AirAsia (Airline) Call Centre in New Zealand 18

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia New Zealand Address:

Phone: +64 9 887 6920


Working hours: 9am – 6pm (GMT+12)
Monday to Friday

AirAsia Official website:

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia X flights
Our hotline is dedicated to serve AirAsia X guests on flights with the airline code D7. For all other flights, please visit

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone: (603) 8660 4680
Fax: (603) 8775 1796
E-mail: [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support

Check the above link to know the AirAsia Airline customer care phone number, email etc

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia New Zealand Address or Phone number? Please report any issues using the below comment form.

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18 thoughts on “AirAsia (Airline) Call Centre in New Zealand

  • Dianne Julian

    Hello, I phoned air asia on Tuesday 12th june 2018 to see if I could a refund for a lady who was ment to be travelling with us an has stage 4 cancer and cant travel. I was told by your staff that our whole trip had been cancelled and the plane was not leaving new zealand. That the cancelling had happened that day and were emailing everyone that day! I have still not had conformation of this
    I was told the only recourse I have is to contact air asia via email. I have sent 2 emails with no response. My booking number is FIITRV . I am very unhappy with this as I can stil book a seat on the same flight out of nz to kl and have expressed I will take aa to there or another option suggested by aa was a flight via Bangkok. We dont care we just want to get there to meet family. You have had our money since january and now you tell me my flight is cancelled but still selling seats on the same flight???
    As I have had no response from you and I have no recourse I will be contacting our nation wide TV programme FAIR GO and expose this scam.
    I have been more than fair with you and this is unexceptable standards.

    • Tom Muehlner

      100% spot on!! Air Asia doesn’t respond to emails, messages on FB or Twitter, or even phone calls! It is a mafia organisation, and no-one should book a flight with Air Asia anymore!!

  • Claire Hunt

    We have been told we are able to get a refund of flights that have been changed by Airasia. We are unable to fly at this time.
    We have had been told this is being sorted but it is taking months,
    Booking NZ V I VV7P Flights to Australia Coolingatta Gold Coast. for
    Claire Frances Hunt
    David Stuart Hunt
    Could this please be refunded to our Credit Card we booked these flights on.

    • peter oatmeal

      I booked a flight Auckland to Bangkok via KL and return in early September 2018. On my return leg I was booked on an early 8.30 am flight Bangkok to KL. I tried to change this as I was unwell with a chest infection but couldn’t get hold of air Asia on their so called 24/7 chat line. I changed to an AA flight in the afternoon and was connecting with a KL to Auckland flight at 2340hrs. On arrival at the departure gate to board the plane I was told I couldn’t board because I hadn’t taken the early flight. I asked to purchase another ticket and this request was refused. I was left at KL at midnight with no options to go back to NZ. I had the Air Asia app on my phone which at no time alerted me to any issues with my booking. I was not aware of what I consider is an obscure rule. I complained in writing and eventually got hold of the NZ number because there had been no response. I was told that Air Asia had closed the case as it had been a breach of their fare rules and that they did not intend responding by e mail as agreed to let me know. The person I spoke to by phone was of no help whatsoever and throughout this experience the Air Asia customer service has been atrocious. Fair go (0211265269)

  • Keiko Uchimaru

    My flight with Air Asia was L29BYN in 2020. (one is TMEHZD Auckland to Bali / the other is LU3KRF from Bali to Kuaka Lumpur and then to Osaka Japan in Nov 2020)
    I booked the above flights through Go TO GATE net agent. The agent told me to contact Air Asia and ask Air Asia to inform to GO TO GATE that actually my flight had been cancelled.
    I really need the refund of this cancelled flight.
    Could you please contact GO TO GATE for my refund? Otherwise I can not trust Air Asia any more.
    Thanks, Keiko

  • Donna Michelle Ritchie

    R5ZBJJ • Air asia canceled my flight Case number 111629300 • 29/09/2022 I was led to believe my refund would happen within 2 weeks. It has now been a month and given I had to book new flights I would like my money back ASAP. It has been “processing” for 3 weeks now

  • Lyndah Gillesbie

    Hi please I’m trying to get in touch as we have booked tickets to Australia to go back home but Auckland has been declared a state emergency? We booked through and said to call the airlines. Please let me know what to do please. What about our tickets please

    • Asha

      Do not call airlines. Even their virtual support is useless in processing refunds and credit due to cancelled flights. I am onenof the cancelled flights in auckland as well. Best to go to the airport and start demanding something or maybe request for a reschedule of flight.

  • Sathik

    Good day

    Below is my son flight schedule, understand transit visa not mandatory since he will be at Sydney airport without deboarding the flight. Kindly confirm whether this is in order. As I do not wish him to have any hindrance while securing boarding pass at New Zealand Airport

    Booking Reference : CFTM18-205200-980094
    PNR: I91DTN
    Flight Name/ Number: AirAsia X D7 289
    Travel Date/ Time: 4th April 2023 / 17:50
    Sector: AKL / SYD / KUL / MAA

    Best Regards,

  • Sathik

    Understand Australia transit visa not mandatory when the passenger will be at Sydney airport without deboarding the flight [ AKL / SYD / KUL]. Kindly confirm whether this is in order. As I do not wish him to have any hindrance while securing boarding pass at New Zealand Airport

  • Avinav Pratap Singh Baghel

    Hi There,

    Due to a family emergency, my mother-in-law passed away, can you pls reschedule the flight for my wife and kids?

    Any date after 25th Feb should be fine.

    Deepmala Singh 17-04-1985 (DOB)
    Adrija Singh 15-02-2016 (DOB)
    Adrisha Singh 24-07-2020 (DOB)

    Flight details – Deepmala Singh (Booking No: W65FTZ) 15 Feb 2023 New Delhi
    Even can you pls arrange the call

    Email- [email protected]

  • Mohamed Aslam

    Hi There,

    I have booked two tickets from Sri Lanka to Kuala Lumpur and Kuala Lumpur to Auckland, but I haven’t received the tickets yet only received an email confirmation. we will have transit through Australia to Auckland in just one hour and 15 minutes layover in Sydney, which means we don’t need to change the flights.

    Thank you

  • Timothy Paul Ayers

    So I get a flight cancellation fee from you. I waste an hour with “bo” putting the correct details in and it says they dont match so I cant get a refund. No people, no phone numbers – you are a bunch of thieves. YY94QK

  • Roger Willard

    Tried for days to book with air asia on line. The web site is a mess. Bo the help robot Bo is a fool. There are no help line phone number s except one that no longer works. There is no e-mail address.

    Basically Air Asia has no customer service and has gone from being very good pre Covid to a total joke that I would not trust with my money if I could book a flight. My advise is to not waste your time trying to book.