AirAsia (Airline) Sales Office in Kuching, Malaysia 7

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia – Kuching International Airport, Sarawak, Malaysia Address:

 Sarawak, Kuching International Airport
Lot L1L C15, Ground Floor, Arrival Level,
93250, Kuching International Airport,

Working hours
0700 – 2100 (GMT+8) (Daily)

AirAsia – Sarawak Plaza, Sarawak, Malaysia Address:

Sarawak, Sarawak Plaza
Unit RUG10 & RUG11,
Ground Floor, Sarawak Plaza,
Jalan Tuanku Abdul Rahman,
93100, Kuching, Sarawak.

Working hours
0930 – 1830 (GMT+8) (Daily)

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Near-by Airports:

Near-by cities:

Attractions in Malaysia:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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7 thoughts on “AirAsia (Airline) Sales Office in Kuching, Malaysia


    good day,

    Hi, Regarding my ticket on 3th november 2018 flight kuching to penang suddenly change the time of depart 5.45 pm. The booking number is GPLW3G .I could like to change the day to 2th November 2018 night ticket.Let me know it that possible. Thank you

  • Gorden Ming

    What documents that I need to prepared to fly from Kuching to Miri. Now i’m still under 14 days quarantine at hotel. Will discharge from hotel on the 21st april 2021. But my flight to miri is on the 22nd april at night time.

  • Sabtuyah Binti Adeng

    I was double charge for the same flight and same reference for my flight from Langkawi to Kuala Lumpur for reference No. C8R63E. I have submitted my complaint to Air Asia Support and my case Number is 100163527.

    I need to know how fast will they refund me and whether they are going to pay me with cash transfer to my savings account or via credit point. I hope it will be cash payment.

  • Tiong King Yien

    Please send my itinerary for booking No. Y7GMVQ as i didn’t received the email confirmation and i tried to retrieve it from My Booking page also cannot and the page error popped out.
    Please find below my booking details:
    Travellers :
    1) Ms. Tiong King Yien
    2) Mr. Tang Shyong Shin
    AK6461 – 03 May 2022 Sibu – Kuching 1750-1830

  • Monica Spalding

    My husband and I will leave Kuching to Phuket via KL on 25th April. Airasia cancelled Kuching to KL sector and booked us on another flight. This flight is late for our KL to Phuket flight.
    We went to Kuching International airport Airasia counter, they sent us to Sarawak Plaza office. We arrived at Sarawak Plaza Airasia office. This office has been closed for long time. The office is empty and permanently closed according to security officer. We took a photo of that office – no desk etc in there