Air Mauritius Ltd was established in 1967, commenced its operations on August 1972.It is the flag carrier airline of Mauritius which is headquartered at the Air Mauritius Centre in Port Louis, Mauritius. Its main hub is Sir Seewoosagur Ramgoolam International Airport.
Air Mauritius is the fourth largest carrier in Sub-Saharan Africa and has an important standing in the European, African, and Indian Ocean region markets.
Air Mauritius Port Louis, Mauritius Address:
Air Mauritius Centre
President John Kennedy Street
Port Louis
MAURITIUS
Air Mauritius Mauritius telephone contact numbers:
+230 207 7070
Fax: +230 208 8331
Email: [email protected]Working hours
Map: View direction here
Air Mauritius Official website: http://www.hongkongairlines.com/
Air Mauritius Online Check-in: www.hongkongairlines.com/online check-in
Air Mauritius Check-in timing
www.hongkongairlines.com/check-in timing
Check Air Mauritius schedule here: www.hongkongairlines.com/flight schedule
Check Air Mauritius flight status here: www.hongkongairlines.com/flight status
Air Mauritius baggage services telephone contact numbers:
Air Mauritius Baggage Allowance
View Air Mauritius Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Near-by Airports:
Near-by cities:
Attractions in Port Louis:
Types of Planes / Air craft available with Air Mauritius
Total fleet: 13
- Airbus A319-100
- Airbus A330-200
- Airbus A340-300
- Airbus A350-900
- ATR 72-500
Queries handled by Air Mauritius Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Kestrelflyer
Is there any problem / complaint with reaching the Air Mauritius Port Louis Head Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Air Mauritius Port Louis Head Office in Mauritius: (click on the stars below)
To Whom It May Concern
I’m getting such bad service from Air Mauritius
Regards
Ray Jennings
A SHOCKING EXPERIENCE
POOR SERVICES …. I’M SO frustrated with the people and services … you don’t deserve to be in business
Its time to spread my views and use another airlines ……… WHAT SHOCKING SERVICES
I’M SO MAD
To Whom It May Concern
Dear Sir/Madam
I have a complaint to make . Last time I was travelling on the Flight Mk749 from Mumbai to mauritius .I saw a scene on the flight from Mumbai on the 27th April 2018 that I didn’t appreciate .While entering the plane a couple who was in front of me and whose reservation were in the Economy class , just talked to the Cabin Chief and they got two seats in Business Class and as I was tired and suffering of severe back pain I asked for a seat in the same class and the answer he told me that there is no seat . It was a discrimination towards me . I who use to travel four or five times a year and that the service Air Mauritius gives me . It’s better I travel on Emirates Airlines .
Dear Sir/Madam
I am hereby writing to express my uttermost dissatisfaction with the service of your staff at the airport B22 departure counter on the 23rd of June 2018.
I was shocked by the poor customer service provided and rude attitude of the young lady servicing this counter.
By way of introduction, I am Mr I. Essoo holder of both a Mauritian and british passport. I live in the UK for more than 10 years now and I travel regularly to Mauritius to visit my family but this is my first bad encounter with your airline.
To note that I have experienced various airlines over the years and my deception with Air Mauritius saddens me given that this is our national airline.
As mentioned above, the young lady who refused categorically to provide her name though I asked her for same several times has been very rude to me as detailed below:
1. She insisted on the return ticket. I explained over and over again that I am a UK resident and as such do not have a return ticket to Mauritius as I was travelling home from holidays. She did not even checked my passport/visa.
2. She informed me that Mauritians are ‘sauvage’( to use her own words) compared to foreigners
3. I requested to speak to her supervisor/manager but she sarcastically replied that the latter has other more important things to do i.e to my understanding the supervisor/manager does not have time to speak to their clients and resolve issues thought he client has a complaint. I wondered if that is the way Air Mauritius is promoting Mauritius as a first choice destination for holidays.
4. Since I did not reserve any seat number at the time of buying my ticket, I expected to have a seat available as per your staff’s knowledge as this is the practice in all airlines however, it took her 1 whole hour to get same done and though the on boarding was scheduled at 21h10, I only received my ticket at 21h15. When I requested for an explanation, she made a sarcastic gesture.
