Ethiopian Airlines City Office in Kampala, Uganda Phone number, Address, Email, Working hours, Google map location
Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.
Ethiopian Airlines Address: Plot 1 Kimathi Avenue P.O. Box 3591 Kampala
Ethiopian Airlines telephone contact numbers: 256 414 321130
Mobile: 0752 745118
landline: 0414231455
Senior Sales Rep: mobile: 0705 775578 landline: 0414254796
Sales Rep :mobile: 0759578633 landline: 0414254796
+256 414 345577/8
+256 414 254796 /7 (Reservations)
+256 414 345118 (Management)
Call centre number: 0800 113 014
Email: ebbapt@Ethiopian Airlines.com, klacto@ethiopianairlines.com (City office)
klares@ethiopianairlines.com (Reservations)
klaagt@ethiopianairlines.com
abebean@ethiopianairlines.com (Area Manager )
Aishak@ethiopianairlines.com (Supervisor)
Kizitog@ethiopianairlines.com( Sales Rep.)
Fax: +256 414231455
Working hours: Mon – Fri 08:30Am – 05:00Pm
Sat and Public Holidays 09:00Am – 01:00Pm
Ethiopian Airlines Official website: https://www.ethiopianairlines.com
Map: View location here
Ethiopian Airlines Online Check-in: https://www.ethiopianairlines.com/online check-in
Check Ethiopian Airlines flight status here: www.ethiopianairlines.com/flightstatus
Check Ethiopian Airlines flight schedule here: www.ethiopianairlines.com/flightschedule
Ethiopian Airlines baggage services telephone contact numbers:
Ethiopian Airlines
Ethiopian Airlines Special Meals
Asian Vegetarian, Bland, Diabetic, Fruit Platter, Gluten-Free, Hindu Non-Veg, Kosher, Low Calorie, Low Fat, Low Salt, Muslim, No Lactose, No Salt, Vegetarian Raw, Seafood, Vegetarian Vegan.
*For any Queries, contact: https://www.ethiopianairlines.com/sc/services/on-board-services/inflight-meal-menu
How to Web Check-in Ethiopian Airlines?
Procedure to do web check-in or online check-in Ethiopian Airlines
- Visit https://www.ethiopianairlines.com/aa/book/booking/web-check-in
- Select “Booking Reference” or “Ticket Numbers”
- Enter the “Booking Reference” or “Ticket Numbers” and “Last Name”
- Click “Check-in”
Ethiopian Airlines Baggage Allowance
View Ethiopian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
Ethiopian Airlines Customer care:
Phone: +251116656666 (International Charges Apply)
Ethiopian Airlines: How to file a complaint related to baggage / flight delay / cancellation / ShebaMiles? Procedure, Documents required
View Ethiopian Airlines, how to file a complaint related to baggage, flight delay, cancellation, procedure, documents required, through the above link.
Ethiopian Airlines Customer Care Phone number | Email
Check the above link to know the Ethiopian Airlines customer care phone number, email etc
How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines?
View How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines through the above link.
Ethiopian Airline Vacations Customer Care Phone number, Packages, Requirements
View Ethiopian Airline Vacations Customer Care Phone number, Packages, Requirements through the above link.
List of Ethiopian Airlines Offices
Find Ethiopian Airlines Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Types of Planes / Air craft available with Ethiopian Airlines
Total fleet: 82
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 767-300ER
- Boeing 777-200LR
- Boeing 777-300ER
- Boeing 787-8
- Boeing 787-9
- Bombardier Dash 8 Q400
- Boeing 757-200PCF (Cargo Fleet)
- Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles
Is there any problem / complaint with reaching the Ethiopian Airlines Kampala, Uganda Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Ethiopian Airlines Kampala, Uganda: (click on the stars below)
Hallo , i would like to make a booking for Dar on Thursday , afternoon , how much is return ticket
call now 0772563656
Hi John ssewanyana Graham,
Please call 256 414 321130 and confirm
Thanks,
Support team.
Hello good morning yesterday i missed my return flight due to forgetting my Qatar ID in qatar so my company told me to wait on forth there is a guy coming to uganda he is coming with it so how are my going to do it to go thank you
I would like to travel Lima, Peru but they do not have an Embassy or a consulate in Uganda. what should I do in order to acquire a Visa to Peru? Please, help me with the information.
