Cebu Pacific Cargo Contacts 70

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Cebu Pacific Cargo Contact details, Allowance, Products and Service

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Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. It has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.

CEB Cargo Products and Services

  • CEB X
  • Blocked Space Arrangement
  • ATR Charter
  • Transhipments
  • Cargo Interline
  • Packaging Services

Cebu Pacific Air Cargo

How to contact for Domestic / International cargo inquiries and clarifications in Cebu pacific Airlines?

Cebu Pacific Domestic Cargo Care:

Location Phone Number Email Working Hours
Manila (02) 8802-7070; +63 2 8802 7070 [email protected]  24/7
Cebu (032) 340-9700; 0998 840 2747, +63 998 840 2747 [email protected] 06.30 -18.30
Cagayan de Oro 9988403492; +63 998 840 3492 [email protected]  Mon – Fri: 06.30 – 18.30; Sat-Sun: 08.00 – 17.30
Davao (02) 234-8650; 09988403493; +63 998 840 3493 [email protected], [email protected] Mon – Sun: 06.00 – 18.30

Cebu Pacific International Cargo Reservations and Customer Service:

Phone: +63 2 8802 7150 (Available 24/7); +63 998 840 2748

Email: [email protected], [email protected]

Emergency/ Hotline: +63287020888

Legal: +63288027169

Privacy Inquiries: +639988407547

Where you can find Drop off / pick-up of your cargo in Cebu Pacific?

Manila Acceptance (Drop off)

  • Cargo Terminal Bldg.(Near NAIA Terminal 4),Domestic Road, Pasay City

Manila Releasing Office (Pick up)

  • Cargo Releasing Office, Philippine Skylanders Inc., ICT Bldg. Mia Road Brgy. 198, Pasay, Metro Manila (Near NAIA Terminal 2 – Cargo Warehouse).

Cebu Pacific Cargo feedback form: https://www.cebupacificair.com/en-kh/pages/plan-trip/Cargo/cargo-feedback-form-commend

For more details, visit https://www.cebupacificair.com/en-kh/pages/plan-trip/Cargo/cebcargo-contact-us

What is the maximum measurement and weight of the cargo / piece?

Cargo more than 150kgs per piece will be subject to higher management’s approval.

Aircraft Package Dimensions (L x W x H) Gross Weight per Piece (kg)
A321 NEO 120cm x 120cm x 100cm 150
A330 CEO 300cm x 214cm x 155cm 150
ATR Freighter 250cm x 198cm x 125cm 150
A320 CEO 120cm x 105cm x 100cm 150
A320 NEO 120cm x 120cm x 100cm 150
ATR-600 50cm x 50cm x 50cm 50
Cabin Loading 139cm x 38cm x 68cm (covering 3seats) 22

Requirements for shipping items in liquid or powder form at CEB Cargo

If you’re shipping any items in liquid / powder form, you’ve to present the Material Safety Data Sheet (MSDS). This is a written document that outlines information and procedures for handling and working with chemicals, available online (as long as it matches the manufacturer and brand name on the product) or directly from the supplier (recommended). This document may also be called a Safety Data Sheet (SDS). The MSDS / SDS shall remain valid for three (3) years after it was issued or revised.

CEB Cargo

What are the information required to book a cargo at Cebu Pacific Airlines?

You have to produce the following details and sent to [email protected] or to any of the emails mentioned above. Once booking is confirmed, an AWB number will be provided and shipment must be accepted at the warehouse four (4) hours before the flight.

  1. Shipper’s name / Contact number
  2. Consignee / Contact number
  3. Commodity
  4. Pieces & weight
  5. Dimensions
  6. Destination
  7. Flight date
  8. Material Safety Data Sheet (for shipments that are in liquid / powder form).

How to track the Cebu Pacific cargo shipment?

You can track your cargo shipment by inputting your airway bill. The airway bill number is provided upon booking.

What is the deadline for accepting the cargo?

Your cargo must be at Cebu Pacific Cargo Acceptance Office 4-6 hours prior to the scheduled flight departure depending on the aircraft type.

Note: Shipment must be processed and accepted already in warehouse 4-6 hours before ETD.

How can you receive a Cargo in Cebu Pacific air?

If you’re a consignee, you must bring:

  • 1 valid ID and note your Air Waybill Number. Your Air Waybill Number can be coordinated with your shipper.

If you’re a consignee representative must have the following for claiming cargo:

  • Authorization Letter signed by the consignee
  • Valid ID of consignee
  • Valid ID of authorized representative

How to collect the cargo after reaches the destination?

