British Airways: How to file a complaint related to baggage / flight delay / cancellation / Executive Club/Avios (Frequent Flyer)?
To file a complaint in British Airways (BA), you can
1. Log in with a ba.com or Executive Club account (Not with an On Business account) or
- Visit https://www.britishairways.com
- Enter your Username / membership number
- Enter password / PIN
- Then “Log in”.
How-to-file-a-complaint-with-British-Airways-baggage-flight-delay-cancellation-Executive Club
2. Log in “As a Guest”
- Visit https://www.britishairways.com/travel/customerportal
- Choose a topic on which you want to complaint or claim
- Enter the reason for complaints
You can also write to:
Address: British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
How to report on an existing complaint or claim on British Airways?
To update or check on an existing complaint or claim for baggage, expenses and compensation for disrupted flights and any complaints about your experience with British Airways, you can contact
How to request for Special assistance?
- Visit https://www.britishairways.com/travel/managebooking/public/en_gb
- Select “Manage my booking”
- Choose ‘Request assistance’
Telephone: 0800 408 1100
Hours: Monday – Saturday: 08:00-18:00
Minicom: 0345 700 7706 (only for customers with a hearing impairment requiring use of a minicom system)
Hours: Monday – Saturday: 06:00-20:00
BSL Video Relay Service with SignLive: Monday – Saturday: 0900-1700; Download the SignLive app or visit
You can also contact BA Accessibility Team by ‘Email Us‘ tab and choose ‘Disability & Mobility Assistance’ from the ‘Topics’ dropdown menu. Please include your flight details or booking reference if you have an existing booking.
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