Air China Sales Office in Johannesburg, South Africa 16

About Air China Airline:

Air China was established in 1 st July 1988. According to the statistics updated on December 31, 2015, Air China has a fleet of 590 passenger aircraft and freighters of mainly Boeing and Airbus families, with an average age of 6.2 years. It operates 360 routes, including 100 international routes, 15 regional routes and 245 domestic routes. It serves 174 cities in 40 countries and regions, including 64 international cities, 4 regional cities and 106 domestic cities. By working with other member carriers of the Star Alliance, Air China offers access to 1330 destinations in 193 countries.

Air China Airline Johannesburg Sales Office Address:
Building 3, Design Quarter District,corner William Nicol Drive and Leslie Avenue, Fourways, Johannesburg, South Africa

Air China Airline Reservation office telephone contact numbers:
Fax: 0027-11-081410

Working hours

Official website:

Check your flight status here:

Air China Airline baggage services telephone contact numbers:

For baggage inquiries : Air China airline baggage inquiries

Contact information for passenger complaints:

E-mail: [email protected]

Mailing address<s/trong>:

Customer Relationship Center, Product Service Department, Air China Limited, Suite 4004, 4th Floor, No. 16 Tianzhu West Road, Tianzhu Airport Economic Development Zone, Beijing, 101312, P.R. China

Complaint Telephone: +86-10-59036666

Fax +86-10-95583

Business Hours: 8:30 am to 8:00 pm (Beijing Time), Monday to Friday

When you call or write us an email, please use only the Chinese and English languages.

Near-by Airports:  OR Tambo International AirportKruger Mpumalanga International Airport,  Matsapha Airport

Attractions in Johannesburg: Gold Reef City, Apartheid Museum, Cradle of Humankind

Near by Air China office in South Africa:

List of Air China Offices

Types of Planes / Air craft available with Air China Airline

  • Airbus A319-100
  • Airbus A320-200 (Deliveries from 2014)
  • Airbus A320neo (Deliveries until 2020)
  • Airbus A321-200
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-200
  • Boeing 777-300ER
  • Boeing 787-9 (Deliveries from May 2016)
  • Comac C919 (to be announced)
Queries handled by Air China Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Phoenixmiles

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16 thoughts on “Air China Sales Office in Johannesburg, South Africa

  • Joy Smith

    Tried calling – no answer.
    I’ve been told I can upgrade my flight ticket using SAA Voyager miles if I call the Air China office.

  • Gerhard van Rensburg

    To Whom it may concern
    Can someone help me to book flights. I need flights booked from Johannesburg to Guangzhou on the 13 October 2017 and to return from Beijing on 24th October 2017 to Johannesburg for 2 adults.
    My contact nr is 0836543242
    I have seen flights for R6800 recently and just cant find the site were it was sent to.
    Thank you
    Gerhard van Rensburg

  • Junita |Joubert

    We have booked a flight to China with Air China and we find difficulty with your on-line services ( I see another customer complain about same) We could not do easy on-line looking at seats and reserve-. The form was English but later on we could not do our things because it was now in Chinese.! All your clients are not China – or do Air China not want other (English or so) speaking clients? Then they must advertise so to travel agents please.There are other options to go to China, but we were excited to use your airliner.
    Also – is your phone number working and will it be answered? Good client service is so essential. Please reply soon or I will refer back to the travel agent that booked us.

  • Brendale Abrahams

    I booked a flight on Ctrip with e-ticket ref 999-5652458291. The flight is on 6 August 2017 but I want to change the flight date to 12 August 2017.

    Kindly assist me herein

  • Sharon

    i need help to book a domestic one way flight from Beijing to Guangzhou, China. i have tried to use the online booking but when i register i do not get the sms sent to (95583). please help. i have already booked the international return flights.

  • Louise Militz

    I cannot get hold of your Johannesburg office. I need to change my flight and i have tried calling all the numbers given. Please help. my cell is 0836616155

  • Collin Carlson

    Good day,
    I travelled from SA to China via Air China. Date 11 July 2018 Flight number 999-2549336416-17 (CA868) On my arrival 12 July 2018 at Beijing air port I had to take an second flight to Shanghai airport . On my arrival at Shanghai my luggage was not their. I only revieve my luggage 14 July 2018. I would like to be compensated because of the time in China without any clothes and I had to buy new cloths, and a lot of thing’s because Air China made an mistske with my luggage.

    Kind regards
    Collin Carlson
    Email: [email protected]

  • Gideon Maramba

    So disappointed. Booked a flight from Changchun to Johannesburg and asked the sales lady in Johannesburg sales office about extra buggage. She gave me a figure of 1700 yuan for the whole trip. Now my wife was an extra 2100 yuan for local flights despite being assured she will pay once in Changchun for the whole trip. Should have used other airlines who are honest and no hidden costs


    I have booked a flight in July 18 to be told on Friday that my flight has been change. the changes are impossible to make since the first leg of the flight from KMGPEK arrives at 20:05 yet you want me to leave to PEKJNB at 18:50. This is one flight.
    could someone please help me with the ticket correction.

  • Sharon Ann Calvert

    Good Day,

    Has this office got anything to do with tracking parcels from Air China Cargo?

    I am unable to track AWB 999 11324740.

    Thanking You