Cebu Pacific Ticket Office in Metro Manila, Philippine 5

Cebu Pacific was established in August 26, 1988 (as Cebu Air), commenced operations in March 8, 1996 which is the Philippine low-cost airline. Cebu Pacific has its head quarter in Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, Philippines.

Cebu Pacific airlines Metro Manila Ticket Office Address:
Robinsons GalleriaWest Lane, Level 1, Ortigas Ave. cor. ADB Ave. Quezon City

Cebu Pacific airlines Ticket Office telephone contact numbers:
(63) 2-7020-888



Working hours
10:00 AM – 9:00 PM, Daily


Cebu Pacific airlines Official website:

Cebu Pacific airline Online Check-in: check-in

Check Cebu Pacific airlines flight status here:

Cebu Pacific airlines baggage services telephone contact numbers:

Cebu Pacific Airlines Baggage Allowance

View Cebu Pacific airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates, Flight cancellation, Seat selection, Unaccompanied minor handling charges in the above link.

Cebu Pacific airlines Customer care:

Cebu Pacific group booking:

For Cebu Pacific (5J) & Cebgo group rate queries:

Office Hours: Monday to Friday from 0800H-1200H and 1300H-1700H except Holidays.

Phone: +632-2905241 to 42 and +632-8027163.

Cebu Pacific USA Contact number:

Toll-Free Hotline for Air Travelers with Disabilities Phone: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),

Aviation Consumer Protection Division phone: at 202-366-2220 (voice) or 202-366-0511 (TTY),


Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590

Aviation Consumer Protection Division’s website:

Near-by Airports:  Ninoy Aquino International AirportClark International AirportCauayan Airport

Attractions in Metro Manila: Rizal Park, Manila Ocean Park, Fort Santiago

Near by Cebu Pacific office in Philippine:

List of Cebu Pacific Offices

Types of Planes / Air craft available with Cebu Pacific airlines

Total fleet: 57

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A321neo
  • Airbus A330-300
  • ATR 72-500
  • ATR 72-600
Queries handled by Cebu Pacific airlines Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Getgo

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5 thoughts on “Cebu Pacific Ticket Office in Metro Manila, Philippine

  • Godfrey Miller

    My wife arrived to take her flight from Manila to Panglao on July 11 2021 and was refused boarding as her quarantine PCR test was over 72 hours prior.. this despite the fact that she had only just been released from her quarantine hotel less than 4 hours prior to her arrival at the airport.. AND had both her negative tests with her AND her quarantine certificate.. she had to stay another night at another hotel in Manila and pay a rebooking fee of 300 PHP in order to fly the following day.. this is the way that Cebu air treats its customers.. beware.. Cebu air has so far refused to compensate her for the unnecessary costs and inconvenience.. Try to call their head office number? it doesn’t work..

  • Nacho Padró

    The following flights are still lack to be refunded, due to Covid19 (Customer Care Reference Number 5702621), even when on april you sent us a confirmation that they were going to be.
    We had the contact of this refund on the following e-mail: “[email protected]”, but since april we have no information at all. Please, we need to know what´s on about this matter and when this refund Will be done.
    · Manila – Puerto Princesa and return ref. 11086346029 . The name of the passengers are: Ignacio Padró (B9UV4V) and Estela Cortés (B9UV4V)
    · Manila – Osaka Cebu Pacific Air · 5J828 Reservation number : 11086404623
    The name of the passengers are: Ignacio Padró (LK39WK ) and Estela Cortés (LK39WK)

    Sincerely yours

    Nacho Padró

  • Jerezon Ordona

    Hello, I just wanted to have a refund for my cancelled flight, but I dont know how to, Can i have someone to talk to regarding with this matter?… Thank you!