Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.
(+1-212) -944-2300 Fax: (+1-212) 944-52-00 Email: [email protected]
[email protected]
[email protected]
[email protected] Working hours: Mon – Fri: 9:00am – 5:00pm
Aeroflot Airline Official website: https://www.aeroflot.ru/ru-en
Aeroflot Airline Online Check-in: https://www.aeroflot.ru/ru-en/information/checkin/web_checkin
Note: Check In Online begins 24 hours and closes 45 minutes before departure
Check Aeroflot Airline schedule here: https://www.aeroflot.ru/schedule/schedule?_preferredLanguage=en
Check Aeroflot Airline flight status here: https://www.aeroflot.ru/ru-en
List of Aeroflot Airline Offices around the world
View the Aeroflot Airline offices address, phone number, email through the above link.
Aeroflot Airline Baggage Allowance
View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Aeroflot Airline Call Centre / Customer care
From Moscow, Russia: +7 (495) 223-55-55
Toll free: 8-800-444-55-55
Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)
For charter carriage requests: [email protected] (applicable only for legal entities when planning a chartered flight)
For group carriage requests: [email protected] (applicable only for groups booked and paid for in Moscow)
Aeroflot Toll-Free Hotline for Air Travelers with Disabilities
Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),
Mail:
Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer
Aeroflot Baggage claim:
If your baggage is lost or damaged, you can submit the claim form to the below mail address
For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:
International flights phone +7(495)7538641
Email [email protected]
Federal flights phone +7(499)5006552
Email [email protected]
For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,
Email [email protected]
Baggage not arrived from Aeroflot
If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email [email protected]
Aeroflot Baggage claim submission address and documents to submit
Delayed baggage claim
If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).
Aeroflot on board: https://www.aeroflot.ru/ru-ru/information/airport/security
For more details about the rules of baggage in Aeroflot airline, click here
Travel during pregnancy with Aeroflot Airline
Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.
Near-by Airports: New York LaGuardia Airport, New York Newark Liberty International Airport, New York John F. Kennedy International Airport, Westchester County Airport
Types of Planes / Air craft available with Aeroflot Airline
Total fleet: 230
Airbus A320
- Airbus A320-200
Airbus A321
- Airbus A321-200
Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
Boeing 737
- Boeing 737-800
Boeing 777
- Boeing 777-300ER
Ilyushin Il-96
- Ilyushin Il-96-300
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-40
McDonnell Douglas MD-11
- McDonnell Douglas MD-11F
Sukhoi Superjet 100
- Sukhoi Superjet 100
Tupolev Tu-134
- Tupolev Tu-134
Tupolev Tu-204
- Tupolev Tu-204
Yakovlev Yak-42
- Yakovlev Yak-42
Queries handled by Aeroflot Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).
Is there any problem / complaint with reaching the Aeroflot New york, United States (USA) Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Aeroflot New york, United States (USA): (click on the stars below)
In terms of customer service Aeroflot needs an overhaul. It is very hard to reach an actual person when you do the information is conflicting and inconsistent. And management is impossible to contact. The disappointment is beyond mess.
YES, there is a big comment of inefficiency. I just sent off emails to 4-5 different locations having to do with a LOST baggage, lost n found, etc. My son’t baggage has been LOST for 5 days while he sits in a hotel in Moscow, on a business trip w/o his bags for personal and work use. I call #s given, and am put on hold for upwards of an hour or more, and disregarded. I keep getting the run around. Believe me, I am a New Yorker myself, and my feathers have never been more ruffled. The left hand doesn’t know what the right hand says, and many representatives are quite difficult to understand, even though I am calling in America. It is nearly impossible to reach anyone that has an answer I need at the time I am calling. CUSTOMER CARE it is called- quite the contrary.
The bag was checked in and scanned at Alaska Airlines in SFO on Saturday April 6th and went to LA, then it was handled last and final and scanned by ABS Interline Transfer with time stamp that it went to Aeroflot in LA for the trip to Moscow. And that is the last of the bag. I will provide specific information of #s when a representative contacts me back.
Please be the one who cares enough to help us out with this situation. I have 17 pages of hand-written notes, have invested upwards 10 hours or more, over the last 4-5 days looking for this bag. Now, I am sending this and hoping AeroFlot Customer Care really cares.
email sent to all available aeroflot email addresses.
you don not have the most important email listed : Complaint. Perhaps for good reason.
Reply immediately.
On January 11, i was placed on board your afternoon flight back to JFK (the same aircraft on which I arrived at 12:20) after being refused entry into Russia (see below).
During the flight, I was:
(i) Denied my request for a half cup of wine. I had paid full fare and therefore was entitled to all services pursuant to my ticket. The explanation for the refusal was that I was on an unspecified list; and
(ii) Twice instructed not to exit the aircraft along with the rest of the passengers on arrival at JFK.
No reason was given, no authority cited. My request for a document showing the reason for these actions was met with the reply that it is a “secret” document.
After virtually all passengers had exited, a flight attendant approached by seat (50A, tail-most seat) to say that I “allowed” to exit.
I am US citizen and not subject to Russian laws outside Russia. I was not given any explanation for my initial instruction instruction to remain on the plane. The only lame explanation was that safety rules must be followed, although there was never a question of my not following any safety regulations or behaving any differently from other passengers.
You attracted attention of other passengers in the course of the conversation on this matter, demeaning my character and placing me in an extremely uncomfortable situation.
You failed to offer any explanation for your behavior, and, had you attempted to prevent me from existing the plane along with the other passengers, would have triggered my reaching out to airport security and NY police, as your action would have constituted unlawful detention.
I demand a clear, unobfuscated explanation and an apology. I do not care to hear that these were the instructions of the Russian passport control or Russian customs, as their authority end at your border, and most certainly does not apply to a US citizen, which I am, on US soil.
Do you understand this?
Thank you.
Jorge Lange
+ 1 914-261-8885
Aeroflot proudly wears its heritage on its sleeve (entire flight staff):
Hammer and Sickle
and works accordingly
Israel has declared quarantine, there for I want return ticket. How can I do that ?