Bruno Ojangole.
Hi Bruno Ojangole,
Please contact your travel agent or the nearest Ethiopian ticket office for current passport, visa and health requirements of the countries you are planning to travel to.
Thanks,
Support team.
Please instruct your agents at Entebbe airtport,because when they don’t know something,doens’t mean it is forged.
Tell them to call their cheif before any decision they make,missing a flight its not a simple thing while going to work.
This complain goes to your team on 29/01/2022 at 2pm,they were stupid,arrogant and had no customer care,two women looking like ugandans and one guy they were calling manager,looks like ethiopian.
Hi
I want to pay for extra buggage to Stockholm, how much does it cost and I’m trying to login my booking with my order and booking number but it shows that the information given doesn’t exist. Kindly assist
Hi Lydia Nabaswezi
Please contact Ethiopian Airlines directly via
Phone: +251116656666 (International Charges Apply), 256 414 321130, Call centre number: 0800 113 014
Email: ebbapt@Ethiopian Airlines.com
Thanks,
Support team.
Am Namukisa Dianah l book on Ethiopian airlines office on 2th/05/2023 but l didn’t not receive my email message
Dear Sir / Madam
I will have to travel from Entebee to Mumbai. Can I carry 3 Pc. Luggage with economy class. I am ready to pay extra luggage. what will be the charges for same.
am to travel to China soon from Uganda but I don’t know how much is are 2way ticket
how much Is are 2way ticket to China from Uganda
I had consignment frm india to entebbe uganda
Wen check status it shows it has arrived on 18 june at entebbe but we cant find them at the airport .kindly help quickly plz
Hi ,I would like to rescheduled my flight ,I tried to call but no one answers and I don’t know the office locational, please assistance is needed as soon as possible, thanks
Ayen
I would like to book today, Entebbe to Dubai one way, what’s the price
I paid a return ticket bt they sent me the ticket from Uganda to Muscat tho am already in Muscat and I ws supposed to get that one from Muscat to entebbe please help me what to do
Am soooo diasapointed in you guys, some one gets an emergency, misses a flight, and then you charge baggage offloading 840dir, anew ticket and more expenses??? That is not fair at all.Ethiopian airlines Dubai airport..This is sooo absurd and dissapointing.
Ridiculous!! My passenger has the same issue and the airline is telling it is not their charges! What kind!
Please confirm for me ticket number 0715767234201 for 29ths of October.
I would to know from you the cheapest cost flight you charge from Entebbe to Manila
Patrick mugerwa. Am planning to travel to south Korea in April, May l know the cost of one way ticket to SOUEL dear!!
Hi my name Kiddu Charles , I was sent a package with some gujets from UK and was given to Rev sister to traveled to Senegal , and I would love to receive the package from her through Ethiopia airline in Kampala, how can I do it
hey i would love to do my internship with Ethiopian airlines, am currently pursuing a diploma in cabin crew services and hospitality management. am Ugandan
is it possible and if so how can i ensure that
Hey,how much is a ticket from Entebbe to Washington DC?
Hello, thank you for the services I want to book a flight to Bangkok Thailand how much is the ticket price please…
I am trying to call to book but your people either dont pick or they switch off the telephones when i speak to them.
My telephone No. is +256 779919323
Hi
I booked a returned ticket from Uganda to Nigeria yesterday night unfortunately the transit hours is up to 12hrs which is much.
So I don’t know whether if it may be possible to reduced the transit hours at minimal cost.
Thanks
Am so disappointed; i traveled with you for the first time on 23rd and 24th May from Ebb to nairobi via Addis ababa and back but my lugage was tempered with padlock broken and my property stolen, realised this soon on reaching home and it was late already as the flight from AddisAbaba to Ebb on 24th may yesterday delayed for about an hour. i request you guide me on what i need to do to recover my stolen property.
Getting through to your toll free line is a pain and when i finally got through all i could hear was : hello , hello
No communication whatsoever!!!
Your landline indicated above doesn’t go through.
I’m not commenting but it’s my first to reach out this site. Now my question is, I would like to travel to South Africa for Xmas holidays and I would like to travel with you, how much will it cost say hotel booking for a week, return ticket due in a month and visa fee in Ugandan shillings?
