AirAsia (Airline) Sales Office in Kuala Lumpur, Malaysia Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 13

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia – Kuala Lumpur International Airport, Selangor, Malaysia Address:

Address: KLIA Level 5, Departure Hall
Main Terminal Building
Kuala Lumpur International Airport (KLIA)
64000 Sepang, Selangor

Working hours
 0800 – 2000(GMT+8) (Daily)

AirAsia – Kuala Lumpur International Airport 2, Selangor, Malaysia Address:

Address: KLIA2
Level 3, Departure Hall
Main Terminal Building
Kuala Lumpur International Airport 2 (KLIA2)
64000 Sepang, Selangor

Working hours
 24 hours (Daily)

AirAsia – Mydin Hypermarket, USJ 1, Selangor, Malaysia Address:

Lot No.G–35, Mydin Hypermarket,
Persiaran Subang Permai, USJ 1,
47500 Subang Jaya, Selangor.

Working hours
1000 – 2200 (GMT+8) (Daily)

AirAsia – Plaza Metro Kajang, Selangor, Malaysia Address:

Lot S141, 2nd Floor,
Plaza Metro Kajang Section 7,
Jalan Tun Abdul Aziz,
43000 Kajang, Selangor.

Working hours
1000 – 2100 (GMT+8) (Daily)

AirAsia – Terminal SkyPark, Selangor, Malaysia Address:

G2, Terminal SkyPark,
Lapangan Sultan Abdul Aziz Shah,
47200 Subang, Selangor.

Working hours
0900 – 2000 (GMT+8) (Mon–Fri)
0900 – 1900 (GMT+8) (Sat, Sun & PH)

AirAsia Official website:

Customer service airasia 24 jam malaysia

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support

Check the above link to know the AirAsia Airline customer care phone number, email etc

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


Is yellow vaccination (ICVP) required to enter Malaysia?

It is safe to keep the proof of yellow vaccination certificate. Check here where is the clinic available and requirements in Malaysia?

How to Apply and Obtain Visa to Malaysia? Procedures, Types of visa, Documents required

How to book a flight, Hotel using AirAsia SNAP?

By using SNAP Package, you can book a flight, hotel room.

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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13 thoughts on “AirAsia (Airline) Sales Office in Kuala Lumpur, Malaysia Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Francisca John


    I am flying from Gold Coast to Kuala Lumpur on 24th November.

    How do I check in an oversized baggage. What should I do as I have been trying many times to contact by phone and cannot get through.
    I need to check in this as an oversized item and what will be the extra charges. How do I do it.

  • Ummi

    I made refund application for 2 flights to Korea. below are the booking numbers
    1) RR48TL was made on 24.02.2020
    2) V63EQA was made on 06.03.2020.

    However, the 2nd booking already got the refund and 1st booking still pending progress. It has been 1month 7 days from the day I made the refund process. And all your support people can reply is still in progress. It supposed to be credited into my bank account within 30days. But I havent received any refund yet.
    Why is it 2nd booking already received which made before the 1st booking?
    Please update me the status and payment in 1 week.

    Thank You!

  • Joe

    My wife air ticket has being cancel,cannot refund and only can postpone,but need to pay large amount.It’s not her fault that the flight being cancel.It’s because of the lockdown.I really don’t like Airasia anymore while other airline can refund without any question. Her booking number is D5M7HN,6th of May 2020 to Bangkok.If hope that Airasia can solve her problem.She did email to Airasia,but the answer has not being clarify.When call hotline 03-86604680 many,many time,but no answering call.

  • Ruth Jilani

    air aisa is the worst airline in the world there is not contact and personal complain option for cancleled flights due to corona virus for refund
    only a robot that excludes any explaination. I will never fly air asia ever it is better to have a airline that is transparent and pay a bit more.


    Dear Sir,
    I’ve purchased the AA Unlimited pass on 13th June for myself with my login (my email & BIG Member). And noted that I cant purchase another one for my wife. Hence I tried to login with my other email and tried registered my wife. Somehow it wasn’t successful.
    Somehow my unlimited seem to be clashing I cant make any booking. My Unlimited pass is link to her.
    And Yesterday, I register my wife for the BIG Member and get her the AA Unlimited pass. And after many attempts managed to booked her flight. But I still can’t book mine, remains linked with her….. why??
    As of now, I’ve lose many choice booking to Kuching!! And I’ve tried many many many times to contact AA, but unsuccessful. Horrific experience!!

  • Mrs Kannan

    My next letter will be a long one to the Newspapers
    Problem : 19 Jan 2022 – Purchased a return ticket to Jakarta online for my maid for the 20 April 2022. On 18/2/22 I received a text to inform me that the confirmed 20 April flight is cancelled. I have been searching for a tel no. to fix a new date for the flight, but None available. Even the no. on the Sales website is not in service. Please, help me solve this! I am a senior citizen, tried communicating with your AVA as instructed, but NOT GETTING ACROSS

  • Wbaidha amin

    I want to buy a one way ticket for Kuala Lumpur to Dhaka shahjalal international airport, Bangladesh for date 03/06/2022, how much?

  • Howard Huxter

    I ordered extra cabin baggage but made a mistake because I have scissors and a pen knife and I assume they are not allowed so can I change that yo checked baggage. My booking number is L4ELSZ

  • Bill Porter

    Trying to add a child to a flight to Sydney. Ava says to visit my local sales office, of which there is none in New Zealand.
    They have many numbers listed on their websites, none of which work. What am I supposed to do?