Air India Customer Care 14

Air India Customer Care / Call Centre details

Air India call centre

Toll Free India: 1800 180 1407 (from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only)

Opening hours: 24×7

E mail: [email protected][email protected]

For forwarding scanned copies of travel documents for re-issuance of Tickets / Updating FFP mileage

E mail: [email protected]

Air India Online Bookings Customer Care / Helpdesk

Opening hours: Monday to Saturday , 0930 hrs. – 1730 hrs. IST

Telephone: 011-24624074, 011-24624075 (Landline number)

E mail: [email protected]

Air India Frequent Flyer (FFP) contact

Toll Free India: 1800 180 1407 (from MTNL/BSNL lines and Mobile / landline Numbers of most Private Telecom Operators in India only)

Opening hours: 24×7

Email Addresses for FFP members

General Queries: [email protected]

Missing Miles / Retro Credit on AI: [email protected]

Missing Miles / Retro credit on Star Partners: [email protected]

Silver Edge Members [email protected]

Golden Edge Members: [email protected]

The Maharajah Club Members: [email protected]

Air India International Customer Care

Air India Customer Care USA/Canada

USA Toll Free Number :1800 223 7776 Canada Toll Free Number :1800 625 6424

Air India Customer Care UK

UK :44 207 760 3290 (Local)

Air India Customer Care France

Paris :0033-1-76545741 (9am to 9pm) (Local)

Air India Customer Care Germany

Frankfurt :0049-69-12009821 (9am to 9pm) (Local)

Air India Customer Care Australia

Australia Toll Free Number :1800 247 463

Air India Customer Care Singapore

Singapore :00-65-62259411 (Local)

All foreign locations (International Chargeable Calls)

Any location other than India, the Air India Contact Centre, please call +91-22-25818515 and +91-44-66921455.

*Calls may be charged as per applicable international call rates.


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14 thoughts on “Air India Customer Care

  • K.Loganathan

    I want to know how many you will charge? 10 kg excess baggage. My friend is a passanger to travel on 29th December from Muscat to Chennai. He already booked a ticket online. Please reply. Regarding loganathan,K

    • Dr Anup Sharma

      Air India cancelled it’s flight from CCU to Bengaluru AI 771 & return by AI 772 on 26 March 2020 & 2April 2020, for the pandemic. FF 107987734 Till now didn’t get refunds for the same. Ref no was also generated twice. Not yet received call from REFUNDS SECTION OF AIR INDIA. Ref case id: 12224862.

    • Prabhakaran

      My son has booked an e-ticket From Melbourne to coi via Delhi on 27dec.economy class.can he take 2checkin bags totalling 30kgs. Nowwhere in the
      ticket mentioned no..of bags allowed .can u clarify.

  • VK Misra

    My FF No. is 131556055.(vkmisra) Since, this is the last month for usage to avoid lapse, I am trying to update by KYC but unable to open . Earlier I have used the same password and address and could open the sight but from last month onward I have been trying to open the same but fail every time. can u help or guide by return communication.

  • kawaljeet Singh

    I am unable to contact any FFP office especially by email, I had my FFP membership , its validity was till 31/7/2019. Now i can not login my previous login ID Nor I can not create a new ID as my name and date of birth is already registered with Air India.
    My name on my previous card was mentioned wrong so could never redeem miles and now can not Log in or make any new Log in ID
    Please help

  • Rajan Pendharkar

    Its too annoying that there is NO NUMBER available (even on Air India’s official website) that can connect any Air India Customer Care Personnel.

  • Briju

    How much layover time required at Delhi airport now as we have to change the domestic flight from international flight at terminal 03?
    is 2 hrs lay down is enough , plz clarify it?

  • Pramoda kumar Panda

    Hi,I have a ticket from Bhubaneswar to abudhabi via Mumbai but the duration between two flight is three hours how can I completed my rapid PCR test in Mumbai.
    Please advise

  • Ravi Kumar Kotni

    How much do you charge for 95CMSX40CMS size statue box to USA ? I am travelling and can I carry this with me ? Please provide the details