AirAsia (Airline) Japan Call Centre Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 7

AirAsia (Airline) Japan Call Centre Phone number, Address, Email, Working hours, Google map location

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia Sales Office – Shinjuku Westcourt, Tokyo

Address: Shinjuku Westcourt 5F,
7–2–11 Nishishinjuku,Shinjuku–ku
Tokyo 160–0023 Japan

Call Centre: +81 50 6864 8181


Working hours: 8am – 5pm (GMT+9)
Monday to Friday

Office: 0930-1800(Close on Sun)

Call Center: 1000-1700(Close on Sun)

AirAsia Official website:

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia X flights
Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7 and Thai AirAsia X guests on flights with the airline code XJ. For all other flights, please visit

Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check schedule here: schedule

Check flight status here: status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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7 thoughts on “AirAsia (Airline) Japan Call Centre Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Ashim

    My wife has booked a flight from japan to Nepal on 2018/10/11. But she got a cancellation mail from airasia. According to the airasia site passengers can change the departure date freely in once. she is going to the process of airasia site but at the point need to add extra money to the change the departure date although this is her first time.Has she pay extra money to change the departure date although this is her first time?

    Hope you can reply as soon as possible


      I bought a E-ticket from
      My flight was canceled by covid in 2020 april 1
      But I still don’t receive my refund money why? From now how can I believe in this airline?

  • Mohamedo Ohid Ullah

    I want to travel December 20. 2019 from Dhaka airport to narita airport transit DMK airport thai lion air and air asia.dhaka to DMK thai lion air and DMK airport to narita airport by air asia. Can I get booking and boarding pass from Dhaka airport. Don’t transfer and check in again in DMK airport. Please inform me details. I’m an woman with my 5 years children


    Can u confirm my flight because i have a flight on august 20 2022 i have a 2 child. I hope u dont cancel because i want to go in the philippines. My flight booking is NZ66RV. AND MY EMAIL IS [email protected] can u feed back me as soon as possible. Or call this number 08044856693. Pls inform.

  • Jiesel Hernandez

    My flight was cancelled then my refund was not yet refunded. It’s been 6 months since I ask for a refund.
    E8MYRK • Cancelled flight
    Case number 108253226 • 04/08/2022
    In progress
    The refund payment will be credited to the original payment method.
    Credit card
    In progress

  • Jayanath

    I am flying on monday 14th November 2022I want to upgrade my baggage allowance. I already purchased 20kg and i want to buy another 5 kg please guide. The online system is not provide such facility

    Thank you

  • Zhai

    Im a travel agent from WCA travel and my client needs a refund because of emergency happened. They can’t travel because her brother passed away this morning. It’s very hard to communicate with AVA, the automated keeps on coming back as the main request not in AVA’s list. Been tried for a live chat but nobody entertained. This is a very serious matter that you all need to FIX!