Austrian Airlines: How to file a complaint related to baggage / flight delay / cancellation / Miles & More (Frequent Flyer)?

Austrian Service Center: +43 (0) 5 1766 1000

Miles & More Service Center: 1800 102 5838

E-mail: [email protected]

1. Visit Austrian Airline Complaint Website
2. Select the category in which you would like to make a complaint
3. If it is related to baggage, then select bags and choose the sub category as damage / missing / delayed and submit a claim relevant to your selection
4. If your topic is about to complain about the airline, then choose compliments and complaints and select the reason.
5. If it is delayed / cancelled flight, enter the contact details: name, country, address, city, state, postal code, email, phone number, Frequent flyer number
6. Enter the Flight number, date, origin, destination
7. Additional information if you would like to enter
8. Submit
9. You may also contact Austrian Chat Assistant 24/7.

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How to request for disability assistance in Austrian Airlines?

Special Cases Desk Fax: +43 5 1766 51043

Email: [email protected]

1. Visit Austrian Airline Complaint Website
2. Select Disability assistance and request
3. Click Next
4. Enter the contact details: name, country, address, city, state, postal code, Frequent flyer number
5. Enter the phone number, email
6. Select what type of assistance requirement
   • Connection assistance for customers with cognitive disability
   • Portable oxygen concentrators (POCs)
   • Wheelchair
   • Medical devices
   • Other special assistance needs

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