Inquiries for Lost and Found Items and Delayed or Damaged Baggage
The below contacts are with inEurope
Lost/ Left behind:
Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
Delayed or damaged baggage:
Contact the relevant arrival airport within 7 days of collecting your baggage.
Note: In some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.
The country code is shown in brackets. When calling from inside the relevant country, omit the county code.
| City | Lost and Found | Hours of Operation | Delayed or Damaged Baggage |
Hours of Operation |
|---|---|---|---|---|
| London | [44]-(0)20-8745-6606 | 1200-1900 | [44]-(0)344-375-4256 | 08:00-19:30 |
| Paris | [44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
[33]-(0)1-83-80-27-90 | 0600-2400 |
| Munich | [44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
[49]-(0)89-975-72377/78 | 06:00-23:00 |
| Frankfurt | [44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
[49]-(0)69-690-71001 | 08:00-20:00 |
| Dusseldorf | [44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
[44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
| Brussels | [44]-(0)20-8762-8977 | 09:00-18:30 (Weekdays) 10:00-18:30 (Weekends and UK public holidays) |
[32]-(0)2-899-8934 （Delayed） [32]-(0)2-753-7707 （Damaged） |
0900-1700 |
*Calls will be charged.
*The hours of operation are shown in local time.
For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage