AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.
AirAsia – Penang International Airport, Malaysia Address:
Address: Pulau Pinang, Penang International Airport
Lot No.: L3LS01, Level 3, Mezzanine,
Penang International Airport,
11900 Bayan Lepas, Penang.
Working hours: 0530 – 2200 (GMT+8) (Daily)
AirAsia – Sungai Dua, Pulau Pinang, Malaysia Address:
Lot No 09 , Tesco Extra Sg Dua
675 , Jalan Sungai Dua , Taman
Pekaka
11700 Gelugor , Pulau Pinang
Working hours:1000 – 2200 (GMT+8) (Daily)
AirAsia – Kim Mansion, Pulau Pinang, Malaysia Address:
332, Ground Floor Kim Mansion,
Lebuh Chulia 10200 Pulau Pinang.
Working hours 0900 – 1830 (GMT+8) (Mon–Fri)
0900 – 1630 (GMT+8) (Sat)
Closed (Sun & PH)
AirAsia – Sunway Business Park, Pulau Pinang, Malaysia Address:
A–G–7, Jalan Todak 4, Sunway
Business Park,
Pusat Bandar, Seberang Jaya,
13700 Perai, Pulau Pinang.
Working hours: 0900 – 1830 (GMT+8) (Mon–Fri)
0900 – 1630 (GMT+8) (1st & 3rd Sat of the month)
Closed on 2nd & 4th Saturday, Sunday & PH
AirAsia Official website: http://www.airasia.com
Air Asia Call Center numbers
Check the above link for call centre numbers
Authorised travel agent
Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : clientsupport@airasia.com
Operational Hours
Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)
AirAsia Online Check-in: www.porter.com/in/gb/online check-in
Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X
Check AirAsia schedule here: www.porter.com/in/gb/flight schedule
Check AirAsia flight status here: www.porter.com/in/gb/flight status
Airasia customer service penang
AirAsia Malaysia Customer service phone number: 080 4666 2222, 080-67662222
AirAsia National Call Centre number: 603 7809 6888
How to check AirAsia Flight arrivals and departures?
Check AirAsia flight status (Arrival / Departure) through www.porter.com/in/gb/flight status
How to Web Check-in in AirAsia Airline?
Procedure to do web check-in or online check-in in AirAsia Airline
- Visit https://www.airasia.co.in/checkin-home
- Select ‘Online check-in’ section.
- Enter the Booking Reference (PNR) and the last name.
- Click ‘Get itinerary’.
AirAsia Airline Customer Care Support
Check the above link to know the AirAsia Airline customer care phone number, email etc
Air Asia Super App
What is the airasia Super App?
The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.
How to use airasia Super App?
How to pay my Airasia ride?
Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.
- Go to Airasia super app.
- Choose a ride icon
- Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
- Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
- You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
- If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.
How to chat with real people on airasia?
- Tap AirAsia Mobile App
- click on the chat bubble
- And then click on AirAsia Support
- Go to Live Chat.
Download AirAsia Super app on Android (Google play store)
AirAsia Baggage Allowance
View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Airasia Baggage tracing number:
Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616
For other country, please use the below form to fill the details.
Airasia baggage claim form: https://eform.airasia.com/
Airports and terminals of AirAsia
Check the airport and terminals where AirAsia located all over the world.
How to change name / flight date / cancel and get refund AirAsia Airline ticket?
Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.
View List of AirAsia Airline Offices
Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Types of Planes / Air craft available with AirAsia
Total fleet: 72
Airbus A320
- Airbus A320-200
- Airbus A320neo
Boeing 737
- Boeing 737-300
Boeing 747
- Boeing 747-200
McDonnell Douglas MD-11
- McDonnell Douglas MD-11
Queries handled by AirAsia Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme
Is there any problem / complaint with reaching the AirAsia Penang, Malaysia Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the AirAsia Penang, Malaysia: (click on the stars below)
I made two online booking as below :-
1) Booking number : JDDKTL – Penang to JB on 6 Jan 2018 Depart and Return 9 January 2018
2) Booking number : LPE8JE – Penang to Kucing on 24 Jan 2018 Depart and Return 27 Jan 2018
Last month I received Flight Recovery Options for the abovementioned two bookings. My doubt and question is :
I ACCEPT YOUR NEW FLIGHTS SCHEDULE FOR ABOVE TWO BOOKINGS, DO I HAVE TO INFORM YOU OR AIRASIA WILL SEND ME CONFIRMATION ON THE NEW FLIGHT SCHEDULE?
Please advise.
Please give me Air Asia Penang office contact number for emergengy use.
Thanks and regards.
I booked a flight Penang – Bangkok on May 28. I would like to buy a 2 planes T-Shirt. How can I order it and how much will it cost?
REQUEST
Good day,
I had taken flight nbr AK1720 from Singapore to Penang today 19 October 2018 and also booked return Flight AK1725 (dep 3:25PM arr 5:10pm) from Penang to Singapore for 20 October. However, I am unable to take this return flight due to work. Can I please take a flight on 21 Oct for around 10:00AM. Should there be any extra charges then I can pay online.
My booking Number is: VPD2VP.
APPRECIATE YOUR SOONEST RESPONSE.
