Air India Customer Care / Call Centre details
Air India call centre
Toll Free India:Ā 1800 180 1407 (from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only)
Opening hours: 24×7
E mail:Ā call.del@airindia.in,Ā call.bom@airindia.in
For forwarding scanned copies of travel documents for re-issuance of Tickets / Updating FFP mileage
E mail: traveldocs@airindia.in
Air India Online Bookings Customer Care / Helpdesk
Opening hours: Monday to Saturday , 0930 hrs. – 1730 hrs. IST
Telephone: 011-24624074,Ā 011-24624075 (Landline number)
E mail:Ā eCommerce@airindia.in
Air India Frequent Flyer (FFP) contact
Toll Free India:Ā 1800 180 1407 (from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only)
Opening hours: 24×7
Email Addresses for FFP members
General Queries: flying-returns.ai@iclployalty.com
Missing Miles / Retro Credit on AI: airindiaretros.ai@iclployalty.com
Missing Miles / Retro credit on Star Partners: starallianceretros.ai@iclployalty.com
Silver Edge Members silveredge.ai@iclployalty.com
Golden Edge Members: goldenedge.ai@iclployalty.com
The Maharajah Club Members: maharajahclub.ai@iclployalty.com
Air India InternationalĀ Customer Care
Charges will be applied for all calls.
Phone (24/7): +91 116 932 9333, +91 116 932 9999
International Customer Care (24×7): +91 116 932 9333, +91 116 932 9999
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| Country | Contact Number |
| USA (Toll Free Number) | 1800 223 7776, +1 – 888 634 1407 |
| Canada (Toll Free Number) | +1 – 888 634 1407Ā |
| UK | +44 – 203 757 2760 |
| France | +33 – 1 874 06644 |
| Germany | +49 – 6925511337 |
| Australia (Toll Free Number) | +61 – 3 701 98270 |
| Singapore | +65 – 3157 3780 |
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All foreign locations (International Chargeable Calls)
Any location other than India, theĀ Air IndiaĀ Contact Centre, please call +91-22-25818515 and +91-44-66921455.
*Calls may be charged as perĀ applicable international call rates.
I want to know how many you will charge? 10 kg excess baggage. My friend is a passanger to travel on 29th December from Muscat to Chennai. He already booked a ticket online. Please reply. Regarding loganathan,K
Air India cancelled it’s flight from CCU to Bengaluru AI 771 & return by AI 772 on 26 March 2020 & 2April 2020, for the pandemic. FF 107987734 Till now didn’t get refunds for the same. Ref no was also generated twice. Not yet received call from REFUNDS SECTION OF AIR INDIA. Ref case id: 12224862.
My son has booked an e-ticket From Melbourne to coi via Delhi on 27dec.economy class.can he take 2checkin bags totalling 30kgs. Nowwhere in the
ticket mentioned no..of bags allowed .can u clarify.
Thanks
My FF No. is 131556055.(vkmisra) Since, this is the last month for usage to avoid lapse, I am trying to update by KYC but unable to open . Earlier I have used the same password and address and could open the sight but from last month onward I have been trying to open the same but fail every time. can u help or guide by return communication.
I am unable to contact any FFP office especially by email, I had my FFP membership , its validity was till 31/7/2019. Now i can not login my previous login ID Nor I can not create a new ID as my name and date of birth is already registered with Air India.
My name on my previous card was mentioned wrong so could never redeem miles and now can not Log in or make any new Log in ID
Please help
Airport per job chahie Hamen
Due to COVID-19, what is the air lines policy for already booked tickets.
NONE OF THE ABOVE CONTACT NUMBERS ARE VALID… š
Its too annoying that there is NO NUMBER available (even on Air India’s official website) that can connect any Air India Customer Care Personnel.
Can you please tell me about the hiring dates and details for cabin crew job and ground staff
How much layover time required at Delhi airport now as we have to change the domestic flight from international flight at terminal 03?
is 2 hrs lay down is enough , plz clarify it?
My problems air India tikit residual Mera tikit 6 agust ko tha flait saspend tha
Hi,I have a ticket from Bhubaneswar to abudhabi via Mumbai but the duration between two flight is three hours how can I completed my rapid PCR test in Mumbai.
Please advise
Air India Team, I would like to know how pet can be relocated from India to Muscat.
How much do you charge for 95CMSX40CMS size statue box to USA ? I am travelling and can I carry this with me ? Please provide the details