Air New Zealand in Australia 1

Air New Zealand Limited is the flag carrier airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 21 domestic and 31 international destinations in 19 countries around the Pacific rim and the United Kingdom. The airline has been a member of the Star Alliance since 1999. Air New Zealand originated in 1940 as Tasman Empire Airways Limited (TEAL), a company operating trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand government in 1965, whereupon it was renamed Air New Zealand.

Air New Zealand Australia Address:

Sales and reservations: 13 24 76

TTY users phone 133 677 then ask for 13 24 76

Online booking help: 1800 00 55 63

Airpoints help: 1800 803 298


Working hours

Air New Zealand Official website:

Air New Zealand Online Check-in: www.Air New check-in

Note:Check-in Online check in opens 24 hours before your flight.
Check Air New Zealand schedule here: www.Air New schedule

Check Air New Zealand flight status here: www.Air New status

Air New Zealand Baggage Allowance

View Air New Zealand Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Air New Zealand Baggage service offices address, phone number, email in Australia

Adelaide Airport

Address: c/o Qantas Airways
Level 2, Andy Thomas Circuit
Adelaide Airport, SA 5950
Office hours: 8:00am – 10:00pm
Phone: +61 8 8208 8933
Fax: +61 8 8208 8932
Email: #[email protected]

Brisbane Airport

Address: c/o Swissport
Level 1, International Terminal, Brisbane Airport
Brisbane QLD 4008
Office hours: 6:00am – 10:00pm
Phone: +61 481 011 572
Email: [email protected]

Cairns Airport

Address: c/o Qantas Airways
Qantas Baggage Services
Domestic Arrivals
PO BOX 100, AAC Building
Cairns International Airport, QLD 4870
Phone: +61 7 4050 4235
Fax: +61 7 4050 4231
Email: [email protected]

Gold Coast (Coolangatta) Airport

Address: c/o Swissport
Terminal 1, Terminal Drive, Gold Coast Airport
Bilinga QLD 4225
Office hours: 6:00am – 11:00am
Phone: +61 466 340 036
Email: [email protected]

Melbourne Airport

Address: c/o Swissport
Level 2, Terminal 2, Melbourne International Airport
Tullamarine VIC 3045
Office hours: 5:30am – 12:30am
Phone: +61 466 404 514
Email: [email protected]

Perth Airport

Address: c/o Swissport
Level 1 Mezzanine, 383 Horrie Miller Drive
Perth Airport WA 6105
Office hours: 5:00am – 10:00pm
Phone: +61 466 449 603
Email: [email protected]

Sunshine Coast (Maroochydore) Airport

Address: c/o Swissport
Friendship Avenue, Sunshine Coast Airport
Marcoola QLD 4564
Phone: +61 404 495 747
Email: [email protected]

Sydney International Airport

Address: c/o Swissport
Ground Floor, Sydney International Airport
Mascot NSW 2020
Office hours: 6:00am – 10:00pm
Phone: +61 2 9667 9335
Email: [email protected]

Air New Zealand International Cargo office address, phone number, email in Australia

Address: Please call or email for further details
Contact information: 1800 422 076
Email: [email protected]

Air New Zealand holidays

Holiday Packages: 13 24 76

Air New Zealand Travelcentres office address, phone number, email in Australia

Travelcentres are open for business 9am – 5pm, Monday to Friday.


Suite 2804
Level 28
Australia Square Tower
264 George Street
Sydney NSW 2000
Tel: +61 (0)2 8248 0030
Fax: +61 (0)2 9252 5217
Email: [email protected]


Level 7, 246 Bourke Street
Melbourne VIC 3000
Tel: +61 (0)3 9251 5036
Fax: +61 (0)3 9663 6203
Email: [email protected]


Level 8 / 243 Edward Street
Brisbane QLD 4000
Tel: +61 (0)7 3334 2036
Fax: +61 (0)7 3229 4937
Email: [email protected]


Level 4, 220 St Georges Terrace
Perth WA 6000
Tel: +61 (0)8 9442 6077
Fax: +61 (0)8 9486 1930
Email: [email protected]

Air New Zealand Airpoints office address, phone number, email in Australia

Air New Zealand Airpoints Service Centre
PO Box 3923
Tel: 1800 803 298

Groups, conferences and incentives

Sydney office
Handles all group quotes and ticketing for Australia
Tel: 1300 132 476
Fax: +61 (0)2 8235 9946
Email: [email protected]

Administration and sales

Australian Head Office
Tel: 1800 151 661

Customer relations

Tel: 13 24 76 or +64 (0)9 366 2929
Hours: 9:00am – 5:00pm (NZ time), Monday to Friday
TTY users phone 13 36 77 then ask for 13 24 76
Fax: +64 (0)9 256 3531
Send us feedback

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand


Tel: +64 (0)9 256 3929 or 0800 224 872


Australia Cargo Office
Hours: 8:30am – 5:00pm Monday to Friday

Cargo Reservations for Australia
Tel: 1800 422 076
Fax: +64 (0)9 255 8275
Email: [email protected]
Hours: 8:30am – 6:00pm Monday to Friday

Aviation Institute

Email: [email protected]

Types of Planes / Air craft available with Air New Zealand

Total fleet: 104 (incl. subsidiaries)

Airbus A320

  • Airbus A320-200

Boeing 737

  • Boeing 737-200
  • Boeing 737-300

Boeing 747

  • Boeing 747-200
  • Boeing 747-400

Boeing 767

  • Boeing 767-200
  • Boeing 767-300

Boeing 777

  • Boeing 777-200
  • Boeing 777-300

Boeing 787 Dreamliner

  • Boeing 787-9 Dreamliner

Douglas DC-8

  • Douglas DC-8-50

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-30

Queries handled by Air New Zealand Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Airpoints

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One thought on “Air New Zealand in Australia

  • stuart bernau

    I am posting this information on many Facebook and other community media…. we need help from ANZ.

    I wanted to inform all who plan to use ‘Air New Zealand Airlines’ ANZ please be warned if you end up having issues related to your flight or baggage or anything that ANZ would need to address, their customer service approach is to
    – tell you to call them which is absolutely impossible to talk to a ANZ representative in a timely manner
    – if you do reach an ANL representative they do not assign any to help you
    – ANZ does not reply back to emails or calls
    – when you call back to ANZ customer service you have to start all over explaining the issue, which then ANZ does not follow up or respond

    Why I am upset:
    My wife (Jennifer Bernau) left her iPad on the flight. Of the only true email response from ANZ, ANZ confirmed that they in fact found it and sent photos. That one point forward, ANZ did not nothing or took any actions to resolve the issue ‘nothing’.

    After filling out all the required ANZ forms, the following ANZ employees and departments were contacted; Ryan Kim – Baggage tracing Administrator, Baggage Services, Paul G. – supervisor, ANZ Customer Service

    In reality Air New Zealand Airlines stole my wife’s iPad and we are at a complete lose to

    If You can select airline that treats their customers better. Do not select Air New Zealand Airlines.

    Thank you
    stuart Bernau