Cebu Pacific Wisma Cosway, Kuala Lumpur, Malaysia Sales Office number Address, Email, Online Check-in, Flight status, Pregnancy 7

Cebu Pacific Wisma Cosway, Kuala Lumpur, Malaysia Sales Office Phone number, Address, Email, Working hours, Google map location

Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. It has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.

Cebu Pacific airlines Wisma Cosway, Kuala Lumpur Sales Office Address: Golden Deluxe Travel Service Agency Sdn. Bhd.10-1 Jalan Khoo Teik Ee, Off Jalan Imbi, 55100 Kuala Lumpur (KKKP no 2017 / Business Reg 153905-W)

Sales Office telephone contact numbers: (603) 2144-9888 / 6888

Fax: (603) 2142-8631 /
(603) 2144-4245

Map: View location here

Official website:

Online Check-in: check-in

Check flight status here:

Baggage services telephone contact numbers:
(603) 2142- 1741

Cebu Pacific Airlines Baggage Allowance

View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.


Cebu Pacific Airlines Customer Care Phone number | Email

Check the above link to know the Cebu Pacific Air customer care phone number, email etc.

How to get refund from Cebu Pacific Air for unused / partially used flight tickets?

Online Refund request 

  • Visit
  • Enter your flight details: booking code and last name of any passenger, If you have a GetGo account, you can also simply sign in.
  • On the dashboard, find the flight that you want a refund for.
  • Click the MANAGE button next to it.
  • On the next page, you will find four icons.
  • Choose the one label Request Refund / Check Refund Status.
  • Choose the passengers for whom you want a refund.

Phone Number: +63288592774

Hours: 24/7

official Website:

Cebu Pacific Air Payment Option

  • Visa
  • MasterCard
  • JCB
  • American Express (AMEX)
  • Credit/debit cards only

Cebu Pacific airlines Customer care:

Group booking:

For Cebu Pacific (5J) & Cebgo group rate queries:

Office Hours: Monday to Friday from 0800H-1200H and 1300H-1700H except Holidays.

Phone: +632-2905241 to 42 and +632-8027163.

Cebu Pacific USA Contact number:

Toll-Free Hotline for Air Travelers with Disabilities Phone: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

Aviation Consumer Protection Division phone: at 202-366-2220 (voice) or 202-366-0511 (TTY),


Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590

How to change mistakes in your name, flight date and refund ticket in Cebu Pacific?

View How to change mistakes in your name, flight date and refund ticket in Cebu Pacific Air through the above link.

Near-by Airports:  Sultan Abdul Aziz Shah AirportKuala Lumpur International AirportSultan Azlan Shah Airport

Attractions in Wisma Cosway, Kuala Lumpur: Petronas Towers, Genting Highlands, Batu Caves

List of Cebu Pacific Offices

Click the above link to view the List of Cebu Pacific Offices address, phone, email, working hours, website, direction and more.

Types of Planes / Air craft available with Cebu Pacific airlines

Total fleet: 57

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A321neo
  • Airbus A330-300
  • ATR 72-500
  • ATR 72-600

Queries handled by Cebu Pacific airlines Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Getgo


1.what is the procedure eligible for refund?

Eligible for refund if your flight was cancelled by Cebu Pacific or if it’s delayed by at least three hours and you have not yet rebooked nor converted the flight to Travel Fund at the time of cancellation.

For refund via

2.How long is the refund processing time?

CEB will process refund requests within 15 calendar days. Actual crediting of refunds to the guest’s account will depend on the issuing bank.

3.How long is the Processing time for cash refund request?

To process your request as soon as we get the complete details. Due to the volume of requests we receive, allow us to process your cash refund within two (2) months.

4.What are the documents to bring when i pick up the cheque?

Two (2) valid IDs showing the name you submitted on the Cash Refund Application form.

  • Driver’s License / Passport
  • GSIS/SSS Membership card with picture and signature
  • Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration
  • Professional Regulation Commission (PRC) ID / Tax identification Number (TIN) card with picture and signature /
  • Company ID with picture
  • NBI Clearance / Police Clearance / Barangay Certification
  • Postal ID / Voter’s ID
  • Senior Citizen Card

5.How many terminals are there in Kota Kinabalu airport?

Two terminals

6.How to change my flight date Cebu Pacific?

For cancelled flights, you can rebook anytime.

7.How to get my money back if I cancel my flight?

To cancel your flight months, the same refund of taxes and fees from the airline.

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7 thoughts on “Cebu Pacific Wisma Cosway, Kuala Lumpur, Malaysia Sales Office number Address, Email, Online Check-in, Flight status, Pregnancy

  • fanny

    Does the Cebu office is still on?
    Need to check with the air ticket to Philippine which already bought but need to buy with the insurance?


  • Wilfried Toedter

    I cannot reach your sales office / Bestour in Kuala Lumpur ??
    Please advise correct name and contact details of agent as I need to maje some urgent changes.

  • Karmegan Marappan

    Dear Sir
    I arrived from manila to KL on Oct 13 12.25am. My checked in baggage is missing. I cant seem to get anyone at the airport neither by phone to lodge a formal complain. The Pos Aviation office at the KLIA 2 airport is not being manned by anyone. And no one answers the listed phone numbers.
    There are important documents in the bag and I need them urgently.
    Pls contact me 019-2121379.


    we are travel agent in sarawak, malaysia.
    please update us the process of log in to buy tickets on your airlines.
    i try many times to buy but unable to do payment.