AirAsia (Airline) Call Centre in Philippines 94



AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

 

AirAsia Philippines Address:

Phone:
+632 722 2742

Email:

Working hours
6am – 11pm (GMT+8)
Monday to Sunday

AirAsia Official website: http://www.airasia.com/in/en/home.page?cid=1

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia & Philippines AirAsia flights

AirAsia Online Check-in: www.porter.com/in/gb/online check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: www.porter.com/in/gb/flight schedule

Check AirAsia flight status here: www.porter.com/in/gb/flight status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in Philippines:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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94 thoughts on “AirAsia (Airline) Call Centre in Philippines

    • Jenelyn

      I went to ur office here at hongkong to ask regarsing my refund even telephone # is not working its been 2 months when my flight is cancelled because of covid how will irefund the fare.i uae creditcard to boothe ticket is surcharge is adding up to my bill.any actions or information regarding this.please make an action.thanks

    • Jeffrey Say

      Good day, I’m sending a message for canceling my flight due to COVID-19 symptoms. As of yesterday eveningI’m not feeling well, runny nose and cough , I can’t test any food when I’m eating. I’m schedule to RTPCR TEST tomorrow. Thank you.

  • jessa

    bakit ganun tama naman yung time na pinili ko na flight time bakit mali yung binigay niyo tapos kung tawagan kayo d kayo ma contact para i change yung time namin ayusin naman

    • Arvin Mejora

      Hi Jessa – Same here, also I been trying to contact them several times however, no one picking up my call. 🙁 felt upset for what happened. 🙁

  • Ruby Jean E. Pongos

    Good Day Ma’am & Sir,

    I will ask for your help with regards to my booked ticket today through online, I just noticed that the passenger given name is not correct, i mispelled one letter. Can you please help me. Thank you.

      • Gregorio Gonzalez IV

        Hi. I would like to know if it is allowed for two minors ( 11 and 13 yrs old) to fly ( domestic ) together unaccompanied by an adult? They will be fetched by their grandparents upon arrival in manila from cagayan de oro. Thank you

      • Adineco Suriaga

        Worst Airlines in the moment of pandemic you only after for money but for services you don’t mind to settle cancel flights and your online chat is not useful it only give worst situation. No problem even solve… I call the hotline and waiting for so long and only to get an answer of Good bye and then hang up. Is that your services

  • Ma. Lourdes Orbeta

    Good day!

    I was booked for a flight from Manila to Davao on May 7- 11, 2019. Unfortunately, I would not be able to travel because of an emergency, my mother- in law was admitted in the provincial hospital (Bulacan), due to ischemic stroke and still under observation. Another sad thing eventually happened, the only sibling she has, (brother) died because of a heart attack. Is it possible to hold my booking, and since there will be a PAP Convention in Davao on September 18-20 this year, I am planning to fly on the said date. I am trying to contact your customer service however, I cannot connect since all the agents are busy. A prompt reply would be much appreciated.
    Thank you.

  • Geralyn R. Fuentes

    Dear Sir/Maam,

    Good day!

    I would like to inform your office that I book my flight yesterday May 15, 2019.
    I wrote an email which is wrong, that why I did not receive any confirmation of my bookings.

    I paid at 7 Eleven my reference is 1913-5181-3958.

    This is my email address [email protected].

    Please help me with this.

    Thank you.

  • Deepak

    Hii,
    This is deepak. One of my cousin transiting form Manila airport. In air Asia flight. Going to Jaipur India on 17th June 6.30am flight. His flight arriving at terminal 1 in Manila. Just wanna ask is he good to go in your flight. He’s Indian passport holder. Please advise before I book
    Thanks

  • Karen Estrella

    Hi,
    Good day! Just want to ask po bakit until now wala pa rin po yung e-ticket ko? Nakapagbayad naman po ako sa 7/11 pero almost 2 days na na wala pa ko natatanggap na confirmation. Sino po pwede ko kausapin with regards to my concern? Thank you.

