AirAsia (Airline) Sales Office in Singapore 40

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.


AirAsia , Singapore Address:
Singapore, Changi Airport
Terminal 4

Row 4, Departure Level 2,
Singapore Changi Airport Terminal 4

Emergency Contact: +94 77 2366382, +94 77 3116682; Tel: +94 11 2485800

Email: [email protected] / [email protected]

Working hours

AirAsia Official website:

Air Asia Call Center numbers

Check the above link for call centre numbers

Authorised travel agent

Phone : (603) 8660 4680
Fax : (603) 8775 1796
E-mail : [email protected]

Operational Hours

Monday – Friday: 0800 – 2000 hours (GMT +8)
Saturday, Sunday & Public Holiday: 0900-1800 hours (GMT +8)

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

Check AirAsia flight status here: status

AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Airasia Baggage tracing number:

Kuala Lumpur Central Baggage Tracing Office: +603 8778 5495
Bangkok Central Baggage Tracing Office: +662 562 5869
Jakarta Central Baggage Tracing Office: +6221 5591 6126 and +6221 7034 6616

For other country, please use the below form to fill the details.

Airasia baggage claim form:

Airports and terminals of AirAsia

Check the airport and terminals where AirAsia located all over the world.

Near-by Airports:

Near-by cities:

Attractions in Singapore:

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

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40 thoughts on “AirAsia (Airline) Sales Office in Singapore

  • Rubavathy

    Re my meals on flight
    I was trying to contact Air Asia contact to update on my preferred meal , but couldn’t get through.
    My Booking No is PQDQTT
    I need a vegetarian diet: can you provide western vegetarian (first choice ) or indian vegetarian meal ?
    Thank you

  • Devendran Ganesan

    I booked two 2way tickets between SG and Krabi. I completed the whole process but after i gave payment details, my screen shows pending confirmation. I still didnt get confirmation and tickets. Please guide me through this.


    • lim

      bobby lim
      July 26, 2020 at 1:10 pm
      Dear Guest, your AirAsia flight QZ663 (PNR: OV2N5S) from SIN-SRG on 02Aug20 has been cancelled. Please check your email for more info. i was not given option for full refund, sound stupid when I AM THE VICTIM.

      call someone in human call instead of keep messaging.
      my number is 96343269 mr lim

  • Sharon

    I need to change the order of the names on the ticket to match the names on the passports. How do I get in touch with the Airasia rep. There is absolutely NO Singapore contact number given!

  • Erni

    It has been so difficult for me to contact air asia.
    I understand i can do it with chat, or send email but neither ways are very slow and the communication is so not effective.
    However, i have a situation that no one can help me, so anyone can help me?

    1. I accidentaly amended my name in my account, now nobody can help me amend it back
    2. I wanted to use the refund credit, now i cannot use it due to my name is different from the account
    3. I wanted to use my big point as well cannot

    Please help me??????


  • Phoenix Kyaw

    Flight booking ( Round Trip )
    SIN -DPS Bali
    04-05-2019 10:35 – 13:25
    DPS – SIN
    08-05-2019 14:00 – 16:40
    4Adults + 3 Child
    I can’t make a booking for child via your website although i choose 4 adult and 3 child . When i filled up the traveler’s name , its auto change to Infant and can’t select for child DOB.
    How can i make a booking ? pls kindly advise me asap.

  • Tara Tan

    Hi, I have been trying to locate contact number in Singapore to book trip to Bali and Phuket for 15 pax, but couldn’t reach your staff. Please provide me a singapore contact number for me to get hold of someone who can assist in the flight bookings for 15 pax for August travel. Thank you.

  • Nguyen Dang Anh Thu

    My booking was on 17 July 2019, as it was booked two 2way tickets between SG and Jakarta on 5 Sep 2019. I completed the whole process but after i gave payment details. But I still didnt get confirmation and tickets. Please guide me through this.



    My passport has only 1 name and no family name , the app on sky scanner Doesn’t proceed if i never enter my family name . Can i write my name on given name and family name the same and process. Will i have a problem to acknowledge my ticket at check in.

  • Yong

    Booking Number : SRIU4V

    Please change value pack meal for all 4 guests to Non-vegetarian for both flights SIN-BDO and BDO-SIN.
    We couldn’t reach your customer service either by e-mail, chat, etc.

    Kindly confirm our request by return e-mail.

    Thank you.

  • Kamalanathan Vjayan

    I have done my flight booking wrongly and unable to edit . Need urgent assistance pls.

    Suppose to be SG to phuket . But booked Phuket to SG.

    Booking number

  • Sukumaran

    I have a confirmed ticket for 3 persons under one booking number. But now one person has to change his date for departure only. What number should I call in Singapore or where do i go personally at Singapore.

  • Lim Ming Yong


    my booking number R119WP , I would like to change my flight back from KL to Singapore on 19 Jan 2020 at 1300 in KL to Singapore 1400
    tried to change in my booking but cannot , pls help

    Many this Lim Ming Yong

  • Chong Nyuk Jin

    I booked my fight from internet till to date did not receive any confirmation? can you please facilitate this? The payment is made on 28 Jan for Apr travelling from Singapore to Kuching.
    AKAA7LZ2R2601201214 eNETS – Air Asia Berhad.

