Ethiopian Airlines Reservation Office in Johannesburg, South Africa Phone number, Address, Email, Working hours, Google map location
Ethiopian Airlines was established in 21 December 1945, commenced operations in 8 April 1946 which is the Ethiopia’s flag carrier airline and is owned by the Ethiopian country’s government. Ethiopian Airlines has its head quarter in Bole International Airport in Addis Ababa. Ethiopian Airlines serves a network of 113 passenger destinations where 19 of them are domestic and 35 freighter destinations and is the largest on the African continent.
Ethiopian Airlines Johannesburg Reservation Office Address: Unit 7- Ridgeview Office Park 248 Kent Avenue, Ferndale, Randburg
Ethiopian Airlines Reservation Office telephone contact numbers: 011 326 1190
Email: Reservation Office/Ticket Officeing
Email: alljnbetctostaff@Ethiopian Airlines.com
Sales Office
Email: Sales Officerep1@Ethiopian Airlines.com
Management And Admin
Email: chantalp@Ethiopian Airlines.com
Fax:
Working hours: 08:30 to 17:00 Monday to Friday
Map: View location here
Ethiopian Airlines Official website: https://www.ethiopianairlines.com
Ethiopian Airlines Online Check-in: https://www.ethiopianairlines.com/online check-in
Check Ethiopian Airlines flight status here: www.ethiopianairlines.com/flightstatus
Check Ethiopian Airlines flight schedule here: www.ethiopianairlines.com/flightschedule
Ethiopian Airlines baggage services telephone contact numbers:
011 326 1190
Ethiopian Airlines Baggage Allowance
View Ethiopian Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.
Ethiopian Airlines Customer care / support
Ethiopian Airlines Customer Contact Centre: 000 800 100 7947
Ethiopian Airlines Contact Centre Business Hours: N/A
Ethiopian Airlines Customer Care Phone number | Email
View Ethiopian Airlines Customer Care Phone number, Email through the above link.
Ethiopian Airlines Special assistance
Travel during pregnancy in Ethiopian Airlines
Pregnancy rules in Ethiopian Airlines:
- Expectant mothers can travel in Ethiopian Airlines till 34th week of the Single pregnancy and 36 week for multiple pregnancy.
- you must apply for medical clearance by submitting a medical information form (MEDIF) (Download PDF)
*For any special assistance, Contact: https://www.ethiopianairlines.com/aa/information/special-needs/.
How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines?
View How to change mistakes in your name, flight date and refund ticket in Ethiopian Airlines through the above link.
Ethiopian Airlines: How to file a complaint related to baggage / flight delay / cancellation / ShebaMiles? Procedure, Documents required
Ethiopian Airlines Special Meals
Asian Vegetarian, Bland, Diabetic, Fruit Platter, Gluten-Free, Hindu Non-Veg, Kosher, Low Calorie, Low Fat, Low Salt, Muslim, No Lactose, No Salt, Vegetarian Raw, Seafood, Vegetarian Vegan.
*For any Queries, contact: https://www.ethiopianairlines.com/sc/services/on-board-services/inflight-meal-menu
How to Web Check-in Ethiopian Airlines?
Procedure to do web check-in or online check-in Ethiopian Airlines
- Visit https://www.ethiopianairlines.com/aa/book/booking/web-check-in
- Select “Booking Reference” or “Ticket Numbers”
- Enter the “Booking Reference” or “Ticket Numbers” and “Last Name”
- Click “Check-in”
List of Ethiopian Airlines Offices Worldwide
Find Ethiopian Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.