  • syrel mendoza

    hi ask k lng ngkamali pamangkin k pag book today lang kc may emergency s cebu his father is in the hospital so s taranta nya dahil s nangyari s daddy nya imbes manila to cebu ang n book pala nya ia cebu to manila tpos para mapadali ng web checkin n rin pagdating s airport ng air asia dun nalaman n cebu-manila pala ang naibook so need nya mkpunta agad a cebu kumuha sya ulit ng ticket para makauwi agad.ngaun ask k lang po hindi nya kc nasakyan ung fligth n un pwed po b un request n masakyan nya pabalik?ung hotlne nyo po n 7222742 sira anu po ang gagawin tulero n po sya dhil nga po emergency eh.pls reply po or do we need to ask help from any authorities

  • maritess fernandez

    Hi ask ko lang ano hotline number ng airasia dito sa philippines?kasi ng book ako tapos di ng print ang reference number para sa payment wala di naman ng email ang airasia

  • Maria Christina Ferrer

    Hi Good morning,

    This is Tina, we booked a round flight going to Puerto Princesa Palawan Phiippines on November 2, 2019 till November 5, 2019. I already received the confirmation and the information is correct, however, when I printed the Itinerary it shows a wrong date November 3, 2019-November 6, 2019. With this, may i ask to whom we can contact to clarify this issue so we could avoid future delay.
    I tried to call all the possible call center number but no one is answering its all busy.
    Thank you and looking forward for the immediate response…

  • Sr.Connie Felisilda

    your telephones are ringing but nobody answers, hopeless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    I spent the whole afternoon to contact Air Asia and I called up several numbers but nobody answers!!!!!
    Would you mind giving me your phone numbers near Cubao, Que4zon City or New Manila Quezon City?

    • Alona

      Been calling your contact center for few days but no avail. Its about my husband big points which I set up for him.he flew several times but points is stucked it doesn’t increase. Anybody who can get back to me.

  • Jaziel Jamolin

    Dear AirAsia,

    Good day!
    I would like to request for an official receipt for our bookings in Air Asia Flights. Kindly name the receipt to
    our company SUNLIGHT FOODS CORP. TIN NO. 209 – 197 – 096 – 000. Please see our flight bookings
    below:

    Departure Time: Monday, 11 November 2019 – Booking Number – L2SMFQ
    Departure Time: Monday, 25 November 2019 – Booking Number – HQE58L

    Hope for your kind assistance. Thank you very mucH

  • Arvin Mejora

    Good Day

    I just need clarification, I booked a flight. I’m so sure that I’ve checked the month date. I turns out that the month was incorrect upon purchased. I tried the amend the details and it was successful. However, they charged me for a changed fee. I heard that you can refund the change fee within 24 hrs from date of purchased. However, I got frustrated. I been trying to call your hotline several times 🙁 but no one attended my call. Anyhow, I admired your services.

    Hope you you can help me regarding this concern.

    Thank you in advance

  • Marc Erasmo

    Hi, gusto ko kasing malaman kong magkano ang naging bill payment ko sa last transaction ko eto ang booking no. CZ6M2J and S9B39B. wala pa din dumadating sa email na provide ko since nung nag pa book ako ng monday pa i’m worried baka mali yung na provide ko na email add.

  • Muhammad Saeed

    Greetings,

    I made a booking for 5 passengers (family) from Manila to Boracay. My booking reference number is BSL1QV. However, I have received message from the hotel in Boracay that due to typhoon Ursula which damaged most parts of the Boracay Island and causing damagesto Electricity and Internet etc. Hotel has cancelled all bookings for safety of guests and are refunding the booking payments.

    Due to this we have to cancel our upcoming trip and would like to request for refund due to unforeseen natural calamity. I also used your on-line Support system to register this issue and requested for refund and got the Case No 29467549 to follow up on therequest.

    I would request you to please consider this as a very unusual and special circumstances forcing us to cancel the trip and please refund our booking payment.

