AirAsia (Airline) Call Centre in Indonesia 8

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.


AirAsia Indonesia Address: Sarinah Plaza Jl., Jakarta, Indonesia

Phone: +62 21 2927 0999
+ 62 804 1333 333


Working hours: 6am – 10pm (GMT+7)
Monday to Sunday

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support

Check the above link to know the AirAsia Airline customer care phone number, email etc

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia Indonesia Address or Phone number? Please report any issues using the below comment form.

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8 thoughts on “AirAsia (Airline) Call Centre in Indonesia

  • Joe

    Hi, AirAsia
    Booking number: ….KNSW canceled by AirAsia
    What is the next flight schedule to KNO?
    Obviously NO flights to KNO for 2 months – Nov and Dec 2021
    Geat Job!!!
    You should pay us 3x for the flight charges or arrange the next flight with other establish Airlines (min requirement)
    Please call the customer to show your responsibility, come on lah

  • Linda Doherty

    Greetings, can you please advise when Airasia Indonesia will resume flights from Perth Western Australia to Bali now all borders are open.

  • rouillon

    Il m’a été indiqué que le vol du 19/05 (QZ 557) a été modifié ( Kuala Lumpur – Bali).
    Il devait être prévu à 19h40, celui ci a até avance à 10h, cependant nous sommes toujours dans l’avion à a cette heure nous arrivons à 16h30 à Kuala Lumpur en provenance du cambodge.
    Le site sur lequel nous avons payé nos billets nous redemande de financer un autre billet.
    Cependant, nous avons deja payé la totalité de nos billets et nous avons une garantie AXXA.
    Comment faire?
    merci !

  • James byrne

    I have just been diagnosed with covid and was ment to fly at 7:50 am tomorrow.
    I have travel protect for the flight but there is no information on what I need to do
    Can you please help

  • Ho Yun Jiau

    I have made a payment of RM 1706.96 to Airasia via RHB online transfer. The money has been deducted from my account but airasia website said they are unable to process my payment. What should I do? I have booked 2 tickets from 8th Sept Jakarta to Johor Bahru and return ticket on 13 Sept Johor Bahru to Jakarta.

  • Marc Alfons M. Peeters

    Dear AA
    I have paid and received a confirmed booking : NYB98U for flying 26 Sept – Hanoi-KL(AK513) and KL-CGK (QZ207
    Today I get an email saying that I need to stay-over in KL and take the flight AK 380 on Sept 27.
    I do not want to say-over in KL, nor want to pay for hotel.
    So please advice – how come and what to do.

  • Carolina Rodríguez

    Worst airline in the world . They changed my ticket without letting meKnow and lose almost two days of my vacation . The phone Lines for Customer Service are out of service all the time . Dint. Waste your time and money with them please