Air China Airline Customer Care Phone number | Email


Air China Limited is the flag carrier of the People’s Republic of China and one of the “Big Three” mainland Chinese airlines. Air China’s headquarters are in Shunyi District, Beijing. Air China’s flight operations are based primarily at Beijing Capital International Airport.

Air China Airline Official website: http://www.airchina.com/index.shtml

Air China Airline Online Check-in: https://www.airchina.com.cn/en/service/check-in/index.shtml

Note: Air China Online Check in begins from 36 hours to 3 hours before flight departure.

Check Air China Airlines schedule here: https://www.airchina.com.cn/en/service/flight-time-search/flight-time.shtml

Check Air China Airlines flight status here: https://www.airchina.us/us/gb/info/flight-status/

Air China Airlines Baggage Allowance

Air China Airlines

View Air China Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Air China Airlines Customer care / support

Air China Airlines Customer Contact Centre: 1800 200 6799

Air China Airlines Contact Centre Business hours: 24 hours

Air China Airlines Special assistance

Travel during pregnancy in Air China Airlines

Pregnancy rules in Air China Airlines:

  • Expectant mothers can travel in Air China Airlines till 35th week of the Single pregnancy and 32nd week for multiple pregnancy.
  • You must apply for medical clearance by submitting a medical information form.
  • This certificate must be issued by an obstetrician or medical institution at or above the county level.
  • Certificates should be issued within 30 days of the scheduled flight departure and will be checked by Air China staff during check-in.

*For any special assistance, Contact: https://www.airchina.us/US/GB/info/assistance/pregnancy-postpartum.html

How to change mistakes in your name, flight date and refund ticket in Air China Airline?

View How to change mistakes in your name, flight date and refund ticket in Air China Airlines through the above link.

Air China Airlines Special Meals

Children Meals Children Meals This meal includes foods that children enjoy. Foods with too much salt or sugar are excluded.
Baby Meal This meal contains meat, vegetables or fruits. It may be soft textured, minced meat, vegetable puree and dessert.
Religious Meals (non vegetarian) Hindu Meal This meal does not include beef or pork. It may include lamb, poultry, other meats, fish or dairy products. This special meal is prepared for the small number of Indian passengers who are allowed to eat meat or fish.
Kosher Meal Kosher meal All foods are prepared and served according to Jewish dietary requirements and are purchased from reputable manufacturers. (Note: Advance notice of 48 hours is required.)
Moslem Meal This meal does not include pork, bacon, ham, animal gelatin, animal fats, alcohol, non-scaled fish, eel or turtle. All poultry and meats used are slaughtered and cooked according to Halal tradition.
Vegetarian Jain Meal who are purely vegetarians. It is prepared using Asian methods. It contains no root vegetables such as onions, ginger, garlic or carrots, and contains no animal products and by-products.
Healthy Meals Bland Meal This meal includes low fat and low fiber foods. It does not include fried foods, black pepper, strong vegetables and condiments, mustard, pickles, garlic, nuts, and drinks containing caffeine or alcohol. It is suitable for passengers who suffer from stomach or intestinal problems.
Diabetic Meal This meal contains low-sugar foods and is prepared for passengers who suffer from diabetes. It does not contain sugar of any kind
Fruit platter Meal This meal is solely comprise of fruits, including fresh fruit, fruit compote and fruit desserts.
Gluten intolerant Meal This meal is prepared for passengers who are allergic or intolerant to gluten (Gluten is a protein contained in wheat, barley, oats and rye). Breads, sauces, custards, cakes, chocolates, crackers, cereals and related products are strictly excluded.
Low calorie Meal This meal contains lean meat, low-fat dairy products and high-fiber foods. Sugars, creams, sauces, mayonnaise and fatty foods are excluded
Low fat Meal This meal is intended for passengers who need to reduce their fat intake. It does not contain fried foods, fatty meats, dairy products, processed foods, gravy, offal, shellfish, egg yolks or baked goods.
Low salt Meal This meal contains low levels of sodium. It is prepared for passengers suffering from hypertension, urinary retention and nephropathy. It does not contain or include salt, garlic salt, glutamine, soda, pickles, canned meat and fish, creams, cheeses, shellfish, mashed potatoes, gravy, chicken powder, bread, and canned vegetables.
Low lactose Meal No lactose, dairy or related products (including cheese, dairy, yogurt, butter, artificial meat products, cake, cookies, cream desserts, pudding, mashed potatoes, toffee and chocolate) are used to prepare this meal.
Vegetarian raw Meal This meal only includes raw fruits and vegetables and does not contain any animal protein.
Seafood Meal This meal is specially designed for passengers who enjoy seafood, and includes one or more kinds of seafood. It does not contain any meat products.
Vegetarian Meals Vegetarian Asian (Hindu) Meal This meal is usually ordered by passengers from the Asian Sub-Continent. It generally includes vegetables produced in Asia and does not contain meat or seafood.
Vegetarian vegan Meal Also known as “Vegan Meal”, this meal is totally free from animal products or by-products. It does not include meat, fish or dairy products, eggs, cheese and related products, or margarine.。
Vegetarian Ovolacto Meal This meal does not contain any meat, seafood or related products, but it may contain butter, cheese, milk and eggs.
Vegetarian oriental Meal This meal is prepared in Chinese or Oriental style. It contains no meat, fish, game, dairy products or any underground root vegetable, such as ginger, garlic, onion, green onions, etc

*For any Queries, contact: https://www.airchina.com.cn/en/info/flight-experience/meals/special-meals/

How to Web Check-in in Air China Airlines?

Procedure to do web check-in or online check-in in Air China Airlines

List of Air China Airlines Offices Worldwide

Find Air China Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Air China Airline

  • Airbus A319-100
  • Airbus A320-200 (Deliveries from 2014)
  • Airbus A320neo (Deliveries until 2020)
  • Airbus A321-200
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-200
  • Boeing 777-300ER
  • Boeing 787-9 (Deliveries from May 2016)
  • Comac C919 (to be announced)

Download Air China Airlines App for Apple (iphone, ipad, mac) / Android (ios)

Air China Airlines Social Media Contacts

Queries handled by Air China Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, PhoenixMiles (Frequent Flyer).

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