AirAsia (Airline) Sales Office in Bangkok, Thailand 12

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia office – Suvarnabhumi International Airport, Bangkok, Thailand

Address: Samutprakarn, Suvarnabhumi International Airport, 6th Floor, Room No.TW6-037, No.999, Moo 1, Bangplee, Samutprakarn 10540

AirAsia office – Mueang International Airport, Bangkok, Thailand

Address: Don Mueang International Airport
Room No. 3307, 3rd Floor, Terminal 1.
222 Vibhavadi Rangsit Rd., Airport Sub District,
Don Mueang District, Bangkok 10210

AirAsia office – Bang Sue, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Prachachuen
829 Pracharat Sai 2 Rd.
Bang Sue
Working hours: 1000 – 2030 (GMT+7)
Phone:: 062-5109208

AirAsia office – Chatuchak, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Lad Prao
Tesco Lotus Lad Prao, 2nd Floor
1190, Phahonyothin Rd., Jompol,
Chatuchak, Bangkok, 10900
Working hours: 1000 – 2030 (GMT+7)
Phone:: 062-5104681

AirAsia office – Sukhumvit, Bangkok, Thailand

Address: Bangkok, Tesco Lotus Sukhumvit 50
Tesco Lotus Sukhumvit 50, 1st Floor, 1710, Sukhumvit Rd., Klong Toey,
Bangkok 10110
Working hours:1000 – 2030 (GMT+7)
Phone:: 065-4022580

AirAsia office – Nakorn, Bangkok, Thailand

Address: Bangkok, 127 Tanow Road
127 Tanow Road, BovornivetPhra Nakorn, BKK 10200
Working hours: 1000 – 2030 (GMT+7)

AirAsia office – Khet Phra Nakhon, Bangkok, Thailand

Address: Bangkok, Khaosan Road
127 Tanao Rd, Khwaeng Wat Bowon
Niwet, Khet Phra Nakhon, Bangkok
Phone: 02-6294114

Email: NA

Working hours: 10.00 – 20.30 (GMT +7) (Daily)

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone:: (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Near-by Airports:

Near-by cities:

Attractions in Thailand:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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12 thoughts on “AirAsia (Airline) Sales Office in Bangkok, Thailand

  • david schmitt

    hi Does air asia have a ticket counter at Suvarnabhumi where I can purchase a ticket with baht to fly from don mueang to Krabi? thanks

    • Terence Redding

      I made a booking last December for a return flight from Chiang Mai to Gold Coast Australia.
      My booking # XVD6MG. At the Air Asia desk at C/Mai airport they could not find my booking reference.
      I can only presume my flights have been cancelled due to the C/virus but have had no contact from Air Asia.
      Will I be getting a refund or future credit?

      • Karl- Heinz Ruthe

        good morning and hello from Germany,

        concerning 3 bookings with AirAsia, booking ref. V9VKPE, Z7ZHPA, L4UMUD.
        What happened to those bookings if I am not allowed to travel / enter Thailand and the Philippines
        as a tourist by that time?
        I would like to convert the amount paid for my booking into a Credit Account!!
        BIG Member ID 1990 1325 80
        AVA, the cute little AirAsia ghost is not able to handle that problem.

        Karl- Heinz Ruthe

  • Laura Talavera

    It has been impossible for me to find a working phone number to contact somebody for assistance. I also tried to live chat which said “please wait while we connect you to an agent” but no agent ever came! Very frustrating.

  • Kornranat Kojorntrakul

    Dear Sir and Madam,
    I am Tukta from Our Villas company in Phuket Thailand. We are interested in your Travel magazine.
    If we would like to add our company promotion or property detail with your magazine.
    Could you please advise who should i contact to discuss?

    I am looking forward to hear from you soon.
    With kind regards,

  • Garry Perrett

    I would like to bring my flight forward to 12/02/2020. My current flight number is AK844 to KL. Then on to Avolon Melbourne on 19 February 2020. Is this possible please.

  • Pardis Abazari

    Booking NO: IVD9TC *** COVID-19 / CORONA VIRUS***

    Dear AirAsia Team,

    Thanks a lot for your kind cooperation and support,

    Regarding to Corona Virus problem and nationality & citizenship of clients( Iran) of booking and also which all flights already canceled from Iran to KUL & SIN, we are please to ask you to help and cancel this PNR free of charge,

    I’m waiting for your soonest reply,

    Best Regards,

  • R. RASSON n° 9930030715

    Sir, I send several e-mails on customer / client support and helpdesk support but I don’t have response efficiently. Your automatic system contact with “allstar” by AVA is overbooked and AVA is a robot, cannot response at my questions over my flight cancelled by Air Asia caused (i suppose) by Covid19 crisis. Impossible also to have phone contact with call centers Bangkok (I am in Thailand), no “human” contact… Only contact with a “robot chat” and ask me every time time same : name, e-mail, booking number … and after … NOTHING, NOTHING and NOTHING !!!! I try to have a contact from 26 march, every day, several times , morning, afternoon and evening and never have a contact with a man or lady after waiting during more than 1hour to 2hours and half !!! after the connection is offline by Air Asia “service”….

  • Joseph

    I have tried and tried to get a refund online and have had difficulties each time. The website sends me into an endless loop and any phone contact places me on hold for an indefinate amount of time. I would like to arrange for a refund for my cancelled flight #FD3074, ref number XVNKFV, thank you, Joseph Perrone

  • Ravi Prasad Pradhan

    no call center # for Thailand. No contact # of any Thai offices
    Chat Bot is totally useless to deal with flights cancelled by airlines. Cannot get refund.
    FOrced to go to Don Mueng to get refund processed, and says it takes 60 days.

  • Peter Johnson

    Big Member ID
    Available Credits valid until 20 jul. 23
    10,828.55 THB
    Booking number : M5YN3A
    I cannot purchase flights with credit account option
    I receive a cancel message

    Can this issue be fixed as i want to book flights

  • soma sundram govender

    To whom it may concern

    I have tried to cancel my flight through the appropriate channels. I sent a message but there was no confirmation to say that my flight has been cancelled. I tried to do it through the whatsapp chat and it could not verify my booking number and order number. My flight leaves on the 12th of May 2022, so it is urgent that you cancel my flight before it leaves because I have purchased a cancellation guarantee package from ‘My Trip’ but I will only get my flight voucher if I cancel my flight first with Air Asia.

    My flight details are as follows:
    Booking number: HYLTRR
    Order number: LKZ09Y
    My name: Soma Sundram Govender
    My phone number: +27670792816

    My flight is from Bangkok to Malaysia on the 12 of May

    warm regards