Hullo i would like to extend my flight which was scheduled for 6th october.what is the procedure ?
Your services are the best because i have never had anyone commenting badly about the services.
With that, i kindly request to work as a volunteer at the Ethiopian airlines in kampala i have a certificate from IATA Fares and ticketing.
thanks
Hello I have travel plan to Michigan state this November, how much would it cost me return flight. Thanks
Dear Sir/Madam,
I booked a ticket for myself today, with the Reservation code KXFPIN I requested for wheelchair and meal as Asian Vegetarian food but it is not indicated on the ticket I received from the office. Please do confirm me the above details so I am sure of it.
Thank you
Anand Behari Sharma
hi i ahave aproblem. i loaded my products on using your airlines now its 2 weeks am really lossing my patience now.please do something
I am trying to reach the Ethiopia Airline customer care number in Uganda, but to no avail.
I would like to get a return air ticket to Dakar -Senegal, preferred travel date is Sunday 14 April, and return on Thursday 18th 2019. Give me the best quotation
Hi mercy
Kindly contact customer care number provided for more details
Thank you
BOOKING TAYLORSON # GIQQLC
Dear Sir /Madam
In reference to the above booking I wish to raise a number of issues
My name is Ian Taylorson
South African Passport Holder A04484349
I made the original booking on the 29 March 2019 at around midday in your office located in Acacia Place, Kololo, Kampala
The original ticket was leaving on Sunday 7th April and returning on 29 April
I found your staff to be extremely efficient and helpful even recommending a forex bureau where I could change my schillings into Dollars to purchase the ticket
They checked my passport to make sure I could travel to America and I assumed they would have done the same to make sure I could return because I made it very clear I was residing here and therefore I booked a return ticket
The flying experience, the food, the service was so unexpectedly good that I raved about it to all my family and friends and recommended it as a cheaper quicker and better alternative to changing planes or stopping over in Europe or Dubai.
My trip to the USA had to be extended due to my mother’s illness my stepfather H.K. Rudd therefore paid a further $689 to rebook my return for Saturday the 4 May 2019
May I say that the young man I dealt with named Ethan at your Washington call center was absolutely amazing…very helpful and understanding
The day arrived for my departure and I made it too the check in desk two hours before arrival
Unfortunately my mother had passed less than two hours earlier so I was not really mentally prepared for what happened next
The lady at the counter examined my passport and rightfully declared that my entry permit was for single entry
Initially I did not agree .believing my recently acquired visa extension to be valid ,however I knew this was not actually a problem because as a South African citizen I could enter the country on a visa on arrival, I knew this because I have done this with no return ticket on at least 4 occasions during the last 4 years, as has nearly every South African that I know who visits Kampala
She stated that I had no proof that I lived in Kampala and because I had no airtime I could not even phone or contact anybody back at home
My passport has over a dozen entry stamps into Uganda and numerous types of visa…some are solid paper some are stamp extensions …that is how it works in Uganda
I asked to speak to her manager and was told that he was too busy
I was told that I had to purchase a return ticket or I could not board
I was told they were in contact with the station manager in Entebbe and that he/she said I would not be allowed into Kampala
The end result was that I was not allowed to board and was left at the counter without ever having the chance to speak to the manager.
I then had to wait two days to fly again. The local Chicago manager Mr Younis told me that if I wanted to fly I had to do the following
I was charged $399 which was paid for by HK RUDD for a new ticket to Entebbe (as a no show ???which is ironic as I was standing at the desk )
I was forced to buy a return ticket to Addis( which I knew I didn’t need) for $332 booking #HYGKMP or anywhere as long as it was on Ethiopian …which is interesting in itself. What if I was a tourist planning of leaving by Bus to Kenya?
Once again the booking was handled very expertly by another one of your sales reps called Robinson. Two separate payments one from my Stepbrother N.A. Rudd for the unnecessary booking to Addis and another from HK Rudd for the new one way
I finally flew back on the Monday the 6th of May
I was allowed to purchase a 3 month Visa on Arrival into Uganda without showing a return because it is obvious that from simply looking at my passport I have been residing in Uganda on various permits for three years six months
As I stated before the irony is that the flights were very good the service excellent and the general experience very good.