  • Analy Rodado

    Hi, paano po ba marefund ang booking flight ko ngayon january 11, 2019 may dalawang booking No ako same person, same date. Kasi noong pag online ko the ang citi card visa ko sabi sa note nila…. unable to transact of your transaction… kaya nag online ako uli, after three hours may dumating sa email ko dalawang bookings No. and paid na siya sa credit visa ko. Pwede niyo ba i reverse ang payment ko ito po iyong booking No. iparefund ko C8NIRR. from manila to cebu. Please email sa concern ko [email protected]

  • Mabel A. Gutierrez

    Dear Sir/Ma’am:

    May I inquire on which payment mode does not charge a processing fee? I just purchased a ticket and I was charged 946.41 processing fee. Hoping to hear from you.

  • Aileen Rischelle Rapanan

    I want to ask for assistance regarding no-show passenger for Booking reference Z3UV8Q (Danilo Barrion) and F61YSX (Allan Rapanan). Can we ask for some refund since these 2 person wasn’t able to joint the flight last Jan 9-12 bound to Macau. Hoping for your immediate response. Thank you.

  • Mary Joy

    Hi Good Day!
    Please Help us.something happen Kasi nagkaroon mg misspelled ng name.ng try na kme sa messenger mag request pero wala namn kwenta.paulit ulit lng ug cnasabi.can you please help us pn this matter thank you!

  • Romana Tiu

    Hi! Your hot line 87222742 is not working.
    Tried calling because of the recent travel ban to Taiwan.
    I have a flight to Taipei on March 25 and would want
    to have it cancelled. Can i request for a refund?
    Thanks!

  • NANCY CRUZ

    I have been trying to check in our flight to India under Airline Booking Reference NO. A6RB5E but as per respinse, booking cannot be found. Please help me since tomorrow our flight.

  • Almira Leslie

    I would like to verify what happened to my booking # FSVBUY – Manila to Caticlan amounting to 3176.72. Amount was settled and debited via PSBANK online Banking yesterday, February 26 at 10:28PM

  • Lovely Joy Tubay

    Hi! Would like to ask if I still be able to rebook my flight? My flight is on March 23, 2020. Hoping for your immediate response. Thank you.

  • Maria Lizel Dela Cruz

    Hello!!!!
    Goodday airasia,
    Just wanna ask, we have flight scheduled on march 15 to 18 is a possible way para icancelled un because of Covid-19?…
    Please reply

  • Reu genel guinita

    Hi. I just want to know how can we refund our ticket? Our domestic travel should be on april 10 but then due to covid19 we want to refund it for safety purposes. How? Any contact number so that we can talk to someone who can assist us. Thanks.

  • Jeffrey A Sacoco

    We will be flying to cebu from clark and vice versa on april 29 and may 03, 2020.

    We have no intention to cancel our flight. We are just worried on how to apply and when to apply in the event that covid-19 is still a great threat on us.

    What shall I do?

    • Gervais Bilodeau

      AVA chatbot…this is what I used.
      Everything went ok…except I paid my tickets using 7-connect. Unfortunately 7-connect does not refund payment. I don’t know yet how I will be refunded. The chat robot have no clue about 7-connect.

  • may sarmiento

    Good Day!

    We process our flight through online and Our flight cancelled by Air Asia because of Covid19.
    I would like to ask for assist to process my full refund.

    Thank you and God bless…

    • Mike de la pena

      I have a flight from manila to tacloban on june 26, 2020.. how can i rebook my flight to december 2020? Im still not confident about my safety from covid yet.

  • Gervais Bilodeau

    Hi, Airasia said the amont of my canceled flight will be returned to me via the method of payment I used to pay for the tickets.
    But 7-Connect does’t return payment.
    How am I going to get my refund?