Types of Planes / Air craft available with Ethiopian Airlines
Total fleet: 82
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 767-300ER
- Boeing 777-200LR
- Boeing 777-300ER
- Boeing 787-8
- Boeing 787-9
- Bombardier Dash 8 Q400
- Boeing 757-200PCF (Cargo Fleet)
- Boeing 777F (Cargo Fleet)
Queries handled by Ethiopian Airlines airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, ShebaMiles
Is there any problem / complaint with reaching the Ethiopian Airlines Johannesburg Reservation Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Ethiopian Airlines Johannesburg Reservation Office in South Africa: (click on the stars below)
Flight Ticket Rescheduling
I will like to reschedule this flight to the 5th January 2018
Eticket No. 0715696299725
please contact me on 0723782668
I have tried to contact Ethiopian Airlines offices in JHB but communication and all your ohone numbers are not responding
regards
Hello there
I would like to reschedule my flight from Monday 31 May from jhb to Addis Ababa Tuesday 01 June then from there to LUBUMBASHI TUESDAY 01 June,ad I am not feeling well and awaiting for a medical attention .
Please contact me on 0630202785.
Please this matter is an emergency.
I HAVE TRANSIT FLIGHT YO ADDIS . MY FLIGHT IS ON 10 SEPTEMBER BUT DHOULD STAY IN JHB. I NEED HOTEL BOOKING
Horrible service. Phones ring to no end without being picked up. Granted its a Friday but working hours are stated as 830-1700hrs.
My wife missed her return flight back to South Africa on the 27th December 2017 due to hospitalization and I was asked to pay the difference which I did pay 360 dollars to enable my wife fly back to South Africa, my yonas a supervisor in the call centre assisted me to do the booking and asked me to mk payment through the agent but getting to the agent they said since the airline has done the booking I must make payment to them, then I approach the Johannesburg reservation office they turned me down and said the year can not take payment from me, since my wife is in Nigeria I should make payments there and so the reservation team headed by Mr Endashaw Toloso on the 29th December with derails of the banks accounts and contact details in Nigeria which I now contacted them on phone and I was told to make Payment and send prove of payment to them this I did on the 2nd January 2018 and emailed to them but uptill now am yet to receive my ticket to enable my wife take her for the 16th January, several phone calls to the ticket payment team through Mrs meron has not helped my situation as I write this message to you am so frustrated now that am disappointed with ethiopian airlines which claims to be one of the best airlines in the African continent a mystery I will never take ethiopian airlines because if these nasty experience and I will not hesitate to publish my esperience to the world to see if my situation is not resolved. Thank you I hope you will act swiftly to resolve my problems so that she comes back on her home in south africa
Hello Mr Segun, appologies on behalf of the airline but i would like to know, was your situation resolved?
my family of 4 will be flying from jhb to dubai next sunday 22 april..please advice on how can i reserve our seats as a family on the return trip as well as book special meals
i want to bring my son from india to johannesburg. he is travelling alone his age is 14years. what is the procedure does airlines support or give assistance in this regard.
please kindly contact me on 0746384183.
so that i can book flight ticket from mumbai to johannesburg
Thank you,
rama
Please answer your phone – it just rings and then cuts off… I need to make a flight booking. The website is not working and I am unable to make a booking online!!
Good morning,
Ticket ReferenceXWVZTK: Godfrey Harold
I booked my ticket from Cape Town to the Philippines on the 2 May 2018, leaving for the Philippines on the 16th at 14:50 flight no. ET 846 via Bole on the 16TH 22;50 flight no. ET 648.
This morning I quest when I checked my details online, I see that there is a 2-day layover in Addis, and know will only be arriving in the Philippines on the 19th at !7:50.
This is unacceptable as I am one of the keynote speakers at an international academic conference, that begins on the 19th. I trust that you will be able to get me to The Philppines atleast by the 18th June
Good day,
I am travelling from Joburg to Luanda a round trip 14/07/2018 to 13/08/2018, how much is the ticket?