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Cargo within the Philippines:

  • Highly perishable cargo: Disposed within 24 hours after arrival at airport of destination
  • Non-perishable cargo: Disposed thirty (30) days upon their arrival at airport of destination.

Storage fee

  • While storage fee shall not charge for the first 72 hours upon arrival, when the cargo is claimed on the succeeding hours, the computation of the storage fee starts from the first day of arrival at the destination.

What are the valuable items / documents accept by Cebu Pacific air Cargo?

  • Passport
  • Seaman’s Book
  • Land Titles
  • NSO Certificates

How you can ship human remains and what documents are required?

Domestic Cargo

You’ve to produce the original and submit four (4) photocopies of the following:

  • Death Certificate
  • Embalming Certificate (not required for Muslims)
  • Quarantine Permit from Bureau of Quarantine – DOH
  • Transfer Permit or Permit to Transport from the Municipal/City Health Office
  • Certificate of Covid free.

Other Information:

  • Coffin must be hermitically sealed and crated.
  • Book the cargo at least 2 days prior the intended flight to confirm available space.
  • Shipment must be at our Acceptance Office at least 4 hours before the flight.

Note: Shipment must be processed and accepted already in our warehouse 4 hours before ETD.

How to ship household pets at CEB Cargo?

Cats and Dogs

Pets must be able to move freely inside a strong kennel (metal cage is not allowed). The case must be leak proof and must have an absorbent material to absorb any spillage.

To transport household pets, you need:

  1. Quarantine Permit from the Bureau of Quarantine. The certificate must be countered signed at Quarantine Office in NAIA Terminal 2.
  2. Veterinary Health Certificate
  3. Rabies Vaccination Certificate (Pet should be vaccinated at least 14 days before the travel date)
  4. Dog should be 3 months old and above
  5. Must be placed in kennel cage

NOTE: Vaccination papers and pet must be presented to Quarantine Officer

Snub-nosed pets are not allowed to travel as they are more prone to breathing problems. You may refer to the list below for snub-nosed pets:

Cats:

  • Burmese
  • Birman
  • Exotic
  • Himalayan
  • Persian

Dogs:

Affenpinscher Bull Terrier English Toy Terrier Sher Pei
Any Pug Cane Corso Neopolitan Mastiff Shih Tzu
Americal Pitbull Terrier King Charles Spaniel Maltese Silky Terrier
Bichon Frise Chihuahua Newfoundland Tibetan Spaniel
Bulldog Chow Chow French Bulldog Staffordshire Bull Terrier
Boston Terrier Dogo Argentino Japanese Chin Valley Terrier
Boxer Dogue de Bordeaux (Fresh Mastiff) Lhasa Apso Yorkshire Terrier
Brussels Griffon English Mastiff Pekingese
Bull Mastiff (English Mastiff) English Bulldog Presa Canario

What are the requirements for shipping frozen, processed or cooked meat at Cebu Pacific air Cargo?

For transport within the Philippines. You may also visit through https://nvqsd.bai.gov.ph/ but the certificate must be countersigned at Quarantine Office in NAIA Terminal 2.

Processed meat

  1. Quarantine Permit from the Bureau of Quarantine for more than 5kgs of frozen or processed meat.
  2. CPR (Certificate of Product Registration)
  3. LTO (License to Operate)

Fresh meat

  1. Quarantine Permit from the Bureau of Quarantine for more than 5kgs of frozen or processed meat.
  2. Certificate of Meat Inspection (COMI) from National Meat Inspection Service (NMIS).

Cooked meat

  • Quarantine permit is not required.

Cebu Pacific Airlines Baggage Allowance

View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.

List of Cebu Pacific sales and international offices

List of Cebu Pacific Cargo Offices

FAQ

1. Did Dangerous Goods accepted on Cebu Pacific air cargo flights?

  • No.

2. What is the Modes of Cargo payment?

  • Accept cash for domestic cargoes.

3. Can I bring my pet when I travel with Cebu Pacific?

  • Yes, Cebu Pacific Cargo accept household pets for carriage in domestic flights only (it’ll be through cargo). No Household pets are allowed in the cabin.

4. What is the deadline for accepting my pet as cargo?

  • All pets must be booked for cargo at least 2 days before the scheduled flight. The cargo must be at Cargo Acceptance Office 4 to 6 hours before the scheduled flight departure depending on the aircraft type.

Is there any problem / complaint with reaching the Cebu Pacific Cargo Office Address or Phone number? Please report any issues using the below comment form.

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