  • Ummu Hani

    My booking no is T9NJFE
    The flight timing has been rescheduled to a timing which render it too late for our main reason in flyign to Tawau.
    So we have proceeded to opt to cancel the trip for a refund.
    Went on to follow the steps provided and ended up at Chat with AVA and submitting the refund request. This was followed with an email of my case no: 36294633 dated 28/2/20
    As the flight date is near I keep checking my account to see status. For couple of days the status was simply IN PROGRESS
    Today when I open my account I saw 2 more case no(s): 36311993 & 37262590 with CLOSED plus the above case no IN PROGESS status
    What is the meanign of this? Every time I chat with AVA it becomes a case? More importantly, how can I find out the real status of my refund case?

  • Karthi


    Case number 31626526
    Case number 31624492
    Please check the refund Status.. i never get any updates from Airasia.
    Also Please Provide Singapore Air Asia Contact number and Email ID..

  • Eric

    I need to change my flight from singapore to KL, as there is new rule imposed. if i travel to malaysia by flight, i need to serve14days quarantine when i bk. hence i need change my flight to a later date.

  • Farizah Jasin


    I have booked flight to Phuket in Apr 2020 through skycanner. Due to this virus, is there any possibilities that I can cancel my flight & get a full refund or postpone the date if by end of this month, there’s no better new about this virus?
    My booking number reference: M59Y9N
    I hope to hear from you soon.

  • Huang Zhenrong


    I have booked flight to Malaysia (KL) in Apr 2020. Due to this virus, is there any possibilities that I can cancel my flight & get a full refund. I have put a refund request through AVA Chat since 16 March. No news yet.
    Case: 41015122
    My booking number reference: B777VX

    I hope to hear from you soon.

  • Sheila Marie del Rosario

    Please kindly check the status of my refund request for the following Case number :

    40788873 reported 15/03/20 In progress (credit card )
    40984152 reported 16/03/20 New (credit card)

    what was the difference between my 2 flights?

    May I know your Singapore Office address and working hours

  • Brian Davy

    Good Afternoon.
    My flights to Bali from Perth on the 18May, returning on 30 May 2020 have been cancelled by Air Asia due to the Corona Virus. My bookings are QZ535 and Qz534
    I have been conferring with AVA allstar regarding a refund of my airfares to no avail. Have not been able to contact allstar talk.
    In view of my underlying medical conditions, it is unlikely that I will be able to travel in the future. I am 80 years of age and my wife Is 76 years of age.

    I have requested the refund and my cases are 50296217, 46510530, 45068569.46626393.45076555. I have not been advised the result of any of these requests.
    Can you please assist.

    Brian Kenneth DAVY

  • Desmond

    Hi AirAsia, it’s been more than a month since our flight to Bali have been cancelled by you. We have tried reaching you 33 times for a refund or a credit to our account but we have yet to get a single response.


  • bobby lim

    Dear Guest, your AirAsia flight QZ663 (PNR: OV2N5S) from SIN-SRG on 02Aug20 has been cancelled. Please check your email for more info. i was not given option for full refund, sound stupid when I AM THE VICTIM.

    call someone in human call instead of keep messaging.
    my number is 96343269 mr lim

  • Soh kheng boon

    Hi. My flight was cancelled. Try to convert into credit account but unable. Try to call airasia Singapore. No number to call. The number in the website cannot be reached at all. Please assist.

  • kannan


    I would like to know the Air asia Flight service Singapore to Trichy on 21 nov 2021.

    Ticket booking via Limra travels .

    It’s Correct . Pls reply asap.

    I can’t find Air asia web.
    thank you

  • PallaviG

    We have issue regarding our recent booking cancellation. We booked Indonesia domestic flight for travel towards Singapore via airasia website. But due to medical emergency, the passenger could not travel. We have been trying to reach airasia support via all means like chatbot, whatsapp, twitter, facebook for cancellation and refund but no help. The booking from airasia was for Lionair with reference number
    10001618499 and PNR HZXIND. Airasia chatbot cannot recognize the PNR and Lion air support team says this is not booked directly so need to check with airasia.
    Can someone help on this matter? No support direct reach for emergency assistance where chatbot fails, so disappointing

  • Pei Ling

    My flight was cancelled for no reason in less than 24hrs after payment and my request for a refund was denied. I raised a case but was closed without resolving. I don’t see myself traveling via Airasia after this poor experience where there isn’t any aftersales support given. Why would I want a credit back? Kindly assist

  • Freddie Lee

    My cousin bought SIN/KUL/SIN VTL ticket on Air Asia. She is in Malaysia now. With the VTL being scrapped, can she get a refund on the ticket for the KUL/SIN sector for 19 April 2022

  • Lee Pui Lin

    Hi Airasia,

    I booked Airasia tickets on 23Apr22 using Airasia website and it been successfully generate tickets under Reference no: 10002883879.
    I not able to pick a seat for this itinerary.
    can able to advice?

  • Suryakin Bin Jappar

    Dear Sir, 
    Please assist in changing last name. 

    Booking Number: M4PWNW
    Incorrect last name: Vivian Shinozaki
    Correct last name: Shinozaki
    Case Number: 103485403
    I emailed to [email protected] but yet to receive any reply. Your immediate attention much appreciated. Hear from you soon, thank you. 

    Suryakin Bin Jappar