Your policies re South Africans flying to Uganda is incorrect or inaccurate
Upon subsequent investigation I have encountered two people who hold South African passports have experienced similar problems at check in trying to return to Kampala.
I could have simply signed a waiver absolving the airline of all financially responsibility if I was refused entry into Uganda (which just never happens) as my friend did flying in from Cape Town. She is prepared to testify to this with a sworn affidavit
If you can tell of any recorded incident where a South African citizen has been refused a visa on arrival and flown back at your airlines expense I would understand
It appears there is a huge disconnect between the people who handle your bookings, fly and serve in your fleet and the agents who handle the check in and boarding
Your area manager’s phone was off during the whole time I was trying to boards on the 4th May and his unavailability was a surprise. His subsequent attitude was arrogant and completely inflexible as was the attitude of the initial female supervisor I dealt with on the ground in Chicago.
She told me that if I could give her tangible proof that I lived there I could board. This was refuted by Mr Younis later in the day after I had received my company docs, my wife’s work visa ,my marriage certificate, He insisted on the Ethiopian airline return ticket
The irony is that when I checked in on the 6th May the rather pleasant young man behind the counter did not even ask me for my return ticket!!!!!
Something is very wrong
At the very least your offices in Kampala should have made your airline policies very very very clear upon examining my passport. They sold me a return ticket to Kampala they helped me change schillings into Dollars. I told them the reason I was traveling ..it was obvious I resided here
As of now I have decided to speak to your airline directly, without sharing my experience with consumer groups, social media, online expats groups , Hello Peter etc.
I want an apology
I want a refund on the extra charges for the flight on the 6TH May
I want a refund on the totally unnecessary return flight
Indeed a free return flight would not be amiss or unreasonable for the pain and suffering caused. My son was inconsolable when I could not arrive on the Sunday.
I expect a response as quick as your handling agents were to bump me from my flight!!!
Ian Taylorson
Very very poor service – next impossible to get in contact with you when calling your Uganda numbers on your website. Either the line is busy or mobile phones are switched off …. Then there is when one tries to upgrade one’s ticket there are no easy ways to do this online – one only comes to a site that offers a “lottery” system that don’t seem to work online. Ad there are the issues with that if one has more than one connection and don’t want to have business class all the way then that seems also impossible to order ..
how much is a return air ticket from Uganda to Isreal.
on website Saturday and public holiday timing of kampala, local office is 9:00 am to 13 :00 pm but mostly on Saturday morning nobody picking the phone on land line. i have an inquiry.
I am olamide adesanya, I joined your airline for the 3rd time on a round trip between Nigeria and Uganda. But today I want to mention the poor handling of luggage by your staff. The two bags were torn and the handles damaged, the wheel on the new bag has been damaged. I could not wheel my lugagage on coming down at Entebbe. 25th August flight ET 900 and ET 338.
I booked an airtick at your office which is Ethiopian airlines two days ago but didn’t not receive my email
Dear Sir/Madam,
I traveled with my wife (Apio Carolyn Grace Kiiza)) from Cape Town to Entebbe through Addisababa on 2nd-3rd October 2019 aboard Ethipian Airlines ET846 and ET338 respectively. That morning, we had traveled from Johannesburg to Cape Town aboard. At Cape Town Checked in four (4) bags . The first two bags 3071 ET614628 and 3071 ET614560 were checked in my names (Ayo George Ogwal). The other two bags covered with blue polythene were checked in, in her names of Apio Carolyn Grace Kiiza (3071 ET614717 and 3071 614738). and at checkin the bags were leveled Fragile as we requested. On arrival at Entebbe Airport one bag was covered with blue polythene was missing and we reported at National Aviation Services for assistance, File reference is EBBET 13267.
Wish to thank NAS Entebbe for the efforts tracing and recovering the lost bag, (although with missing items and damages), which we have already received. The bag was packed with the following items; Hand bags,Flat Iron (Philips),Barber Kit, Apples (fruits), Gomas Belt (Yellow in color), Clothes.
We did not find the items the way we had packed them. It appeared the bag was opened forcefully (damaging the Zip) and some items removed before repacking. The following items were found missing; 2 White Hand bags, 01 Red/White Flat Iron (Philips ) and 01 Barber Kit.
