ANA Ticketing Counter Office in Jakarta, Indonesia 6

About ANA Airline:
ANA airlines
All Nippon Airways (ANA) is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.

ANA Airline Jakarta Ticketing Counter Office Address:
Permata Kuningan building – 6fl
Jl. Kuningan Mulia Kav 9 C Jakarta 12980, Jakarta, Indonesia

ANA Reservation office telephone contact numbers:

Languages: English and Bahasa Indonesia

Calls within Indonesia: 021-5797-4382 (charged, 08:30AM – 5:00PM, not available on weekends or national holidays)

Calls from outside of Indonesia: +62-21-5797-4382. (International call charges will apply)

ANA airlines Official Website:

ANA airlines Online Check-in:

For baggage related inquiries such as Items left behind, Lost baggage, damaged or delayed baggage, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

For Phone inquires:

Toll-free: 001-803-0081-1366 (open daily, 24 hours)*1

If you not connected to the above number, please call  Phone: +81-3-4332-6864* (charged, open daily, 24 hours)*1

* Charges for international call to Japan will apply.

International Reservations inquiries

ANA International Reservation and Customer Service Center

Calls within Japan: 0570-029-333 (Fixed rate within Japan)

Toll number: 03-6741-6685

Operating hours: International (Including Award Tickets) 8:00 – 19:00, 22:00 – 8:00 (open year around)

Note: Reception hours may change depends on circumstances.

ANA International In-flight Sales:

Toll-free: 0120-283-757
Toll number: 03-6253-7282
Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)
Note: Depending on circumstances, reception hours might be changed

ANA Airport Support Inquiries:

Inquiries from within Japan: 9:00 to 18:00 (available year round)
Call Handling System: 0570-029-701 (fixed rate from anywhere in Japan)
Call: 03-6741-8702 (Charged number)
Dial a number above and select “2” when the automated voice system is prompted.

Note: If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.

ANA Mileage Club contact numbers:

Toll-free: 001-803-0081-1366 (open daily – 24 hours)*1
When your call does not connect to the above number, please call the number below.
+81-3-4332-6864* (charged, 24 hours, open daily)*1
* Charges for international call to Japan will apply.

ANA Disability Desk:
Calling from outside Japan: Dial the country code 81 and the number (omit the 0 if the number starts with 0).
Within Japan: 0120-029-377 (toll-free, open 4:00 p.m. – 0:00 a.m. PST)
Fax: 0120-029-366

When your call does not connect to the above number, please call the number below. International call charges will apply.
Phone: 0570-029-377 (charged, open 4:00 p.m. – 0:00 a.m. PST)
Phone: 03-6741-8900 (charged, open 4:00 p.m. – 0:00 a.m. PST)
Fax: 03-6741-8710

Near-by Airports: Soekarno-Hatta International Airport,  Husein Sastranegara International AirportAchmad Yani International Airport

Attractions in Jakarta: Taman Mini Indonesia Indah, Ancol Dreamland, Jakarta History Museum

List of ANA Offices

Queries handled by ANA Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Lost and Found, ANA mileage club.

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6 thoughts on “ANA Ticketing Counter Office in Jakarta, Indonesia

  • Ingrid

    Dear Sir,

    I have made a booking for ANA to Tokyo Haneda via Traveloka and it was successful.

    If I want to reserve seat, how can I do it??

    Please kindly assist

    Thank you

  • Verania Mulyadi

    I have booked and paid ticket for 3 people to Tokyo for 28/05/2020 but cant fly due to COVID-19 restriction. Tickets started with number 205.
    Request for refund. Please advised. We bought the ticket from Travel Agent but now the travel agent close due to Pandemic. We can’t contact them regarding refund of changes with our tickets.

    Please help.

  • lukito cahaya

    my refund money buy 14 agustus 2019, cancelled 22 may 2020 has not accepted until now . i bought in pameran by dwidaya . i tried many times to dwidaya , mr dalih ( dwidaya Cp)said today 14 okt2020, that ana airline has not transfer the money to dwidaya yet , so dwidaya can not pay the refund to us. Please help my money back. I am Lukito

  • Andri Kusuma

    When I checked ANA bussiness ticket CGK-LAX-CGK via tiket.cpm it doesn’t included free meal for pax. When I did my last trip with ANA on December 2020 CGK-ICT-CGK via with bussiness class we still got the free meal on board. Why it doesn’t included the free meal now via

    Please advise and thank you very much