Good day,
I have spent the past 3 days trying to contact Ethiopian airlines but have failed to do so. It seems to be the norm with Ethiopian airlines. I have phoned numerous numbers, from the customer service line in Ethiopia, ticketing offices based in Cape Town and Johannesburg and also the Ethiopian Airlines manager and reservations desk at Cape Town and Johannesburg International Airport. The phone lines are either engaged, no-one answers or a consultant answers and then the line goes dead. It has been extremely frustrating, as my client needs to cancel is flight departing tomorrow (13 July).
CPT – ROME – ticket ref. PEQVYH – Alessandro Gigli.
I understand there will be $150 cancellation charge and a refund of $250.
Should I not hear from anyone regarding this by close of business tomorrow, I will be taking this further with the Consumer Commission.
I trust someone will contact me urgently regarding the cancellation above.
Many thanks and kind regards
My husband lost his luggage on 13 July 2018. Even after the case was filed and numerous emails were sent, nobody even reacted. Nobody even had the decency to call back with uodates. The lady at the Johannesburg office eho answered the telephone was absolutely useless and there was no way she answered between 12 and 1 pm. Currently we still are awaiting a response
would like to inquire about flights travelling on the 21 or 22 or 23 of December returning on the fourth or fifth of January 2019 from Johannesburg to Cairo
Good day
My friend came to SA for medical purposes and one of the tests that would have been done yesterday (Monday) is postponed until Friday 2 November. The return ticket is booked for Wednesday (31 October) evening.
Could you please let us know how much it will cost to postpone the return leg of the ticket from Wednesday 31 October to Saturday 3 October?
Ticket Reference 7VQDHA_Jeanmarie SCYPINSKI
Date: 31 Oct 2018
Time: 16:19
I have never been able to reach this office on the phone, like now I tried several times and no answer. I always have to drive 20km to their office or call the Ethiopian Airlines office in Addis Ababa at an elevated cost as it is a very busy centre and getting through is also difficult but at least they eventually answer.
This is shameful for such an efficient company, I know so because I am a frequent flyer.
Regards,
Ernest M. Tembe
+27 74 721 0407
hi it seems fascinating to have such a great carrier but the question is does airline going to fly Mogadishu Somalia soon? i would appreciate if you give kindly give me feedback,,i want to fly to mogadishu end of December 2018..
Dear, I paid R7230.68 my reservation referenced LHVZDQ on Friday 30/11/2018 but I have not received my ticket yet.
Hi Team,
I have been trying to contact Ethiopian Airlines offices in JHB but communication and all your pohone numbers are not responding . From morning I have been trying and it is not working.
Please suggest how can I reach your team. I need to postpone my return ticket because of change in plan.
Regards
Frank
I cannot get through on the south african customer care number 087 5518262 in order to try change 2 tickets.
Hi i like to fly from jhb to Prague on the 02/05/2019 and back from vienna to jhb on the20/05/20019 thanks franz wetzl
I am flying back on monday 14th January.
I have 2 laptops and want to know if Im allowed to take both the laptops in one bag as hand luggage
I have a booking with reference NEKJLM for 13 January from Johannesburg to Addis Ababa on flight 808.
Due to unforeseen circumstances I can not go back on 13 January, but need to go back at a later stage that can be any time between 20 and 26 January.
I tried to call your office but to no avail. the e-mail addresses are also incorrect.
I will appreciate if I could be informed on how to go about changing my ticket.
My number in South Africa is 084 740 6751.
Hester Adriana Paneras.
Please can I have a contact number in South Africa that I can speak to someone re – requirements for children under 18 travelling without parents. The call centre rings endlessly and no one answers. Thanks
I am coming from Mozambique to fly on tonights flight to Guinea but there seem to be lots of road block from Mozambique, I might miss my flight Mom and 4 kids please assist . l
Hope you have contacted them through above contact info, next to this comment. As a call to above numbers to could help or transfer you to authoritative department.
