Batik Air in Penang, Indonesia Phone number, Address, Email, Working hours, Google map location
Batik Air is an Indonesian scheduled airline which made its maiden flight on May 2013 from Jakarta to Manado. Lion Air, the parent company of Batik Air, created Batik Air as a full-service airline which began operations in May 2013 using Boeing 737-900ERs leased from Lion Air. It 737-900ERs were fitted with two-class seating, replacing Lion Air’s two-class 737-900ER service.
Batik Air Airlines Address: Level 2, Departure Concourse, Penang International Airport
Batik Air Airlines Phone: (+604) 6414 144, (+604) 6415 144
Fax : (+604) 6425 144
Working hours : Daily: 9am To 6pm
Email: info@batikair.com , callcenter@batikair.com
Batik Air Airlines Official website:https://www.batikair.com/en/
Customer Service
Phone Number : (+6221) 633 8345/46
Fax: (+6221) 633 5669
Email: customercare@batikair.com
Call Center
Phone Number : (+6221) 6379 8000 (ext :3), 1300 335 353 (Toll free number Australia & New Zealand)
List of Batik Air Airlines Offices around the world
View the Batik Air Airlines offices address, phone number, email through the above link.
Batik Air Airlines Baggage Allowance
Batik Air Airlines Baggage Allowance
View Batik Air Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Batik Air Airlines Special Assistance Services :
Special Meals on Batik Air Airlines
For more details visit :https://www.batikair.com/en/Experience
Queries handled by Batik Air Airlines Customer care:
Schedule, eBooking, Rescheduling, Track and Trace, Charter Service Queries, Trucking service Queries, e-claims Flight Information, Missing Luggage, Delayed Flights. Pharma, pets, valuable, perishable goods and extra care shipment queries. Batik Frequent Flyer
FAQ
1.What is the maximum weights for hand carry?
For hand carry is 7kg
2.How will I get my refund?
Refunds will be reversed to the Original Form of Payment.
3.For Hand Carry how many pieces of luggage allowed?
Business Class
Each passenger is allowed 2 pieces of cabin baggage AND 1 laptop bag OR 1 handbag on-board, must not weigh more than 10kg.
Economy Class
Each passenger is allowed 1 piece of cabin baggage AND 1 laptop bag OR 1 handbag on-board, must not weigh more than 7kg.
4.What are the rules for travel pregnant mother ?
Pregnancy up to 28 weeks, Pregnancy 28 weeks to 35 weeks
Passenger shall produce a doctor’s letter confirming that she is fit to travel and the date the certificate is issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form. Pregnancy above 35 weeks will be refused carriage.
5.You can purchase an extra seat for infant?
Yes. It will be considered as an infant with a seat, which is the same price as adults.
6.How to contact Batik Air?
Customer Care Centre
Whatsapp : +62 811-1938 0888 (chat only)
Email: od_customercare@batikair.com.my
Operating Hours: 9.00am – 6.00pm (GMT+8) daily
7.What is the time of check-in at the kiosk?
The kiosk is open 24 hours and you are permitted to check-in up to 75 minutes before the departure time.
8.If i can change my seat after checked in?
No. You have to approach the counter for assistance and availability
9.What type of dangerous goods items that require Batik Air’s approval?
Batik Air’s approval before you are permitted to carry for your trip
- Battery-powered wheelchair
- Camping stove and fuel container
- Dry ice
- Lithium battery with watt-hour rating between 100 to 160 Wh.
10.If passengers are allowed to eat outside food and drinks on board?
Passengers are not allowed to consume outside food and drinks, and even duty free purchases, on board.
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