Auric Air Services Ltd is a small privately owned airline based in Tanzania, Operating from Mwalimu Julius Nyerere International Airport (JNIA) Dar-es-salaam, Arusha Airport and Mwanza Airport. The Company offers scheduled flights to 42 Destinations within East Africa as well as on demand private non-scheduled air charter.
Mwanza Office – Head Office
Auric Air Address: Auric Air Services Ltd
P.o.box 336 Mwanza Tanzania.
Auric Air Phone: 255 783 233334
Auric Air Official website:https://www.auricair.com/en
Email: [email protected] [email protected]
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I booked a ticket on Auric Air in December 2019 to travel on April 28. 2020. The Reference No. is 88E7A7, Ticket No. 87512241 and my name is John Thomas Judie. I paid $564.00 USD for this ticket. Because of the COVID-19 global crisis, I cannot travel to your country at this time. I sent an e-mail to cancel this reservation on March 20, 2020 but never received any response. I have tried to log in and I keep getting a message saying that MY ACCOUNT HAS BEEN SUSPENDED AND THE CUSTOMER PORTAL WILL NOT BE ACCESSIBLE.
Your website says that any ticket cancellation prior to 48 hours before departure would be refunded with no charges. I cannot log in on the customer portal, so I am writing directly to you to request a cancellation of this ticket and a full refund to my account. I look forward to hearing something from you. Thank you.
John Thomas Judie