AirAsia (Airline) Bangkok, Thailand Sales Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 22

AirAsia (Airline) Bangkok, Thailand Sales Office Phone number, Address, Email, Working hours, Google map location

AirAsia Latest Offers: Direct Flight from Ahmedabad to Bangkok at just INR 7990, How to book, Check Travel & Validity Period?

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. These Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport

AirAsia office – Suvarnabhumi International Airport, Bangkok, Thailand

Address: Samutprakarn, Suvarnabhumi International Airport, 6th Floor, Room No.TW6-037, No.999, Moo 1, Bangplee, Samutprakarn 10540

AirAsia office – Mueang International Airport, Bangkok, Thailand

Address: Don Mueang International Airport
Room No. 3307, 3rd Floor, Terminal 1.
222 Vibhavadi Rangsit Rd., Airport Sub District,
Don Mueang District, Bangkok 10210

AirAsia office – Bang Sue, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Prachachuen
829 Pracharat Sai 2 Rd.
Bang Sue

Working hours: 1000 – 2030 (GMT+7)

Phone:: 062-5109208

AirAsia office – Chatuchak, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Lad Prao
Tesco Lotus Lad Prao, 2nd Floor
1190, Phahonyothin Rd., Jompol,
Chatuchak, Bangkok, 10900

Working hours: 1000 – 2030 (GMT+7)

Phone:: 062-5104681

AirAsia office – Sukhumvit, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Sukhumvit 50
Tesco Lotus Sukhumvit 50, 1st Floor, 1710, Sukhumvit Rd., Klong Toey,
Bangkok 10110

Working hours:1000 – 2030 (GMT+7)

Phone:: 065-4022580

AirAsia office – Nakorn, Bangkok, Thailand

Address: Bangkok, 127 Tanow Road
127 Tanow Road, BovornivetPhra Nakorn, BKK 10200

Working hours: 1000 – 2030 (GMT+7)

AirAsia office – Khet Phra Nakhon, Bangkok, Thailand

Address: Bangkok, Khaosan Road
127 Tanao Rd, Khwaeng Wat Bowon
Niwet, Khet Phra Nakhon, Bangkok
Phone: 02-6294114

Email: NA

Working hours: 10.00 – 20.30 (GMT +7) (Daily)

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone: (603) 8660 4680
Fax: (603) 8775 1796
Email: [email protected]

Operational Hours: Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check schedule here: schedule

Check flight status here: status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support

Check the above link to know the AirAsia Airline customer care phone number, email etc

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board,, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

#5 Best rated airlines for assisting Disabled Passenger throughout the journey

Traveling can be a challenging  experience for passengers with disabilities, but many airlines strive to make their journey comfortable . In this article, we present the top 5 airlines that have earned exceptional ratings for their dedication to assisting disabled passengers throughout their journey.

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22 thoughts on “AirAsia (Airline) Bangkok, Thailand Sales Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • david schmitt

    hi Does air asia have a ticket counter at Suvarnabhumi where I can purchase a ticket with baht to fly from don mueang to Krabi? thanks

    • Terence Redding

      I made a booking last December for a return flight from Chiang Mai to Gold Coast Australia.
      My booking # XVD6MG. At the Air Asia desk at C/Mai airport they could not find my booking reference.
      I can only presume my flights have been cancelled due to the C/virus but have had no contact from Air Asia.
      Will I be getting a refund or future credit?

      • Karl- Heinz Ruthe

        good morning and hello from Germany,

        concerning 3 bookings with AirAsia, booking ref. V9VKPE, Z7ZHPA, L4UMUD.
        What happened to those bookings if I am not allowed to travel / enter Thailand and the Philippines
        as a tourist by that time?
        I would like to convert the amount paid for my booking into a Credit Account!!
        BIG Member ID 1990 1325 80
        AVA, the cute little AirAsia ghost is not able to handle that problem.

        Karl- Heinz Ruthe

  • Laura Talavera

    It has been impossible for me to find a working phone number to contact somebody for assistance. I also tried to live chat which said “please wait while we connect you to an agent” but no agent ever came! Very frustrating.

  • Kornranat Kojorntrakul

    Dear Sir and Madam,
    I am Tukta from Our Villas company in Phuket Thailand. We are interested in your Travel magazine.
    If we would like to add our company promotion or property detail with your magazine.
    Could you please advise who should i contact to discuss?

    I am looking forward to hear from you soon.
    With kind regards,

  • Garry Perrett

    I would like to bring my flight forward to 12/02/2020. My current flight number is AK844 to KL. Then on to Avolon Melbourne on 19 February 2020. Is this possible please.

