Aeroflot Airline Sales Office in Hanoi, Vietnam

Aeroflot – Russian Airlines, is the flag carrier and largest airline of the Russian Federation. It was founded on 1923. The carrier is an open joint stock company that operates domestic and international passenger and services, mainly from its hub at Sheremetyevo International Airport.

Verified & Updated on: 28/09/20

Aeroflot Hanoi, Vietnam Address:
Office 209-210, Building D1, Van Phuc Diplomatic Compound, 298 Kim Ma Str., Ba Dinh District, Hanoi

Map: View direction here

Nearby Landmark for Aeroflot Airline City Ticketing Office in Hanoi: Near City Goverment Office

(+8424) 37718742

(+8424) 37718718

Email: [email protected]

Working hours
Mon.-Fri .: 09: 00-17: 00, Sat., Sun. – weekend

Location: Aeroflot Airline Sales Office is located in VanPhuc Diplomatic Compound, Kim Ma, Hanoi

Aeroflot Airline Official website:

Aeroflot Airline Online Check-in:

Note: Check In Online begins 24 hours and closes 45 minutes before departure

Check Aeroflot Airline schedule here:

Check Aeroflot Airline flight status here:

List of Aeroflot Airline Offices around the world

View the Aeroflot Airline offices address, phone number, email through the above link.

Aeroflot Airline Baggage Allowance

View Aeroflot Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Aeroflot Airline Call Centre / Customer care

From Moscow, Russia: +7 (495) 223-55-55

Toll free: 8-800-444-55-55

Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)

For charter carriage requests: [email protected] (applicable only for legal entities when planning a chartered flight)

For group carriage requests: [email protected] (applicable only for groups booked and paid for in Moscow)

Aeroflot Toll-Free Hotline for Air Travelers with Disabilities

Within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)

Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY),


Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and

Aviation Consumer Protection Division’s Website:

Aeroflot Baggage claim:

If your baggage is lost or damaged, you can submit the claim form to the below mail address

For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport, please contact:

International flights phone +7(495)7538641

Email [email protected]

Federal flights phone +7(499)5006552

Email [email protected]

For information about lost property found at Sheremetyevo Airport, please contact:
Phone +7(495)5787464,

Email [email protected]

Baggage not arrived from Aeroflot

If your baggage has not arrived, please contact:
Phone: +7(495)544-33-25, +7(495)664-14-99
Email [email protected]

Aeroflot Baggage claim submission address and documents to submit

Delayed baggage claim

If your baggage is delayed, you may submit the claim with in 6 months for domestic flights and 21 days from the baggage delivery date for international flights.

Documents to be attached to the claim:

  • application specifying the monetary loss
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • invoices (receipts) confirming expenses
  • contact details: address, telephone number, e-mail

Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices around the world).

Aeroflot on board:

For more details about the rules of baggage in Aeroflot airline, click here

Travel during pregnancy with Aeroflot Airline

Expectant mothers can travel in aeroflot airline upto 28th week of their pregnancy. After 28th week of pregnancy, a medical certificate is required to travel.

Near-by Airports: Noi Bai International Airport, Vinh Airport,  Tan Son Nhat International Airport,  Cam Ranh International Airport

Near by Aeroflot Airline office in Vietnam:

View the nearest Aeroflot Airline offices in Vietnam and the address, phone number, website and more.

    Types of Planes / Air craft available with Aeroflot Airline

    Total fleet: 230

    Airbus A320

    • Airbus A320-200

    Airbus A321

    • Airbus A321-200

    Airbus A330

    • Airbus A330-200
    • Airbus A330-300
    • Airbus A350-900

    Boeing 737

    • Boeing 737-800

    Boeing 777

    • Boeing 777-300ER

    Ilyushin Il-96

    • Ilyushin Il-96-300

    McDonnell Douglas DC-10

    • McDonnell Douglas DC-10-40

    McDonnell Douglas MD-11

    • McDonnell Douglas MD-11F

    Sukhoi Superjet 100

    • Sukhoi Superjet 100

    Tupolev Tu-134

    • Tupolev Tu-134

    Tupolev Tu-204

    • Tupolev Tu-204

    Yakovlev Yak-42

    • Yakovlev Yak-42

    Queries handled by Aeroflot Airline Customer care:

    Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Aeroflot Bonus (Aeroflot Frequent flyer programme).

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