ANA Ticket Office in Makati City, PHILIPPINES Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 30

ANA Ticket Office in Makati City, PHILIPPINES Phone number, Address, Email, Working hours, Google map location

About ANA Airline:
ANA airlines
All Nippon Airways (ANA) is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.

ANA Airline Makati City Ticketing Office Address: 15th Floor,Tower 2,RCBC PLAZA,6819 Ayala Ave.,,
Cor Sen Gil Puyat Ave., MAKATI CITY, 1200, PHILIPPINES, Makati City, PHILIPPINES

ANA Corporate Communications Telephone: +81-3-6735-1111

ANA Reservation office telephone contact numbers: 2-553-8000

Working hours: Mon-Fri 8:30-17:30 / Sat 8:30-12:30 / Closed on Sun and Holidays


ANA baggage services telephone contact numbers:

ANA airlines Official Website:

For baggage related inquiries such as Items left behind, Lost baggage, damaged or delayed baggage, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

ANA International Customer Care

If you are calling from the 50 States, Mexico or Brazil

International Reservations inquiries

Working hours: 24 hours, open daily


* Please contact the phone number above for assistance with ANA International Award Tickets, Partner Airline Award Tickets, ANA Mileage Club and ANA International Upgrade Awards.

* For those who cannot dial the toll-free number above, 310-782-3011 (charged) is also available.

ANA Mileage Club Working hours: open daily, 5:00AM ~ 6:00PM (Pacific Time)

* Please note that you may be charged for an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines.

For customers with disabilities: 1-800-262-2230 (Toll-free)
Business Hours: 24 hours, open daily

* For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to 1-800-262-2230.

E-mail: [email protected]

ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

*For details regarding documents required for retroactive registration, please click Retroactive Registration.

ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

Near-by Airports:  Ninoy Aquino International AirportClark International AirportCauayan Airport

Attractions in Makati City: Ayala Museum, Ayala Triangle Gardens, Yuchengco Museum

Near by ANA  office in PHILIPPINES:

List of ANA Offices

Queries handled by ANA Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Lost and Found, ANA mileage club.

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30 thoughts on “ANA Ticket Office in Makati City, PHILIPPINES Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Christian Lowell

    Good afternoon. May I ask the status of my reservation number 62TG6M under Mr. Christian Lowell Castilla? Im trying to look for my itinerary via online unfortunately I couldnt find any. Thank you.

  • Alan Salvador

    We are going to book flights to the US and will be using our company credit card to pay for the on line booking. We would like to request for a hard copy of the official receipt for the payment. Would you be able to issue an official receipt?


    Alan Salvador
    Sr, Facilities and Admin Manager

  • Patrick jonathan go tai

    Hi can you help me i need to request for a correction of the surname i book His flight is on november 7 and i cannot reach your customer srvice hotline due of holidays no office day..pls help me to corect my surname. Thank you very much

  • Lorrraine Lagasca

    May I ask I I will still pay fro the travel tax even I bought the tickets in the U.S? I will depart from NAIA terminal 3 in the Philippine on January 1, 2019. Thanks
    Hope for your immediate response.

  • jhoanna david

    I just noticed our itenerary that my son name has an error his middle name is CARPIO but it was indicate as CARPIIO in his ticket. what can i do about it

  • Alfredo david

    Do you have any recommendations fligth for me and my dog( English bulldog)
    I am here in thailand and I want to travel back to philippines with my dog,please let me know if you have some fligth for me.

  • Eduardo Simbol

    We will be traveling Manila to Chicago transiting in Japan around the third week of Japan. What are the travel requirements and documents needed.

  • Raulito Franco Galgana Jr.

    I’m a dual citizen, with US and Philippine passports. I’m traveling from Manila to Las Vegas on 14 Oct 2021 with ANA Confirmation #73240497 ETicket#0167651942589 I need to know the requirements in departing from Manila, what documents I must have. Will I need any document once I stop over to Japan. Also, how many excess baggage am I allowed and how much it will cost me.

  • James Wesley Anderson II

    Just checking the newly updated information from All Nippon Airways dated November 12, 2021 for Travelers bound to the USA.
    It Only states that a Negative PCR Test 72 hours prior to boarding is required. It does not say which PCR Test.
    All Nippon Airways Corporate site Indicates that a PCR Test by Nasal Swab and a PCR Test by Saliva are acceptable
    I would prefer not to have a stick stuck into nose. If the PCR Saliva is Acceptable that is the way I will chose.

    • Joey Vaughn

      hi just wanted to know if its possible to extend my flight back to Seattle from Philippines.I have insurance there too. How can i changed my flight date? please answer.

  • mrs tan

    our names on the ticket have no space since that was the instruction when we registered for ana membership. may i know we wont have a problem? i also emailed you but no reply, may i know what is a working email?

    • salim serrano, drph, cph, rrt

      just went there yesterday; no problem w/ some prodding;
      the man in the front desk called someone from inside, a woman called april & she was great, beforehand assuring the lacto-ovo vegetarian meal, dealing with a mileage # problem & even instructing to call back so they could consolidate accounts.
      would you be implying after reading this, that it was because i’m a foreigner?
      i hope that wasn’t the case; God bless you all,

  • Maria Josefina Maring

    Our trip today April 16, 2022 from LAX to Manila was cancelled due to engine malfunction. Requesting your good office to refund the Antigen Covid Test performed in LAX as we were told that ANA will refund make a refund.

    Please inform us of the procedure.


    Hi, good morning.

    we have flight booking to Milwaukee, Wisconsin, leaving MNL on May 9, 2022.
    May we know what are the travel requirements.

    Also, is terminal fee to be paid in the airport? How much?

    Hoping your your reply. thank you

  • Maria Flordeliz Afable

    What type of covid test do you require for your flight. Im bound for the US Via San Fo.
    Your prompt reply on this matter is highly appreciated. Thanks

  • Allan Gayo

    My brother Cesar S. Gayo Jr. with airline confirmation # 32WE74, leaving Manila at 02:40 pm on 20th May 2022, just want to verify with regards to COVID 19 requirements, he has a booking for Anti Gen test on 8am-20May 2022. Is this enough or still need to take the RT PCR test?
    Hope to rcvd your earliest reply to this inquiry.

  • Beatriz R. La O'

    It is so difficult to reach ANA Airline Makati City Ticketing Office in the Philippines. For 2 consecutive days, I tried calling their office — and on both days they put me on hold for more than 3 hours. After that, the line of obviously cut off. It is virtually impossible to get a hold of them. I tried also calling your overseas offices but to no avail. I am so frustrated with your service. I hope you do something about it.

  • aida cabel


  • Katrina Uy

    i have been trying to reach your reservations hotline but no one has answered since 9:00 in the morning. Can i have someone call me back please? thank you.

    Katrina Uy
    0917 881 1706

  • marifie

    Hi, I’m having the hardest time getting through to your customer service. I’m usually on hold for an hour then the call gets dropped and disconnected. Is there another way to reach someone?

    Marifie Villar