Aurigny Airlines Customer care 1

Aurigny Airlines, Aurigny Air Services Limited, commonly known as Aurigny, is the flag carrier airline of the Bailiwick of Guernsey with its head office next to Guernsey Airport in the Channel Islands,[4] and wholly owned by the States of Guernsey since nationalisation in 2003. It operates passenger and freight services between the Channel Islands, northern France, and the United Kingdom (as well as seasonal services to Barcelona and Grenoble). Its main base is Guernsey Airport, with other aircraft and crew based at Alderney Airport. Aurigny is one of the longest serving regional airlines in the world, and is one of the oldest established airlines in Britain except for Loganair and Monarch Airlines. The origin of its name lies in the cognate across Norman languages for Alderney.
Aurigny Airlines Address:
 Company Head Office
Aurigny Air Services Ltd
States Airport
La Planque Lane
Guernsey, GY8 ODT
Channel Islands

 01481 266444

Aurigny Airlines Reservation number: +44 1481 267267 (For all Booking and General Enquiries)

Aurigny Airlines Special assistance number: 01481 822886

Email: [email protected]

Working hours
 Monday – Saturday 0800 – 2000; Sunday – 1000 – 2000

Fax: 01481 822665, 01481 266446

Aurigny Airlines Customer care

For any assistance on Claims and Complaints, you can contact Aurigny Airlines Customer Relations department

Working hours
(Monday-Friday 09:00-17:00)

 Aurigny Airlines Customer care number: 01481 266465 (Guernsey local number – call charges apply & will vary according to your own contract)

Fax: 01481 268040

Email: [email protected]

Aurigny Airlines BusinessPlus

Working hours
Monday – Friday 09:00-17:00

Aurigny Airlines BusinessPlus number:  +44 1481 267267 for on the day amendments

Email: [email protected]

Aurigny Airlines Groups Bookings

For the group booking enquiries, you can contact through the below number or email

Email: [email protected]

Opening hours for emails: Monday to Friday 0900 – 1300.

Group Booking payments via credit or debit card please call 01481 822332

Working hours
Monday – Friday 0930-1300.

Outside of groups opening hours – on the day amendment can be made via aurigny airlines reservation department on 01481 822886 open Monday to Saturday 0800 – 2000 and Sunday 1000 – 2000

Aurigny FREQUENTFLYER contact

Tel: +44 1481 267267

E-mail: [email protected]

Opening Hours:  Monday – Friday: 09:00 – 17:00

Aurigny Short Break Sales contact

 Monday-Friday 09:00-20:00, Sat 09:00 – 17:00 – Sun 10:00 – 16:00
 08444 937 503
E-mail: [email protected]

Aurigny Ski Breaks contact


 Monday-Friday 09:00-17:00

 : 01481 822881

Aircraft Charter (daily 06:00-20:30)
E-mail: [email protected]
Flight Enquiries (call point of departure for information)

Aurigny Airlines contact number for Alderney, Bristol, Dinard, Guernsey, Grenoble, Leeds Bradford, London Gatwick, London Stansted, Manchester, Norwich, Southampton, East Midlands Airport

Aurigny Airlines Alderney number: 01481 822888

Aurigny Airlines Bristol number: 0871 334 4344

Aurigny Airlines Dinard number: 02 99 46 1846

Aurigny Airlines Guernsey number: 01481 822225 

Aurigny Airlines Grenoble number: +33 4 76 65 48 48

Aurigny Airlines Leeds Bradford number: +44 871 288 2288

Aurigny Airlines London Gatwick number: 0844 892 0322 (press 1)

Aurigny Airlines London Stansted number: 0844 335 1803 (press 1)

Aurigny Airlines Manchester number: 0901 010 1000

Aurigny Airlines Norwich number: +44 1603 411923 

Aurigny Airlines Southampton number: 023 8061 2829

Aurigny Airlines East Midlands Airport number: 0871 919 9000

For any Web site usage problems, Email to [email protected]

For enquiries on Aurigny Airlines online bookings or anything, please email the doubts to the above mentioned email id.

Aurigny Airlines Official website:

Aurigny Airlines Online Check-in: www. Aurigny check-in

Note:Check In, depart between 72 and 1 hour from now (web check in closes 3 hours before departure time for flights departing from the UK).

Check Aurigny Airlines schedule here: www. Aurigny schedule

Check Aurigny Airlines flight status here: www. Aurigny status

Aurigny Airlines Baggage Allowance

View Aurigny Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Types of Planes / Air craft available with Aurigny Airlines

Total fleet: 11

ATR 42/72

  • ATR 42
  • ATR 42

British Aerospace 146/Avro RJ

  • British Aerospace 146-200

Embraer ERJ-190

  • Embraer ERJ-195

Queries handled by Aurigny Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, FrequentFlyer

Travel while pregnant in Aurigny Airlines

Expectant mothers may travel in Aurigny Airlines until 35 weeks

With Aurigny Airlines, pregnant passengers who are 0 to 27 weeks may travel without providing a medical certificate.

For 35 – 37 weeks, pregnant passengers should provide a medical certificate stated that pregnancy is normal.

Pregnant passengers cannot travel from 38 + weeks

For more information, please visit

After your 36th week of pregnancy, medical clearance certificate should be provided to aurigny airlines that you are fit to fly.

Medical clearance form:

Is there any problem / complaint with reaching the Aurigny Airlines Address or Phone number? Please report any issues using the below comment form.

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One thought on “Aurigny Airlines Customer care

  • Mrs Carolyn Ryan mr Victor ryan

    Flight no.GR604
    Mr Victor RYAN
    Mrs Carolyn Ryan
    Travelling to Gatwick but advised our was directed to Southampton we were told to pay our transport to
    Gatwick as we were in Southampton. We Have now been reassured by your Aurigny staff that a credit for
    the train journey from Southampton to London will be paid by yourselves.
    We await your reply.