  • Jackielyn Paraiso

    ang hirap kontakin ng emergency hotline ng air asia nagbyad n aq through credit card bkit d kau nguupdate pls contact me asap

  • Michael P. Goco

    Need assistance to find out status of credit account request of Severina Ortiz with booking no. ZQS4PE whose flights were cancelled due to Covid. Her case No. is 51564170 and BIG ID is 9999990017536443. We have been following this up with AVA but it is of no help. She is a kasambahay and she paid for this booking through her meager savings. PLEASE HELP!!!

  • Honey Natividad Pardillo

    REBOOKED CANCELLED FLIGHT last June 5 flight # A5JSNN
    Kindly assist me on this matter. I’ve been trying to chat with AVA however, she direct me to ALLISTAR and been 2 days that i have been waiting for ALLISTAR to be online until now …NONE.
    Please i need your help for rebooking my flight to the very next flight available as soon as possible.
    Thank you very much and looking forward to hear from you.

  • Adineco Suriaga

    Worst Airlines in the moment of pandemic you only after for money but for services you don’t mind to settle cancel flights and your online chat is not useful it only give worst situation. No problem even solve… I call the hotline and waiting for so long and only to get an answer of Thank you and then hang up. Is that your services

  • Shaine Ansano

    Hi. I also have a cancelled flight in their airlines but unfortunately we cannot contact their emergency hotline. We are waiting for so long for the call but in the end of the call you will just hear “Goodbye”!
    We request for a credit account for our cancelled flight but my bad is I didn’t check my email and now my credit account case is closed already, I cant file a new case so we tried calling them for so many times but we can’t contact them. Please we need a quick response because our flight schedule is on June 30, 2020. Thank you so much.

  • May

    Airasia, you need to provide us transparent transactions. My credit accounts are hidden. And this AVA is a nonsense communication. Your contact numbers are not working either.

  • Reynaldo A. Alinea

    Good morning. I had been calling the Air Asia hotline at 87222-742 the whole day for almost a week and I am not so lucky to connect with you.
    Is there any phone number that I can use for rebooking our flights. Our flights have been cancelled four times and we have up to June 30 to rebook our flight without any charges. I am already a senior citizen and illiterate in the computer using Ava chat.
    Can you please assist me in rebooking our flights?
    We would like to rebook our flight from MNL -PPS morning flight on June 1, 2021 and return on June 12 noon time.
    Our booking reference is B1Z5TM. Thank you and keep safe. best regards

  • Genesis Minoza

    Air asia cancelled my flight last Feb. 24, I’ve been trying to move my flight but they can’t help me. my cancelled flight is for march 30

  • Henna Marie Grace Dueñas

    Please let me know about the status of my FULL MONETARY REFUND of the cancellation details of Flight G3VJST, Mnl to Ilo. I’ts more than a year already. Ty

  • Ma. Victoria Omallao

    Can I have my swabbing test (RT PCR) done in any government accredited facility center if I am going to travel via airasia?

  • Melchora Masan

    good bakit hanggang ngayon wwla paring refund sa booking namin last may 2020?ano ba tlaga?hangganang kailan kami maghihintay for booking #ASW95V. isang taon n apo nakalipas!

  • Michael Angelo R Tolentino

    Good day.
    Sir/madam….
    May ask your help and clarification…..
    My question goes like this……
    If our own municipality declare that I don’t need to get any more requirements about my vacation….. In Bulakan and I come in Cebu city…… What your stand about this matter…. Thank you for your urgent concern.
    Pls. Notify me if you received my concern….
    [email protected]
    Michael Angelo Tolentino…… Talisay City, cebu.

  • REGINE ALAYON

    I tried to booked a flight through Airpaz website and it keeps giving me a response of TECHNICAL SERVER ERROR so I tried multiple times. The next day I learned that 4 of the booking went through and deduct on my bank.
    2/4 were refunded to a travel vouchers and 2 were actual (LIVE) booking. It is considered double booking since they have same passengers name and flight details and dates.
    I tried calling the number that i found in Google but no response only email but until now i haven’t heard from them. No other way to contact them either until now i have no assurance that my Money will be return.

