AirAsia (Airline) Sales Office in Penang, Malaysia 10

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia – Penang International Airport, Malaysia Address:

 Pulau Pinang, Penang International Airport
Lot No.: L3LS01, Level 3, Mezzanine,
Penang International Airport,
11900 Bayan Lepas, Penang.

Working hours
 0530 – 2200 (GMT+8) (Daily)

AirAsia – Sungai Dua, Pulau Pinang, Malaysia Address:

Lot No 09 , Tesco Extra Sg Dua
675 , Jalan Sungai Dua , Taman
11700 Gelugor , Pulau Pinang

Working hours
1000 – 2200 (GMT+8) (Daily)

AirAsia – Kim Mansion, Pulau Pinang, Malaysia Address:

332, Ground Floor Kim Mansion,
Lebuh Chulia 10200 Pulau Pinang.

Working hours
0900 – 1830 (GMT+8) (Mon–Fri)
0900 – 1630 (GMT+8) (Sat)
Closed (Sun & PH)

AirAsia – Sunway Business Park, Pulau Pinang, Malaysia Address:

A–G–7, Jalan Todak 4, Sunway
Business Park,
Pusat Bandar, Seberang Jaya,
13700 Perai, Pulau Pinang.

Working hours
0900 – 1830 (GMT+8) (Mon–Fri)
0900 – 1630 (GMT+8) (1st & 3rd Sat of the month)
Closed on 2nd & 4th Saturday, Sunday & PH

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Near-by Airports:

Near-by cities:

Attractions in Malaysia:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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10 thoughts on “AirAsia (Airline) Sales Office in Penang, Malaysia

  • Quah Boon Yong

    I made two online booking as below :-
    1) Booking number : JDDKTL – Penang to JB on 6 Jan 2018 Depart and Return 9 January 2018
    2) Booking number : LPE8JE – Penang to Kucing on 24 Jan 2018 Depart and Return 27 Jan 2018

    Last month I received Flight Recovery Options for the abovementioned two bookings. My doubt and question is :
    Please advise.
    Please give me Air Asia Penang office contact number for emergengy use.
    Thanks and regards.

  • Johann Eliasch

    I booked a flight Penang – Bangkok on May 28. I would like to buy a 2 planes T-Shirt. How can I order it and how much will it cost?

  • Vishnu Dutt Saili

    Good day,

    I had taken flight nbr AK1720 from Singapore to Penang today 19 October 2018 and also booked return Flight AK1725 (dep 3:25PM arr 5:10pm) from Penang to Singapore for 20 October. However, I am unable to take this return flight due to work. Can I please take a flight on 21 Oct for around 10:00AM. Should there be any extra charges then I can pay online.

    My booking Number is: VPD2VP.


    Thanks & Best Regards
    Vishnu Dutt Saili

  • Saw Kaok Chun

    How do l make sure that there is enough seats, when i want to change date for my group that l bought at 4 different time.
    my group comprises: 4 mini group( 19seats)
    l want to change date for them all.from 10/3 to 12/3/2019.Please reply promptly.

  • Yeoh Soo Boon

    I have booked flight from Penang to Hanoi from 22/9/2019 to 27/09/2019.
    Air Asia sent me an email informing me of the cancellation of route. Ask me to contact their customer support to reroute.
    Log in to Air Asia website, and was referred to EVA but she couldn’t assist me. The system took me to another screen and I’m being waiting for hours to connect to their another chat. Can’t they have a proper Customer Service Rep? Please assist.

  • Usoski Anita

    Booking number: FVF5VF, usoski anita,
    hello our flight penang – langkawi from February 2nd was canceled. Can you please book the flight and hotel for us on march 8th, time 14.45, return flight on march 11th, time 16.35? please confirm. Thank you very much and greetings.


    I already book my hotel in penang on 6/11/2021 this saturday. But when i call the hotel, they cannot received any email confirmation from air asia. Please advise me..what can I do next? I already paid the hotel room.


    I had booked a flight from Singapore to Penang with: Dep Tue 11 Jan 2022 at 13:45 with flight number AK1722.
    I had received a booking confirmation with booking No.: C8PYYH
    I had paid for the flight MYR 450.34 with Master Card.
    This flight was was cancelled by YOU
    YOU allowed to change the flight before 30 Nov. 2021
    I have tried so often before wasting many hours, and AVA is hopeless
    Cannot even reach AirAsia through phone
    I request you to contact me urgently, before Ihave to report this case
    Hoping for your early reply

  • YC

    Booking No : C6J8MN referred. Return flight was re-schedule by AIRASIA from 13:25 to 07:05 departing from BKI on 22 Jan 2022. I don’t have public transport to leave my house to airport as early as 4am. Could you please help. Urgent!


    We would like to know the flight schedule from Penang to Medan on 30th April and return 7th May is still okay or cancel. Have receive a friends that their flight has been cancel and move to June.