Thanks & Best Regards
Vishnu Dutt Saili
+65-96587284
How do l make sure that there is enough seats, when i want to change date for my group that l bought at 4 different time.
my group comprises: 4 mini group( 19seats)
l want to change date for them all.from 10/3 to 12/3/2019.Please reply promptly.
tq
I have booked flight from Penang to Hanoi from 22/9/2019 to 27/09/2019.
Air Asia sent me an email informing me of the cancellation of route. Ask me to contact their customer support to reroute.
Log in to Air Asia website, and was referred to EVA but she couldn’t assist me. The system took me to another screen and I’m being waiting for hours to connect to their another chat. Can’t they have a proper Customer Service Rep? Please assist.
Booking number: FVF5VF, usoski anita,
hello our flight penang – langkawi from February 2nd was canceled. Can you please book the flight and hotel for us on march 8th, time 14.45, return flight on march 11th, time 16.35? please confirm. Thank you very much and greetings.
I already book my hotel in penang on 6/11/2021 this saturday. But when i call the hotel, they cannot received any email confirmation from air asia. Please advise me..what can I do next? I already paid the hotel room.
I had booked a flight from Singapore to Penang with: Dep Tue 11 Jan 2022 at 13:45 with flight number AK1722.
I had received a booking confirmation with booking No.: C8PYYH
I had paid for the flight MYR 450.34 with Master Card.
This flight was was cancelled by YOU
YOU allowed to change the flight before 30 Nov. 2021
I have tried so often before wasting many hours, and AVA is hopeless
Cannot even reach AirAsia through phone
I request you to contact me urgently, before Ihave to report this case
Hoping for your early reply
Booking No : C6J8MN referred. Return flight was re-schedule by AIRASIA from 13:25 to 07:05 departing from BKI on 22 Jan 2022. I don’t have public transport to leave my house to airport as early as 4am. Could you please help. Urgent!
We would like to know the flight schedule from Penang to Medan on 30th April and return 7th May is still okay or cancel. Have receive a friends that their flight has been cancel and move to June.
Request for cancellation & refund the entire amount for the Booking No. WZG4XY Kolkata to Bangkok which was booked by mistake, this happened when I was booking for Bangkok to Singapore for the same four persons. However, the boking for Kolkata to Bangkok already made vide Booking number V9WFTK for the same four persons. Subsequently i also booked for Bangkok to Singapore vide Booking number JBEDSR. So based on the above, may I request you to kindly allow to cancel and refund the full amount.
It is also to note that we are 39 people visiting south east Asia booked all flights in Ariasia only by me from my AirAsia ID subhajit.lib@gmail.com, +99954033145.
Hope you would be kind enough to consider the above request of cancellaiton and refund for the booking number WZG4XY Kolkata to Bangkok
Regards,
Dr. Subhajit Choudhury
I have been trying to checkin but unable to do so. Have tried to contact Airasia but also cannot.
I SIMPLY WANT TO CANCEL FLIGHTS MY FAMILY AND I BOOKED AS OUR CIRCUMSTANCES HAVE CHANGED. I HAVE BEEN TRYING TO CANCEL FOR THREE DAYS. I DO NOT MIND GETTING SOME CREDIT INSTEAD OF A REFUND AS I KNOW I WILL USE THEM IN THE NEAR FUTURE HOWEVER, AIRASIA DOES NOT SEEM TO HAVE THAT SIMPLE OPTION. THEY MAKE IT ALL COMPLICATED.
I AM GIVEN MANY OPTIONS AND NONE OF THEM DIRECTS ME TO SIMPLY CANCEL THE FLIGHTS. I FIND THIS INEFFICIENT.
I CANNOT EVEN FIND A CORRECT NUMBER OR EMAIL ADDRESS TO SPEAK TO CUSTOMER SERVICE.
THIS IS SIMPLE BUT WHY IS IT MADE TO SEEM SO DIFFICULT?
THANKS.
booking:E9BR7E
I want to cancel flights, H3U45J, Nov 16 to 19,Penang to Sg, book via http://www.expedia.com, both hotel and return flights, hv been chatting with the AVA online since 6.30am this morning but can’t help, advised to sign up at Airasia Big account but can’t get through, do I hv to wait AFTER the flight schedule date and time, then only I can get the refund? Pls call me 60124388943 to clarify, very stress and disappointed dealing with the auto reply customer service petsonnel
Dear Team.,
Very much to regret., please be informed that for booking number A1I3VS-03 , I was CHARGED extra of RM1,254.00 at the counter due to my extra luggage booking was not reflected on your system.
1. Booking was done with extra luggage added 25KG. – Amount PAID – RM613.70
2. Additional extra luggage to place after 2 days – 30KG – Amount PAID – RM133.52
Attached herewith all the proof and receipt of my booking under GUEST NAME :- NORMAH ABDUL JALIL
I, AZLENA BINTI SAHUL HAMID – H/P : 011 2607 9592 have made the booking on her behalf and pay all the charges for the flight.
My official Email ID in AirAsia :- Azlena azlena1978@gmail.com
MY airasia member ID
9xxxxxxxxxxx5793
I would DEMAND my REFUND and need a explanation on this . RM1,254.00 not a small amount.
Kenapa tidak ada no penerbangan masuk ke emali?