This experience has deeply troubled me and I was even thinking of spreading same in the local and international news to avoid people having such unpleasant situation. I however thought that it would be good to share same with your management first as we should acknowledge the good service of other staffs.
I wish to highlight that being Mauritian or not we all pay the same price for the same service as you will agree with me Mauritian do not get any preferential tariff. In a world where service makes the difference it would be good to empower the staffs who need to work on the customer service counter to avoid losing passengers to competitors
I am sure you very well know the famous quote: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” May I suggest that an investigation is done on my complaint and I get a return of mail/letter to better understand Air Mauritius’ vision and servicing as from the service I received it was clear signal that mauritians are not welcomed on air Mauritius airline.
To whom it may concern ( I seriously hope someone is concerned because I am!)
I was booked for my Honeymoon today (for a 5 day trip) via Air Mauritius with my husband from Singapore for a 3:35pm Saturday , December 15 flight. Since this is my honeymoon with my husband, we assumed all is well and our flight is on time to depart Saturday afternoon. My husband decided to check on the status of our flight and we were shocked to see it “CANCELLED”. We were shocked today to see this as no one from Air Mauritius decided to inform us via any means. We were ready to leave for the airport and were shocked to see our flight cancelled. Thankyou Air Mauritius for absolutely NO COMMUNICATION!.
Our second shock was that our rescheduled flight at 3:40am on Sunday, Dec 16 was now travelling via KUALA LUMPUR. We were initially booked for a direct flight to Mauritius from Singapore via our travel agency. After calling up Air Mauritius countless times, we finally spoke to a lady who informed us that our flight was now at 3:40am but failed to inform us that it is a “stop-over” flight and not a “direct” flight anymore. She simply stated our change of time and did not mention our transit at Kuala Lumpur at all.
Yet again, we were shocked to find out new information regarding our flight status, for which Air Mauritius failed to communicate with us (again). Is there no accountability and responsibility in Air Mauritius to inform their customers about such vital information?
Next, we find out that our flight has been delayed from 3:40 am has now further been delayed to 2:40 am. Once again, my husband luckily decided to check the online status on google, as by now, we had learned that we only have ourselves to rely on.
Finally, we were informed an hour ago by an attendant that our flight is further delayed 5:00 AM. Me and my husband have no choice but to stay awake the entire night and lose 2 whole days of our beautiful honeymoon due to such inconvenience, lack of communication and physical stress. Thankyou again, Air Mauritius – I can’t wait to spread the word around about such professional customer service.
Hoping to still catch our flight at 5:00 am today —— If we are fortunate, that is.
So outraged by the service I have been trying to cancel flights and get a refund from the 30th of November and so far I only received one email back and no money as of yet. Tried how may times to get some feedback, customer service is beyond useless as every person I talk to gives me a different excuse. What was suppose to be a two week wait went from it is don via mail???? To the latest today we have not received any email from you and refund will take up to 4 weeks from today????
Air Mauritius is in my opinion which I will share with all my family friends the worst airline out there, just do yourself a favour and have at the review ut there, maggots in their food, poor service and the list goes on, I will now be adding that they do not respond to emails, lies about refunds time ( if I ever see a cent of it ) and I will be sure to take my complaint to the Aviation Ombudsman.
Poor Shocking Service
1. I refer to flight MK 0014 on 02 jan 2020. Departure was due at 2250 but finally departed at 0135 on 03 jan 2020. At no time was the passengers informed of the delay whether by announcement or by any other form. There was long queues at the airport and everything wad completely chaotic. there was only one staff handling queries. Finally the flight departed at 0135. My question is why was there a delay and why were passengers not informed. My second question is why there are not any contact numbers for all any richly paid air mauritius executives who get lots of perks to answer any passenger complaints.
This is the worst airline EVER!! My luggage was lost and NO ONE ever answers the calls to all the phone numbers they gave me to call about the luggage!! Also, NO ONE ever answers the complaint/customer service number!!