Austrian Airlines Town Office in Vienna, Austria 8

Austrian Airlines was established in 1957 (as Austrian Airlines), commenced operations in 30 september 1957. It is the flag carrier airline of Austria and a subsidiary of the Lufthansa Group.
Austrian Airlines is headquartered at the grounds of Vienna International Airport in Schwechat.
Austrian Airlines operates 6 domestic and more than 120 international year-round and seasonal destinations in 55 countries as of July 2016.
Austrian Airlines Vienna Town Office Address:
Town Office – City Air Terminal 1030 Vienna
Marxergasse / on corner Invalidenstrae
Feedback Management Team Vienna
P.O Box 33
1300 Vienna Airport

Austrian Airlines Town Office telephone contact numbers:
Reservierung und Information
+43 5 1766 1000
Internet Helpdesk
+43 5 1766 3000


Working hours
Reservierung und Information
Mon-Sun: 08:00-20:00
Internet Helpdesk
Mon-Sun: 08:00-20:00
Town Office – City Air Terminal
Mon-Sun : 08:30-20:00
Vienna Airport
Mon-Sun: 05:00-23:00
Feedback Management Team Vienna
Mon-Sun: 05:30-23:00

Map: View direction here

Austrian Airlines Official website:

Austrian Airlines Online Check-in: check-in

Note: Check-in opens 47 hours before your scheduled departure time.

Austrian Airlines Check-in timing timing

Check Austrian Airlines schedule here: schedule

Check Austrian Airlines flight status here: status

Austrian Airlines baggage services telephone contact numbers:

Austrian Airlines Baggage Allowance

View Austrian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Near by Austrian Airways office in Austria:

View the nearest Austrian Airways offices in Austria and the address, phone number, website and more.

List of Austrian Airways Offices around the world

View the Austrian Airways offices address, phone number, email through the above link.

Types of Planes / Air craft available with Austrian Airlines

Total fleet: 81

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A321-200
  • Airbus A321-200
  • Boeing 767-300ER
  • Boeing 777-200ER
  • Bombardier Q400
  • Embraer ERJ-195
  • Fokker 70
  • Fokker 100
Queries handled by Austrian Airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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8 thoughts on “Austrian Airlines Town Office in Vienna, Austria

  • Geir roar teigen

    Hey, i have to know way may flight 4K8IYA from wien to kopenhagen was deleted . This i most know for my travelinsuranse.

  • Mrs. Gertrude Taylor

    On 17 September, flying OS463, on a direct flight from Vienna to Manchester my case went missing. I reported it immediately and my Ref.No. is MANOS10316 Taylor.
    On 22 September I got the message that the case has been located pending confirmation.
    On 23 September I got the message ‘delivery process initiated’.
    Today, 25 September, this message has not changed.
    Today , 25 September, I phoned BCS in Manchester and was told that the case was sent on but I still have not got the case. I could not get an answer whether the case has actually arrived and was told to contact Austrian Airlines as five days had elapsed.
    What am I to make of all this? Failing any cooperation I shall contact the Daily Telegraph to highlight the shambles.I have sent numerous e-mail messages to your feedback section.
    I await your reply.
    Tel.No. 44 114 2367096

  • Prof Dr Keith D Nunes

    We travelled with a nurse for my wife from Newark International Airport on United Airlines business class for my wife’s condition of having to lie down on February 1st. I have not been compensated for my broken luggage which should have arrived from Barcelona via Air China on 2nd February and only arrived on Sunday evening 4th February, having gone on to Shanghai — so much for security. Austrian Airlines is the designated agent for Air China. Air China gives me the run around. Austrian Airlines makes it impossible to send them an email with the relevant details of my flight and frequent flyer details. Its communication is by means of a bureaucratic form which when one clicks the submit button, nothing happens.

  • Niall Murphy

    Flight no- OS 0456 23 rd July 2018 Terminal 2 Heathrow. Booking number- LU 62 FD.
    Lost luggage tag numbers -LH 397072 – LH397029.
    Niall Murphy, and Angharad Coombs.
    Due to this flight arriving at its connection late our flight was missed and we had to stay at a Hotel. Our baggage was mislaid and even though it was later found additional expences were incurred, and we missed some of our holiday because of the missed flight. We would like to claim compensation for the inconvenience caused, and would appreciate it if you could advise us as to what procedure we have to go through.

  • Yaser Rafighdoost

    To: Austrian Airline
    Kind attention of the Passenger management

    Subject: Firm and unfortunate claim
    Dear Madam / Sir,
    This is Yaser Rafighdoost Writing. I am an old client of your airline since 15 years ago, resident at Austria, who have travelled with your airline and got my silver card number 992224860837 as of 10 years ago and miles and more account.
    I have travelled with your airline various times during each year and am very much sorry and disappointed to say that unfortunately your airline has imposed a very irreparable mental and material damage upon me. As per my attached ticket and tag number, I have only travelled to Iran for 4 days to hold some very important business meetings and had with me some very valuable samples which I was supposed to give out to my clients today, but to my shock, my suitcase has not reached me yet after three days from my arrival to Tehran. I have honestly and truly lost my business reputation for not being able to keep up to my promises to my clients and this is nothing that can be made up to.
    As per my new ticket number OS 992002332468590 dated 14.6.2019 I will fly back to Austria again and my business is unfinished. This has indeed given me an irreparable mental and material damage and I am very much disappointed and unhappy about it all.
    Thus I believe I have the right to take my claim to different referees unless your company will be ready to compensate my losses.
    Please kindly consider the matter at your soonest convenient and let me have your feedback.
    Thank you and regards,
    Yaser Rafighdoost

  • Stanton Goodenough

    I need to speak with an Austrian Airlines Representative in English, please. Seven members of my family are reserved to fly from Tel Aviv to Vienna at 06:15 on July 31, 2020, on Flight Number OS860. Our booking code is JLJB6U. The family name is Goodenough.

    There are a few important questions I have about the flight. I have called the numbers of both Austrian Airlines office in Tel Aviv and the Austrian Airlines Vienna Town Office in Austria – but am unable to reach a representative.

    Please can you have a representative get back to me. My phone number in Israel is +972.54.925-4384
    Thank you

  • Susanne Cohen

    The service is hopeless. Phone keeps on music no answer. Emails no answer. Online refund page cumbersome and does not allow multiple bookings under one request (I have 9 canceled flights due to Corona) No real Address to go to in person. Worst airline service I have seen in my 40+ years of flying.

  • Malek Kabbani

    File Refernce: VIEOS23172
    We arrived in Vienna on 6 February and our 2 pieces of luggage are still not here. We would like to know the reason for this delay.