Air Astana Customer Care Phone number | Email 1

Air Astana is the principal airline and the flag carrier of the Republic of Kazakhstan, based in Almaty, Kazakhstan. It operates scheduled domestic and international services on 64 routes from its main hub, Almaty International Airport, and from its secondary hub, Astana International Airport.

Air Astana Official website: https://airastana.com

Air Astana Online Check-in: https://airastana.com/global/en-us/Book-Manage/Manage/Online-Check-In

Check Air Astana schedule here: https://airastana.com/kaz/en-us/Information/Air-Astana-Secure/Before-your-flight#repatriation

Check Air Astana flight status here: https://airastana.com/global/en-us/Information/At-the-airport/Flight-Status

Air Astana Baggage Allowance

Air Astana Baggage Allowance

View Air Astana Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

Air Astana Customer care / support

Air Astana Contact Centre

Contact in Almaty: + 7 (727) 244 44 77
Contact in Nur-Sultan: + 7 (717) 258 44 77
Alternative Contact: +7 702 702 44 77
Online consultant in WhatsApp at +7 702 702 01 48.

Air Astana Contact Centre Business hours: Mo.-Su., 08:00-20:00 Nur-Sultan time

Air Astana Special assistance

Travel during pregnancy in Air Astana

Pregnancy rules in Air Astana:

• Expectant mothers can travel in Air Astana till 34 th week of the Single pregnancy and 32 nd week for multiple pregnancy.
• After 23 rd week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
• You must apply for medical clearance by submitting a medical information form (MEDIF).

For any Queries: [email protected]/+7 (727) 270 30 53, +7 (727) 356 09 50

For any special assistance, Contact: https://airastana.com/global/en-us/Information/Travel-Information/Special-Services

How to change mistakes in your name, flight date and refund ticket in Air Astana?

View How to change mistakes in your name, flight date and refund ticket in Air Astana through the above link.

How to Web Check-in in Air Astana?

Procedure to do web check-in or online check-in in Air Astana

1. Visit https://airastana.com/kaz/en-us/Book-manage/Manage/Online-Check-In
2. Select ‘Book & Manage’ section.
3. Enter the “Name, Form of identification and Booking reference”.
4. Click on “Check-in”.

Air Astana Airlines Offices Worldwide

Find Air Astana Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Air Astana

• Boeing 767-300ER
• Airbus A320/A321 series
• Airbus A321neo LR
• Embraer E190-E2

Download Air Astana App for Apple (iphone, ipad, mac) / Android (ios) Users

Air Astana Social Media Contacts

Queries handled by Air Astana Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Nomad Club (Frequent Flyer).

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