AirAsia (Airline) Call Centre in New Zealand 5

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.


AirAsia New Zealand Address:

+64 9 887 6920


Working hours
9am – 6pm (GMT+12)
Monday to Friday

AirAsia Official website:

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia X flights
Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7. For all other flights, please visit

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in New Zealand:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia New Zealand Address or Phone number? Please report any issues using the below comment form.

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5 thoughts on “AirAsia (Airline) Call Centre in New Zealand

  • Dianne Julian

    Hello, I phoned air asia on Tuesday 12th june 2018 to see if I could a refund for a lady who was ment to be travelling with us an has stage 4 cancer and cant travel. I was told by your staff that our whole trip had been cancelled and the plane was not leaving new zealand. That the cancelling had happened that day and were emailing everyone that day! I have still not had conformation of this
    I was told the only recourse I have is to contact air asia via email. I have sent 2 emails with no response. My booking number is FIITRV . I am very unhappy with this as I can stil book a seat on the same flight out of nz to kl and have expressed I will take aa to there or another option suggested by aa was a flight via Bangkok. We dont care we just want to get there to meet family. You have had our money since january and now you tell me my flight is cancelled but still selling seats on the same flight???
    As I have had no response from you and I have no recourse I will be contacting our nation wide TV programme FAIR GO and expose this scam.
    I have been more than fair with you and this is unexceptable standards.

    • Tom Muehlner

      100% spot on!! Air Asia doesn’t respond to emails, messages on FB or Twitter, or even phone calls! It is a mafia organisation, and no-one should book a flight with Air Asia anymore!!

  • Claire Hunt

    We have been told we are able to get a refund of flights that have been changed by Airasia. We are unable to fly at this time.
    We have had been told this is being sorted but it is taking months,
    Booking NZ V I VV7P Flights to Australia Coolingatta Gold Coast. for
    Claire Frances Hunt
    David Stuart Hunt
    Could this please be refunded to our Credit Card we booked these flights on.

    • peter oatmeal

      I booked a flight Auckland to Bangkok via KL and return in early September 2018. On my return leg I was booked on an early 8.30 am flight Bangkok to KL. I tried to change this as I was unwell with a chest infection but couldn’t get hold of air Asia on their so called 24/7 chat line. I changed to an AA flight in the afternoon and was connecting with a KL to Auckland flight at 2340hrs. On arrival at the departure gate to board the plane I was told I couldn’t board because I hadn’t taken the early flight. I asked to purchase another ticket and this request was refused. I was left at KL at midnight with no options to go back to NZ. I had the Air Asia app on my phone which at no time alerted me to any issues with my booking. I was not aware of what I consider is an obscure rule. I complained in writing and eventually got hold of the NZ number because there had been no response. I was told that Air Asia had closed the case as it had been a breach of their fare rules and that they did not intend responding by e mail as agreed to let me know. The person I spoke to by phone was of no help whatsoever and throughout this experience the Air Asia customer service has been atrocious. Fair go (0211265269)