Air New Zealand Airlines: How to file a complaint related to baggage / flight delay / cancellation / Airpoints? Procedure, Documents required

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Air New Zealand Airlines (Air New Zealand Limited): How to file a complaint related to baggage / flight delay / cancellation / Airpoints (Frequent Flyer)?

Air New Zealand customer service: +64 9 357 3000

How-to-file-a-complaint-with-Air-New-Zealand-Airlines-baggage-flight-delay-cancellation-Airpoints

Postal Address: Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Tel: +64 (0)9 366 2929

Fax: +64 (0)9 256 3531

Hours: Monday to Friday 9:00am – 5:00pm (NZ time)

Freephone (NZ): 0800 Airpoints (0800 247 764)

Tel: +64 (0)9 357 3000

Postal address: Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740

Special Assistance: 0800 737 000

Online booking help: 0800 352 266

Flight enquiries: 0800 737 000 (New Zealand), +64 (0)9 357 3000 (Overseas)

Airpoints enquiries: 0800 247 764 (New Zealand)

Koru programme enquiries: 0800 736 000 (New Zealand), +64 (0)9 375 0285 (Overseas)

Deaf or hearing impaired assistance New Zealand Relay Service: NZSL, Text Relay or Caption Relay as well as TTY services.

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