcase filled with clothes and the remaining half of the third suitcase accommodated the shoes of all of us.
Because the suitcase with the shoes had not arrived, our oldest son had no clothes and we all had only the shoes we were traveling with.
At the end of the trip we had still not received any mail and in the meantime we had bought what we needed for the vacation locally.
On the return journey we had to do our best to squeeze the purchased items (slippers for all of us and a beach towel and clothes for our eldest son) into the two available suitcases.
This had already cost us quite a bit of money on the spot and turned out to cost us 130 euros in overweight on our return trip. The large suitcases weighed 28 and 29kg where they should only weigh 23 to 24kg.
Although we are allowed to take 5 x 23kg=115kg with five people, we had to pay 130 euros for the 57kg we checked in! So we had to pay a second time for Tap Portugal’s mistake.
Back in Brussels, we again went to Lost and found, since we assumed that the suitcase had never left Brussels. Otherwise, we would have received an invitation to pick up the suitcase in Lisbon.
At Lost and Found Brussels they again asked for the barcode in order to trace the lost luggage. Of course, we could not present a bar code that we had never received.
Nor could anything be found in the system based on the info used for the declaration in Lisbon. I was given permission to take a brief look to see if the suitcase was in the storage room with the lost luggage but, I could not find the suitcase there.
Lost and found Brussels could not or would not confirm the fact that we had reported the loss of the luggage immediately upon arrival. Apparently this is only possible if you have the barcode that was missing from our luggage.
Since we could not get a confirmation from Lost and found we are formally reporting the loss to the police in order to recover the damages.
We hereby request that you quickly take the necessary steps to trace the suitcase and have it delivered to our home address.
The airport police and Brusselairport advised us to contact Aviapartner as they are responsible for baggage and baggage handling.
We mailed everyone possible.
No reply, so far!
It’s been more then 2 months since our holiday and still no sign of our lost luggage!
Is it in Lisbon? Is it in Brussels???
Regards,
Cindy Van Nuffel