ANA Airlines China – Airport Lost and Found, Delayed, Damaged Baggage


Inquiries for Lost and Found Items and Delayed or Damaged Baggage

The below contacts are with in China

Lost/ Left behind:

Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
Delayed or damaged baggage:

Contact the relevant arrival airport within 7 days of collecting your baggage.

Note: In some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.

When calling from outside China, dial the country code [86] and the number (omit the 0 if the number starts with 0).

City Lost and Found Hours of Operation Delayed or Damaged Baggage Hours of Operation
Beijing 010-6453-2501 09:00-11:30/13:00-17:30 010-6453-2501 09:00-11:30/13:00-17:30
Dalian 0411-8664-1137 08:30-17:00 0411-8664-1137 08:30-17:00
Shenyang 024-3192-9708 08:00-20:00 024-3192-9708 08:00-20:00
Qingdao 0532-8471-2373 08:45-10:30/11:30-17:15 0532-8471-2373 08:45-10:30/11:30-17:15
Shanghai (Pudong) 021-6833-9714 10:00-20:00 021-6833-9714 10:00-20:00
Shanghai (Hongqiao) 021-2235-2532 09:00-17:00 021-2235-2532 09:00-17:00
Hangzhou 0571-8666-5966 09:00-17:00 0571-8666-5966 09:00-17:00
Guangzhou 020-2823-8082/8083 09:30-20:30 020-2823-8082/8083 09:30-20:30
Xiamen 0592-570-6036 05:30-01:00 (English/Chinese only) 0592-570-8371 08:30-23:30
Chengdu 028-8520-7130 10:00-21:00 028-8520-5550 09:00-24:00 (English/Chinese only)

*Calls will be charged.
*The hours of operation are shown in local time.

For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

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