AirAsia (Airline) Sales Office in Johor Bahru, Malaysia 20

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia – Johor Bahru, Malaysia Address:

 Johor, Muar
No.26 Jalan Bakri,
84000 Muar, Johor.

Working hours
0900 – 1900 (GMT+8) (Daily)

AirAsia – Senai International Airport, Johor, Malaysia Address:

Johor, Senai International Airport
S07 Aeromall,
Senai International Airport,
81250 Senai, Johor.

Working hours
0700 – 2200 (GMT+8) (Daily)

AirAsia – Galeria Kota Raya, Johor, Malaysia Address:

Johor, Galeria Kota Raya
L3-P1 Jalan Trus,
80000 Johor Bahru,

Working hours
0800 – 1900 (GMT+8) (Daily)


AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Near-by Airports:

Near-by cities:

Attractions in Malaysia:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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20 thoughts on “AirAsia (Airline) Sales Office in Johor Bahru, Malaysia

  • lim cheng siong

    hi Air Asia, my name is Lim cheng siong yesterday i buy ticket for April 18 go kuncing, but the name i write wrongly already, so May i know how to do next step for change the Air ticket name?

    • Lew Yee Soong

      hi Air Asia, my name is Lew Yee Soong yesterday i buy ticket of Feb 13 fr SGN to JHB, but wrong to buy two times, so May i know how to do refund?


    I am booked on AK 5741 from Tawau to KLIA on 20.4.2018 Departing 8.40 pm.
    I am trying to change (on-line under manage my booking) my flight to 7.10 pm on the same day but consistently get an error message and to try again. What can I do to change my flight to an earlier flight?
    Thank you.

  • Rohan Chowdhary

    Its the worst air asia service , our items was mis placed in Penang and instead of sending to JB they sent somewhere else and its nto yet found.

    its a fragile item and we have an event n haven’t received it yet and the number they gave they only use for outgoing never takes any calls.

    this is old habit of airasia which will never improve.

  • Junnie Wong

    I have already booked air ticket from Johor Bahru to Penang on 02/03/19 but I was accidentally using my nickname instead of full name in my booking. So may I know how can I amend the nickname to full name on my booking confirmation?


    Tetuan Air Asia

    Saya penumpang Air Asia AK6455 dari Langkawi-Johor Bahru (1530) pada 1 Februari 2019, dukacita dimaklumkan setelah sampai di rumah saya dapati luggage saya mengalami kerosakan di bahagian badan dan roda. Dalam flight yang sama saya mendapat maklum bahawa terdapat lagi 3 penumpang lain yang mengalami kerosakan luggage. Pesawat kami agak lewat tiba di Langkawi pada tarikh tersebut dan dalam keadaan tergesa-gesa crew membuat clerance dan masukkan luggage kami untuk meneruskan penerbangan balik ke Johor Bahru.

    Saya mohon nasihat pihak Air Asia untuk mendapatkan hak kami sebagai penumpang yang kerap menggunakan perkhidmatan syarikat tuan. Dan ini kejadian pertama yang menimpa kepaa saya.

    Atas keprihatinan pihak Air Asia dalam menangani masalah saya amatlah dihargai dan diucapkan ribuan terima kasih.

  • Adeline Ngieng

    Dear Sir, Good morning.,

    I need immediate assistance – ” if a Death Certificate is sufficient to support in bring back the “bone ash” from JB to Miri, Sarawak. the flight back to Miri is this afternoon 5PM.


  • rafidah ariff

    Unable to contact air asia johor bahru
    pls reply
    I did not receive ay booking no and itinerary by email

    Payment made thru Cimb Card
    Approval no T98057

  • joyce theresa aeruthayan

    I booked a flight to Penang. Ex Johor Bahru on 21 sept 2019. Paid MYR174.96. Successful. Meantime was told an email will be sent…..unfortunately nothing. My flight JB-Pg on 02nd Nov 2019. Please advice Thank you


  • Yii Li Li

    Hi, i had do the duplicate bookings for the same date same flight because of my network problem. For payment, i only did one time. May i know how can i cancel the 1st time booking (which payment not yet made)? The 2nd booking payment already made, so i will only want to remain this booking.

  • Muhammad adam juadik majiun

    Hi Air Asia,
    Saya nk tanya jika nak tukar tarikh flight adakah payment previously yg saya bayar itu burn atau mcmana ?

    Flight yg dah booked 13.8.2020 return.
    Dan nk tukar flight ke september 2020.

    Anyone can reply pls.?

    Need reply asap


    I have return flight JHB>KUL 17/02/2022 2010hr and KUL>JHB 22/02/2022 1240hr. I understand sector KUL>JHB has been canceled. Can we request a refund for that particular sector only whilst JHB>KUL is still on? My Booking No: W9PUVX


    Assalamualaikum.I request the latest Air Asia centre phone number. All the numbers I contacted were not in service.