AirAsia (Airline) Call Centre in Taiwan 7

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.


AirAsia Taiwan Address:

+886 2 8793 3532


Working hours
8am – 9pm (GMT+8)
Monday to Sunday

AirAsia Official website:

Air Asia Sales Office contact details

Check the above link for sales office location

Services: AirAsia & AirAsia X flights

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near-by Airports:

Near-by cities:

Attractions in Taiwan:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia Taiwan Address or Phone number? Please report any issues using the below comment form.

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7 thoughts on “AirAsia (Airline) Call Centre in Taiwan

  • CHIANG , Mei-la

    Good am … we bought a round trip tickets last night for 2 adults & 2 child…our destination is Taipei – Manila (feb2, 2019) the Manila – Taipei (feb 9) ,,but we just receive the copy of our feb 2 schedule the Expedia text it to my husband’s cellphone …we check the credit card that we use and the round trip tickets was already credited.. another problem is the email add that my husband used has a mistake… how can we make the booking confirmation of our flight scheduled feb 9… pls help us… we need the copy of feb 9 schedule… pls help… thanks for your time & God bless .

  • Chen Chun Hsi

    I am Chen Chun Hsi, Booking ID# XPGE6Z – Taipei to Jakarta

    1. If I change flight schedule from Oct 5 to Oct 4 with same flight# 379, May I know how much money have to pay?

    2. Do you have baggage charge price reference?


  • WONG Sok Yin

    I just want to amend my name on booking number IVGW8D. Wong Yin change to Wong Sok Yin.

    Please someone help me. Thank you.

  • Huang LING YANN

    I have been trying to apply for a refund for a cancelled flight URDHPR TPE TO CEB Tue 31 MAR 2020
    and return CEB to TPE Wed. 15 Apr 2020
    Ticket was made for Ms. ROSITA OGANG 6,982.00 TWD

    Yesterday I applied twice through Customer Service On-line . Each time I waited for more than 2 hours. So a total of 4 hours without being able to use my computer during that time, lest I be disconnected. I do not want to go through the same process again and again with no help being offered, no customer service being offered. I called the phone numbers listed for Taipei found at Air Asia official web site. The numbers are in error. I do not want to leave the cost of the tickets on Air Asia’ Account. I want a refund sent directly to my credit card which was used to purchase the tickets. The cancellation of the flight was due to Covid-19.
    [email protected]

  • Vilma B. Chan

    Good Morning Air Asia,

    My name is Vilma Chan. Your system had an error. I tried to book a flight TPE-MNL dated December 4, 2020 but your system says that it was sold out so I again tried to book December 6, 2020 and your system says the same. SOLD OUT. But when I checked on my email the bookings were confirmed. I had two bookings now. Dec. 4 Booking number is BV2PUS and the Dec 6 booking number is US3GVR. I would like to request for a refund or if I can just rebook the Dec 6 on my return MNL-TPE which date is not yet sure. Tentatively on January after my VISA is released.

    Hoping to hear from your response soon as I am worried. I am trying to save money but I was dissapointed to have this kind of error.

    Thank you in advance.

    Vilma B. Chan


    Do not book with this airline!!! I have never had worse customer service from a company. There is no way to contact a live person, and when trying to work through their automated Ava chat bot, you get taken around in circles and still never get an answer from a live person. I have 3 flights that I cannot get any sort of refund or even credit on. I have spent hours working on this and have just wasted my time.

  • Ghemys

    We have duplicate booking that we needed to refund. I already call the phone number but no ones answer it and chatted to AVA but no response at all.

    Please reach out.