AirAsia (Airline) Call Centre in Japan 3

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia Sales Office – Shinjuku Westcourt, Tokyo

Address: Shinjuku Westcourt 5F,
7–2–11 Nishishinjuku,Shinjuku–ku
Tokyo 160–0023 Japan

Call Centre: +81 50 6864 8181


Working hours
Call Centre: 8am – 5pm (GMT+9)
Monday to Friday

Office: 0930-1800(Close on Sun)

Call Center: 1000-1700(Close on Sun)

AirAsia Official website:

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia X flights
Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7 and Thai AirAsia X guests on flights with the airline code XJ. For all other flights, please visit

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in Japan:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia Japan Address or Phone number? Please report any issues using the below comment form.

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3 thoughts on “AirAsia (Airline) Call Centre in Japan

  • Ashim

    My wife has booked a flight from japan to Nepal on 2018/10/11. But she got a cancellation mail from airasia. According to the airasia site passengers can change the departure date freely in once. she is going to the process of airasia site but at the point need to add extra money to the change the departure date although this is her first time.Has she pay extra money to change the departure date although this is her first time?

    Hope you can reply as soon as possible


      I bought a E-ticket from
      My flight was canceled by covid in 2020 april 1
      But I still don’t receive my refund money why? From now how can I believe in this airline?

  • Mohamedo Ohid Ullah

    I want to travel December 20. 2019 from Dhaka airport to narita airport transit DMK airport thai lion air and air asia.dhaka to DMK thai lion air and DMK airport to narita airport by air asia. Can I get booking and boarding pass from Dhaka airport. Don’t transfer and check in again in DMK airport. Please inform me details. I’m an woman with my 5 years children