BMI (British Midland International) Regional Customer Care Office 4


About BMI Regional:
BMI Regional-logo
BMI Regional was originally known as Business Air, a privately owned airline. Business Air was acquired by the British Midland group in 1997. British Midland sold the business in April 2012 to IAG (British Airways), who then sold bmi regional to SAH on 1 June 2012. bmi regional concentrates on the services that its name suggests. BMI Regional serve niche markets on domestic UK and European routes which are ideally suited to small jet operations. bmi regional operates the following Aircraft type: 14 Embraer 145 (“ER4”) with 49 seats and four Embraer 135(“ER3”) with 37 seats. The ERJ is a low wing T-tail aircraft powered by two rear mounted turbo fans with a cruising speed of 500 mph and cruising altitude of 37,000 feet.

BMI Regional Customer Care Office Address:
Head Office

bmi regional
Pegasus Business Park
Herald Way
East Midlands Airport
Castle Donington
DE74 2TU

01332 854000

BMI Regional Reservation office telephone contact numbers:
(UK Callers) 0330 333 7998, (International Callers) +44 330 333 7998
Email: [email protected]

Working hours
Monday to Friday 06.30 – 20.00
Saturday closed
Sunday
09:30-17:30 (closed between 13:00-13:30)

Official website: www.bmiregional.com/

Working hours

(opening hours during bank holidays may vary)

(UK Calls) Monday to Friday06.30 – 20.00
(UK Calls )Saturdayclosed
(UK Calls) Sunday

09:30-17:30 (closed between 13:00-13:30)

(International Calls) Monday to Friday0830-2000 (Local CET)
(International Calls) Saturday and Sunday0900-1700 (Local CET)

Group bookings (10 or more passengers)

Group Bookings Tel: 0330 333 7998
Group Bookings Email: [email protected]

Corporate sales

For any sales enquiries contact,  [email protected]

Baggage queries

Tel: 0330 333 7998

Cargo

Tel: (UK Callers)0330 333 7998
Email[email protected]

For queries regarding refunds
01332 854534
Email: [email protected]

BMI Technical Support
0844 8484 888

PR Enquiries

UKCass Helstrip: [email protected]
GermanySilke Warnke-Rehm: [email protected]
BelgiumLien Deleu: [email protected]

BMI Email: https://www.flybmi.com/customer-care-team/

For Reservations and Groups:
Email[email protected]

For Sales and Marketing:
Email[email protected]

BMI Regional Online Check-in: www.bmiregional.com/online check-in

Note: Online Check in begins 48 hours up until 4 hours before your flight departs.

Check your flight status here: www..bmiregional.com/flightstatus

BMI Regional baggage services telephone contact numbers:
0330 333 7998

For baggage inquiries : BMI Regional baggage inquiries

Near-by Airports:

Near-by cities:

Attractions in :

Types of Planes / Air craft available with BMI Regional

Total fleet: 18

  • Embraer ERJ-135
  • Embraer ERJ-145
Queries handled by BMI Regional Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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4 thoughts on “BMI (British Midland International) Regional Customer Care Office

  • GENIE OMOGBAI

    UNABLE TO SPEAK TO ANY CUSTOMER CARE TEAM MEMBER AFTER BEING ON HOLD FOR NEARLY 2 HOURS. HAD TO END THE CALL AS I WAS UNABLE TO KEEP ON STAYING ON HOLD DUE TO OTHER COMMITMENTS

  • gregory mead

    seriously poor customer care, after having both flights for a flight cancelled. Trying to get the problem resolved and money refunded has taken 4 months and still has not been resolved. I have made at least 6 phone calls with differing outcomes varying from being cut off, told it would be sorted but they are busy, and it still not getting sorted 6 weeks after giving them my bank details after being told the would sent me the money. The must frustrating part is that no communications have come from BMI at all, to inform me of a delay, or even to tell us our second flight was cancelled.

    • Jan Lundin

      Hi

      I face the same problem with the refund of an cancelled flight in February!
      The last Contact from customercare in my now closed ticket was 19th of June, telling me that the have all bank account info they need for the refund.
      And last 2 month I have been in Contact with the customercare team, but with no respons at all, just telling that the case is closed and prepared for refund me. No more information at all. Worst service I have notised!

  • David Allin

    Flying tomorrow on BMI 1882 from Paris to Bristol. Ref numbers 480-2400298656. I need wheelchair assistance from gate to seat. Thanks David Allin.