I missed my flight tried to call before and not possible till time was gone we missed our flight
We are looking for flights to Kagill Rwanda and Cairio Egpyt
I am trying to change a ticket for a take off in 1 hour. We are probably going to be penalized due to the airline inability to answer calls. I have tried all numbers I can find, I am using 3 phones at the same time trying to get hold of someone but NO ONE Answers the phone! They just ring until you get cut off
This has got to be the worst airline in the world! They must have so many complaints as call center agents take 2 hours and still no answer. Eventually I get through, 2 hours 20 min and then I get put on hold for a further 15 min! Global call center my butt, most of them don’t understand what you are asking. The service at Ethiopian airlines is SHOCKING.
WORST AIRLINE IN THE WORLD!!
All they can say if you have a complaint we can give you email address. Have 5 outstanding ticket numbers and no one gets back to you. So my first statement stands, are you that bad that you have that many complaints you are unable to get back to your customers?
i have been calling all morning and all numbers for ethiopian airlines are engaged.
Kindly revert back – i need a ticket issued and the payment should be reflecting by now.
Hello good day. I am presently in South Africa(Johannesburg) and will like to travel back to Cameroon(Douala) without coming back again this coming December; 11th December 2019 on a ONE-WAY trip. So I will like to know how much a ONE-WAY flight ticket costs to book now and travel in December. Thanks while waiting for you feed backs
Hi , I am trying to phone and talk to available responsible person at johannesburg reservation office , but unfortunately no 1 is answering my phone , phone is ringing on 011 326 1190.
please phone me back about your Lagos to johannesburg flight
thank you
082 444 2046
Unable to get through to their global lines or the office lines.
The global lines break up so bad we can’t hear what the agent on the other side is saying.
The office number is on constant ringing.
My husband needs to leave to China on the 23rd March 2020 on Ethiopian plane to Addis Ababa, but havent received confirmation from the company.
Urgently contact us please.
my flight was cancelled by the airline because of corona virus, i have been trying to reach the cape town office but no avail. i want to join the next available flight back to Ghana on the 17th April.
i have a booking on Ethiopian Air on the 24 June 2020 which has been cancelled. I have recieved message that my second flight Friday the 10 July 2020 has been moved to following day. I want to reschedule or get a voucher for my booking and would like some assistande please
I have tried now for 3 days to call your offices with no answer. Do you have authorization to depart OR Tambo and to land in Libreville,Gabon? I have people in Gabon that needs to fly home and people in SA that needs to fly to Gabon. Please confirm so we can make the necessary bookings.
I can’t get through to the call center in Johannesburg. I have been trying since yesterday non-stop. I want to rebook a flight using a voucher and pay the difference, the global call centre can’t process my payment. Can someone please assist me? One would think they would make it easier to take your money, but its such a struggle.
Worst ever services from Ethiopian Airline including Harassment
I booked my flight from Muscat (Oman) to Johannesburg (South Africa) through Ethiopian Airlines, I was harassed throughout the journey and it’s still going on.
Harassment at Muscat Airport: Waited for 3 hours at Muscat airport due to flight confirmation issue between South Africa Airways and Ethiopian Airways despite holding confirmed booking. However, I was allowed to travel with a boarding pass till Addis Ababa only and was assured to get the next boarding pass at Addis Ababa boarding gate.
Harassment at Addis Ababa Airport: I was refused to issue a boarding pass for my next flight, leading to miss my flight caused by poor communication between Muscat and Addis Ababa station manager.
• Shocking information was passed to me that Ethiopian airlines don’t entertain South African Airline booking, not sure why I was allowed from Muscat.
• The Next shock to me was that I was boarded from Muscat mistakenly by Ethiopian Airline authority and now, I need to pay for their mistake.
• 3rd shock was, I need to book a fresh immediate flight with Ethiopian airline in order to continue my journey, otherwise they will keep my passport and let me stay there.
• After doing and paying everything as they asked, Airline didn’t even bother to think of any comfort for the passengers. I was left helpless to wait/sleep at the airport for 24 hours without any arrangements.
Harassment at Johannesburg Airport: Didn’t receive my baggage.