  • Maymon Sarnicula

    hello, just confirming my ticket manila bacolod Name of passenger Maymon sarnicula zennteh sarnicula Von fretzen sarnicula Air asia z2605 june 17. it was transferred to june 16. is this correct. thanks so much.

  • Maria Teresa Juson

    I would like to rebook my brother and nephew’s flight to another date because the LGU from the place of origin wont allow them to travel due to some sign symtoms of covid 19. Passenger names:
    Herbert Juson
    John Nimrod Juson
    Flight number: Z2328
    Departure: June 9 2021
    5:35pm

  • Kristel

    Ano baaaah yan pahirapan naman..kahit tinatawagan sa telephone # wala rin..useless lang tlga…ka2bago t naman kyo..ka bwesit..kelan neo kaya aayusin service niyo?

  • Jesper Sevilla

    Hi Airasia,

    I just want to ask,
    I have already booked a flight
    if ever i will book with hotel accommodation at Hennan Regency Boracay and pay the existing room rate for 5D4N on your portal/ website

    It stated that there is a HOTEL TOURISM TAX to paid at the hotel, How much it is usually?

    Do i have to pay ANY additional charges upon arriving at the hotel?

    Pls reply. Thanks.

  • Joan Royle

    hi good afternoon, ive been trying to call your customer service to discuss about the flight that i booked. It was flight N4CLTW and K81I6X. Outbound from Davao to Cebu. I already tried sorting it through chatting AVA but didnt ended well. Why?
    First the flight N4CLTW, booked Sept.25 was cancelled and return date on Oct.1. Ive been trying to look for another flight before the returned date but nothings available please help me with this one. If cant be sorted can you just refund it.
    Second the flight K81I6X, booked Sept. 24 was cancelled also and return date Oct.9. My question is why i cant resched the flight on Oct.1 outbound from davao knowing it is before the return date. It says I can only resched it on or before Sept. 30. What the f***, knowing theirs no available flights before that …realllllllllyyyy please help me.

  • NIMFA BERNARDINO

    SIR/MADAM

    WHAT IS YOUR HEALTH PROTOCOL FOR FLIGHT MANILA TO TACLOBAN ON JULY 16, 2021.
    ALSO, WHY THE CHAT ROBOT CANNOT RECOGNIZE MY BOOKING REFERENCE Q242SP. THREE OF THE MEMBERS OF THE GROUP DECIDED TO REBOOK THEIR FLIGHT BECAUSE OF THE CHANGES IN THE FLIGHT.
    THANK YOU

    NIMFA

  • Akilah Alcober Lopez

    Hi good morning. I am Akilah Lopez from Cebu City. I booked a flight for my tita and tito with booking number D5RBMQ. It was cancelled last Dec 17 due to strong typhoon Odette. I’ve received the cancellation notice late because we don’t have internet for the almost 10 days here. Therefore, I would like to request if you could consider to move the flight or refund?

  • Tifanny Ballesteros

    I need to cancel our flight since we tested positive for COVID. Been trying to change our flight on your app but its not working. Also tried to change using AVA but still cannot process! This airline SUCKS!!!!!!!!!!!

  • Miriam D. Manalo

    Dear Sir / Madam,

    Can you please advise the status of my refund with case numbers mentioned below;

    1) 42928104
    2) 42937098

    It’s been a long time we are waiting.

    We are all affected of this pandemic and 2 years is enough for us to wait and for you to settle the outstanding amount.

    So, please look in to this matter and return the money.

    Thank you.

    Regards,
    Miriam D. Manalo

  • Janice Revilla

    Hi I just want to ask, My flight is tomorrow March 19, 2022, I have prebook baggage of 40kls, and I add 20kls today, but unfortunately I’ve prebook 20kls for sports and equipment. I have no sports and equipment to check in, can I use this 20kls for my excess baggage, since my baggage is almost 60kls in total.

    I am looking forward for your reponse. Thank you.