Avelo Airlines, formerly Casino Express Airlines, then Xtra Airways is an American ultra low-cost carrier headquartered in Houston, Texas, with flight operations based out of Hollywood Burbank Airport in California and Tweed New Haven Airport in Connecticut. Avelo is certified by the US Federal Aviation Administration (FAA) to conduct domestic and international operations.
Avelo Airlines Hand|Cabin Baggage Allowance
- Carry one piece of hand baggage that weighs not more than 15 kg.
- The Maximum dimensions of hand baggage is 56 cm x 35 cm x 22 cm.
For more details: https://www.aveloair.com/help/carry-on-bags
Avelo Airlines Checked Baggage Allowance
- Checked baggage maximum weight is 22 kg.
- The Maximum dimensions not exceed 157cm.
For more details: https://www.aveloair.com/help/checked-bags
Avelo Airlines Excess Baggage Allowance
- Overweight: Additional $50
- Oversize: Additional $50
- Overweight & oversize: Additional $100
Avelo Airlines – Lost / Damaged / Delayed Baggage claim form
Delayed Baggage claim form
- Download the form here
- Enter the personal details (name, contact number, email, address)
- Enter the baggage details (bag color, identification, checkin time)
Damaged Baggage claim form
- Download the form here
- Enter the personal details (name, contact number, email, address)
- Enter the baggage details (bag color, identification, damage information)
Pilfered Baggage claim form
- Download the form here
- Enter the personal details (name, contact number, email, address)
- Enter the baggage details (bag color, identification, missing item)
Please complete form, save and email it to [email protected]. A confirmation of receipt will be sent within 24 business hours.
Avelo Customers can call 346-616-9500 for updates on their Delayed / Damaged / Lost Baggage Claim.