• Despite multiple reminders and follow-up with Addis Ababa airline staff on my baggage, I didn’t receive it at my destination.
• Further to my shock, baggage was never loaded from Addis Ababa, which left me with no clothes, and I am still wearing 2 days old clothes, because of this I had to buy new clothes as I have important meetings to attend.
To cut it short, I was travelling to South Africa for a short emergency business trip, which was further shortened due to negligence and poor management of Ethiopian airline. Additionally, caused me to pay a huge extra amount for flights as well as clothes without any arrangements from Ethiopian Airlines.
To be honest, the worst ever experience on my first flight with Ethiopian Airline, will never be recommended to anyone for travel.
I need answers to my questions:
• If I had a confirmed booking why it didn’t reflect in the Airlines systems?
• If it was miscommunication between the airlines, then why should I suffer?
• Why wasn’t I informed in advance?
• If the ticket wasn’t confirmed why did they allow me to travel to Addis Ababa?
• If I was allowed due to an airline mistake, why did I have to pay for it?
• Why didn’t the airline think of passenger comfort?
• Where is customer satisfaction?
Worst ever services and Harassment from Ethiopian Airline
I booked my flight from Muscat (Oman) to Johannesburg (South Africa) through Ethiopian Airlines, I was harassed throughout the journey and it’s still going on.
Harassment at Muscat Airport: Waited for 3 hours at Muscat airport due to flight confirmation issue between South Africa Airways and Ethiopian Airways despite holding confirmed booking. However, I was allowed to travel with a boarding pass till Addis Ababa only and was assured to get the next boarding pass at Addis Ababa boarding gate.
Harassment at Addis Ababa Airport: I was refused to issue a boarding pass for my next flight, leading to miss my flight caused by poor communication between Muscat and Addis Ababa station manager.
• Shocking information was passed to me that Ethiopian airlines don’t entertain South African Airline booking, not sure why I was allowed from Muscat.
• The Next shock to me was that I was boarded from Muscat mistakenly by Ethiopian Airline authority and now, I need to pay for their mistake.
• 3rd shock was, I need to book a fresh immediate flight with Ethiopian airline in order to continue my journey, otherwise they will keep my passport and let me stay there.
• After doing and paying everything as they asked, Airline didn’t even bother to think of any comfort for the passengers. I was left helpless to wait/sleep at the airport for 24 hours without any arrangements.
Harassment at Johannesburg Airport: Didn’t receive my baggage.
• Despite multiple reminders and follow-up with Addis Ababa airline staff on my baggage, I didn’t receive it at my destination.
• Further to my shock, baggage was never loaded from Addis Ababa, which left me with no clothes, and I am still wearing 2 days old clothes, because of this I had to buy new clothes as I have important meetings to attend.
To cut it short, I was travelling to South Africa for a short emergency business trip, which was further shortened due to negligence and poor management of Ethiopian airline. Additionally, caused me to pay a huge extra amount for flights as well as clothes without any arrangements from Ethiopian Airlines.
To be honest, the worst ever experience on my first flight with Ethiopian Airline, will never be recommended to anyone for travel.
I need answers to my questions:
• If I had a confirmed booking why it didn’t reflect in the Airlines systems?
• If it was miscommunication between the airlines, then why should I suffer?
• Why wasn’t I informed in advance?
• If the ticket wasn’t confirmed why did they allow me to travel to Addis Ababa?
• If I was allowed due to an airline mistake, why did I have to pay for it?
• Why didn’t the airline think of passenger comfort?
• Where is customer satisfaction?
Flight Details:
Passenger Name: Mohit Singla
Ticket Number: 0833762093970 / 0712128132424
My luggage was lost recently on a flight from jhb addis ababa… its been 25 days now, and my luggage has not been found. Nobody has contacted me to assist me… I have placed a claim for reimbursement, and nobody has replied to me…
My luggage was lost recently on a flight from jhb addis ababa… its been 25 days now, and my luggage has not been found. Nobody has contacted me to assist me… I have placed a claim for reimbursement, and nobody has replied to me…
I tried calling the help line in Johannesburg… listened to music for 10 minutes, and then the call was disconnected… why does nobody answer the calls.. ????