The story around the bag and my experience during check in at Cape Town is ridiculous and has made me to think that you have unethical people around such a big organisation. Which seems to have become experts in this practice.
1. The lady who served us at the counter made us suspicious when she delayed giving us the claim tags for the two mentioned bags, she further delayed sending one of the bags to the conveyor. We actually stood waiting at some point to see the bag go.
2. The first interaction with NAS indicated that the bag was chechin in a different name, we then sent the tags for the bags to clear this.
3. According to Swissport the bag was found at the domestic carousel in Cape Town. (from after check in to the DOMESTIC CAROUSEL?) then….
4. The bag 3071 ET614717 in question was returned to Johannesburg with tag bearing my names (Ayo George Ogwal)…… We had removed the tags fixed on the bags from Johannesburg and handed to her for the dustbin.
I tend to believe that this may not have been the fist event of such planned and organised theft. I demand for the recovery of the lost items. Where do i direct this complaint.
Dear team Ethiopia Airlines,
I took a flight ET 337 from Entebbe to Adis Ababa on Sunday 17. November 2019 at 5:40 pm and thereafter connected to Khartoum on Monday 18. November 2019 at 12:15 am.
I had excess baggage of 19 Kgs and paid a total of USD 152 cash for the Baggage . Due to the fact that i was already late for my flight, the Entebbe staff could not get me a receipt instantly , so they promised to send one to my email addresses i provided them.
To date, 2 days later, i have not received any receipts that iam in urgent need of.
Kindly let me know how soon i expect it to come.
hello i wanna kno where is the office ethiopian airlines in kampala. i wanna to do a booking for a travel. my whatsapp : 0797291981. thanks
Hullo, I would like to know why my luggage is taking long to arrive. I arrived in Uganda on 13th December and till now my luggage has not arrived, which is so disappointing
Good evening to you. I acquired a ticket for my son (Ticket no. 0715073925851-852) for a flight on 28th August 2019 from Entebbe to Shenyang in China, and indeed he travelled and reached the destination. He was scheduled to travel back to Entebbe on 15th June 2020, which as you are well aware cannot take place because of the COVID 19 restrictions. I therefore request that we reschedule to any date in July 2021 as we cannot now predict when things will stabilise and in light of his schedules. I sent an email to the travel agent, Karibu, but there is no response to date, and the known telephone number is off. Please advise.
I WANT FLIGHT DETAILS , I WANT TO TRAVEL TO ACCRA BUT I HAVE NOT BEEN HELPED I FORWARDED EMAIL BUT NO RESPONSE YOUR PHONES ARE EITHER OFF OR NOT BEING PICKED .
Good morning.
I have a team scheduled to travel to Turkey on 18th and returning on 23rd April 2021. Kindly send me the quotation for Business class and economy. I have sent emails to the emails provided but have not received a response.
Looking forward to hearing from you.
Thank you.
Harriet
I would like to find out the cargo rates for bringing in my stuff from Paris – France to Kampala.
Its about 100kgs of sports equipment.
Thank you
Hello,
Greetings. I would like to make online booking for return journey to Israel. Departure on 23 Dec 2021 and return on 11 Jan 2022. I live in Jinja and its not possible right now to travel to your office in Kampala to transact. I will be travelling for a conference at that time but I need to confirm my attendance by submitting my itinerary as soon as possible. What online payments methods does the airline use due to the current circumstances?
I will appreciate your swift response to my inquiry
Michael
Hello, this is Elizabeth from kasese, what’s the cost of a round trip ticket from entebbe to Toronto
I booked an Ethiopian airline flight from Uganda to Dubai on 17th. October 2021. Now you guys are saying ur not flying from EBB to DXB and you have told my travel agent that the flight will operate since its in the system. Please clarify. Ur also not ready to refund… Am just feeling it was bad luck choosing to fly with you guys… Ur putting me on stress and tension for choosing to fly with you.
Booking code. CRIUBS
Viola Namwanje.
Email: Vnamwanje971@gmail.com
Hello
I lost 2 luggages traveling from Addis to entebbe 3 months ago. Until now no news from Ethiopian airlines.
I’m currently in Kampala. how can i get my luggages back
Good evening,
How much is a one way ticket from Kampala to cairo on Thursday or Friday,? And what are the requirements for non Ugandan??