  • Pardis Abazari

    Booking NO: IVD9TC *** COVID-19 / CORONA VIRUS***

    Dear AirAsia Team,

    Thanks a lot for your kind cooperation and support,

    Regarding to Corona Virus problem and nationality & citizenship of clients( Iran) of booking and also which all flights already canceled from Iran to KUL & SIN, we are please to ask you to help and cancel this PNR free of charge,

    I’m waiting for your soonest reply,

    Best Regards,

  • R. RASSON n° 9930030715

    Sir, I send several e-mails on customer / client support and helpdesk support but I don’t have response efficiently. Your automatic system contact with “allstar” by AVA is overbooked and AVA is a robot, cannot response at my questions over my flight cancelled by Air Asia caused (i suppose) by Covid19 crisis. Impossible also to have phone contact with call centers Bangkok (I am in Thailand), no “human” contact… Only contact with a “robot chat” and ask me every time time same : name, e-mail, booking number … and after … NOTHING, NOTHING and NOTHING !!!! I try to have a contact from 26 march, every day, several times , morning, afternoon and evening and never have a contact with a man or lady after waiting during more than 1hour to 2hours and half !!! after the connection is offline by Air Asia “service”….

  • Joseph

    I have tried and tried to get a refund online and have had difficulties each time. The website sends me into an endless loop and any phone contact places me on hold for an indefinate amount of time. I would like to arrange for a refund for my cancelled flight #FD3074, ref number XVNKFV, thank you, Joseph Perrone

  • Ravi Prasad Pradhan

    no call center # for Thailand. No contact # of any Thai offices
    Chat Bot is totally useless to deal with flights cancelled by airlines. Cannot get refund.
    FOrced to go to Don Mueng to get refund processed, and says it takes 60 days.

  • Peter Johnson

    Big Member ID
    Available Credits valid until 20 jul. 23
    10,828.55 THB
    Booking number : M5YN3A
    I cannot purchase flights with credit account option
    I receive a cancel message

    Can this issue be fixed as i want to book flights

  • Donna Marie Hurst

    I received an email from your office on 4 May asking about the status of case 102575378, established last month.



    Dear Guest,
    We are contacting you again to follow up on your case number 102575378. From our record it is shown as pending and we wanted to know if the issue was completely resolved to your expectation. If you still need further assistance please respond to this email within 5 days, or we will close this case for now.
    We look forward to assisting you and if you need a follow up on this case you may do so by raising a new request by clicking here as we will close this case number for now. Alternatively you may chat with AVA here or contact us via WhatsApp at 601135165078.
    Thank you for your continuous support and have a great day ahead!

  • soma sundram govender

    To whom it may concern

    I have tried to cancel my flight through the appropriate channels. I sent a message but there was no confirmation to say that my flight has been cancelled. I tried to do it through the whatsapp chat and it could not verify my booking number and order number. My flight leaves on the 12th of May 2022, so it is urgent that you cancel my flight before it leaves because I have purchased a cancellation guarantee package from ‘My Trip’ but I will only get my flight voucher if I cancel my flight first with Air Asia.

    My flight details are as follows:
    Booking number: HYLTRR
    Order number: LKZ09Y
    My name: Soma Sundram Govender
    My phone number: +27670792816

    My flight is from Bangkok to Malaysia on the 12 of May

    warm regards

  • Roji

    Booking No: S9GY8H
    I have issues with WEB check-in but no call center no responses for Thailand.
    Your automatic system AVA is useless…..
    No one responsible.
    Is this the service customer get after paying ???

  • Thet Myat Noe

    I booked a flight ticket using my credit amount. Now I would like to reschedule my return flight and it seems like I can’t use from the credit amount for flight change fees. How can I do this?

  • Brian Fantana

    Worthless airline. Horrible customer service. They completely screwed up my meals and now I’m stuck in the Bangkok airport overnight and there’s no food available until after my next flight departs. Due to their incompetence, I won’t have any sustenance for over 12 hours. The employees at the counter so graciously offered to refund my meals… a whopping total of 300 THB. I don’t want my money back, I want some goddamn food. But of course, no matter how many people leave these worthless jackoffs negative reviews, nothing will happen to them. They’ll keep flying and making millions of dollars and continue to **** people over again and again.

  • Ian Matthews

    I booked a flight from Bangkok Don Mueang to Chumphon Booking no. ZIT8GF for Nov 1st, the Air Aisa app told me the payment did not go through and i must re book which i did Booking no P1FWRF then i recieved an email confirming two flights and two payments.
    I need a refund or a flight credit for one of these bookings, your staff at Chumphon airport do not seem to understand the problem.

  • Lee Wanke

    I’m trying to book a flight from Bangkok to Nakhon Phanom and I cannot get the website to work. I have tried many times and keep getting an error message. I have also tried AVA without any success. I want to speak with a live agent to assist me, but I cannot find a phone number. Can you help me? I must have communications in English, because I don’t speak Thai.

  • Paul Mazor

    I was a warded a refund in a form of a travel voucher which i can’t use as AirAsia dosn’t fly to Melbourne
    any longer, I have some questions to ask, who can I talk to please.
    Paul Mazor