Good Day.
I would like to know could you please supply me with vouchers for a
flight to Thailand that was canceled due to Covid19.
PNR Ref: K3SH9H
I sent emails to the following recipients on 26 January 2021
29th January 2021 ,
,
4 February 2021 , ,
I have to date not received a response from any of the above-mentioned email recipients.
Attachments pertaining to correspondence with Ethiopian Airlines were included with all the above emails.
Thank you.
Johannes Boshoff
I booked a flight to fly 02.09.2021, unfortunate the airline front desk could not find my ticket with the reference number because the system cancelled my ticket, i have been trying to call the Johannesburg Office no answer and the international line referred me back to the local office, i have fly tonight the 03.09.2021, i have my Covid-19 PCR which expire in 72 hours .booking reference RMFYTQ
Hi Please urgently I tried to book a ticket on your web side and after introducing all the details of my credit card I didn’t get any feedback.
Please checked and if not paid kindly book for me the ticket and send me the reference for payment via a south African bank .
Passenger’s details
names : Alice Manuelle
Surnames : Bitjoka Zoa
Date of birth : 24th December 1982
Flying from : Johannesburg OR Tambo to Yaounde Nsimalen Cameroon
Date : 20th October 2021 11:30PM
Cell : 0736276960
please call me
i can not get through to your numbers
im frustrated trying to sort my booking!!!!!!!!!
I was recently booked on Ethiopian Airlines flights ET808 & ET610 (PNR: DPLUMZ). I got an email that these flights had been cancelled, however, I have not been rebooted yet. What are my options for rebooking? I am happy to fly out within the next few days if there are flights available.
Good day. I am trying to rebook or cancel my flight on 16 dec 2021 due to covid restrictions in the EU against South Africans. I have tried to contact you on various numbers without success. please contact me on 0832965656 or enniozotti@gmail.com
Good afternoon.
I am wanting to book a return flight Johannesburg / Athens for June 2023
Your website on has availability to March 2023.
Please advise.
Thank you,
Glen Hewlett
PS – I have tried unsucessfully by way of cell phone to contact your Johannesburg offices
Hi, My Name is Nadege Kalonji Esther, I bought my flight ticket: TE 0712131228729 NADEG/K FIH53MK on the 11th Oct2021,
Kinshasa-Adis Abeba-Cape Town and return.
So i would like to know if my ticket still valid to go back home in Congo Kinshasa from Johannesburg because i want to be home as soon as possible for family matter.
Do not hesitate to contact me to this number: +27745891938.
Kind regards.
Been trying to get through to on your Johannesburg lines for a week now.. Calls are not answered.
I have been waiting for a response to an email of 12 passenger group booking for 4 days with no joy.
WHAT ARE THE COVID REQUIREMENTS FOR ETHIOPIAN AIR..WE WILL BE IN TRANSIT IN ADDIS ABABA FROM JOHANNESBURG TO TEL AVIV.
HOW MANY SUITCASES ARE WE ALLOWED TO TAKE [ECONOMY CLASS]
Phone just rings and the email address also wrong.
My name is Tony Kay. I wish to contact Captain Leul Abate.
He is the Captain of Flight 961 that crashed in the Comores after being hi-jacked.
I was not at the Comores at the time but my staff at the Le-Galawa Beach Hotel Water-sports Centre conducted the rescue mission.
I did visit the site of the tragic accident shortly after and entered the cockpit and retrieved Capt Abate’s wings from his jacket.
I wish to make contact with Cpt Abate and return his wings to him.
Please will you sent me his contact details. My cell no is 082 577 8670