China Airlines Customer Care Phone number | Email 1

China Airlines is the state-owned flag carrier of the Republic of China, and one of its two major airlines along with EVA Air. It is headquartered in Taoyuan International Airport and operates over 1,400 flights weekly to 102 cities across Asia, Europe, North America, and Oceania.

China Airline Official website:

China Airline Online Check-in:

Note: You can check in online between 48 hours to 60 minutes before your scheduled departure time.

Check China Airlines flight schedule here:

Check China Airlines flight status here:

 China Airlines Baggage Allowance

China Airlines

View China Airlines Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

China Airlines Customer care / support Phone number, Email, Hours

China Airlines Customer Contact Centres

Email: [email protected][email protected] ; ‘[email protected]

Region / Country Customer service Hotline Office hour
Taiwan (Taiwan) 412-9000


Mon-Fri (GMT+8) 08:00~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:30
Japan +81-3-6378-8855 Mon-Fri (GMT+9) 09:00~12:00, 13:00~17:30 Closed on Sat, Sun and National Holiday
Hong Kong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30 Sat, Sun, Public Holiday (GMT+8) 08:30~17:00 In relation to the COVID-19, office hours will be amended from 01 May 2020 until further notice. Mon-Fri (GMT+8) 08:30~18:30, Sat, Public Holiday (GMT+8) 08:30~17:00, Sun closed
China +86-400-888-6998 Daily (GMT+8) 08:30~17:30
North America +1-800-227-5118 In relation to the COVID-19, office hours will be amended from 09NOV 2020 until further notice: Mon-Fri (GMT-8PT) 09:00~17:30 West coast time Sat, Sun & Public Holiday (GMT-8PT) 07:00~15:30 West coast time

China Airlines Special assistance

Travel during pregnancy in China Airlines

Pregnancy rules in China Airlines:

  • Expectant mothers can travel in China Airlines till 28th week of the Single pregnancy and multiple pregnancy.
  • After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF). Download PDF

*For any special assistance, Contact:

How to change mistakes in your name, flight date and refund ticket in China Airlines?

View How to change mistakes in your name, flight date and refund ticket in China Airlines through the above link.

China Airlines Special Meals

Orders for special meals should be made at least 24 hours before flight departure; If you have any special needs, please contact their local China Airlines booking staff, they will confirm the meal contents to ensure your food safety and health.

Vegetarian Meal

Special Meal Code
Vegetarian Oriental Meal VOML
Vegetarian Vegan Meal VGML
Vegetarian Lacto-Ovo Meal VLML
Vegetarian Indian Meal AVML
Vegetarian Jain Meal VJML
Fruit Meal FPML
Vegetarian Raw Meal RVML

Religious Meal

Special Meal Code
No Beef Meal NBML
Hindu Meal HNML
Kosher Meal KSML
Moslem Meal MOML

Baby/Child Meal

Special Meal Code
Baby Meal BBML
Child Meal CHML

Nurture meal

Special Meal Code
Diabetic Meal DBML
Gluten Intolerant Meal GFML
Low Calorie Meal LCML
Low Fat/Low Cholesterol Meal LFML
Low Salt Meal LSML
Low Lactose Meal NLML
Bland Meal BLML
  • Only VOML available at KHH.
  • KSML is available at TPE from 2022/08/01 and KSML is not available at KHH/TSA/AKL.
  • Only VOML/DBML/BBML/FPML available at OKA.
  • Only VOML/DBML/BBML/CHML/FPML available at HKG Economy Class.

How to Web Check-in in China Airways?

Procedure to do web check-in or online check-in in China Airways

  1. Visit
  2. Select ‘Fly’ – ‘Airport Check in’ section.
  3. Enter the “Reservation Number”, “First Name” and “Last Name”.
  4. Click on “Check-in”.

List of China Airlines Offices Worldwide

Find China Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with China Airline

Total fleet: 87

Airbus A300

  • Airbus A300-600
  • Airbus A300B4

Airbus A320

  • Airbus A320-200

Airbus A330

  • Airbus A330-300

Airbus A340

  • Airbus A340-300

Airbus A350XWB

  • Airbus A350-900

Boeing 737

  • Boeing 737-200
  • Boeing 737-400
  • Boeing 737-800

Boeing 747

  • Boeing 747-100
  • Boeing 747-200
  • Boeing 747-400
  • Boeing 747SP

Boeing 767

  • Boeing 767-200

Boeing 777

  • Boeing 777-300

British Aerospace BAe 146/Avro RJ

  • British Aerospace 146-200
  • British Aerospace 146-300

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Download China Airlines App for Apple (iphone, ipad, mac) / Android (ios)

China Airlines Social Media Contacts

Queries handled by China Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Dynasty Flyer (Frequent Flyer).

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One thought on “China Airlines Customer Care Phone number | Email


    From: Putra d.o.o. – Rada
    Sent: Tuesday, March 14, 2023 2:02 PM
    To: ‘[email protected]
    Cc: ‘[email protected]’ ; ‘[email protected]
    Subject: RE: URGENT, REFUND: CHINA AIRLINES – Cancel Booking 52KFAP Confirmation Letter
    Importance: High

    From: Putra d.o.o. – Rada
    Sent: Thursday, March 2, 2023 11:54 PM
    To: ‘[email protected]
    Cc: ‘[email protected]
    Subject: URGENT, REFUND: CHINA AIRLINES – Cancel Booking 52KFAP Confirmation Letter
    Importance: High


    We wait refunded the unused tax according to the rules of our ticket – see below.
    From yours rule
    If your ticket purchased via China Airlines website and has not been used or reissued, the refund amount will be credited back to the original payment method within 7 days after the refund is applied online, but the duration of reimbursement will subject to card-issuing banks handling procedures, and the refund/booking service charge will be deducted from the original amount. Tickets purchased via China Airlines website and have been partially flown or reissued, or tickets purchased from Call Center, downtown ticketing office, or airport ticketing counter, the refund duration will vary from case to case. For refunds processed online, the funds can only be returned to the original payer’s credit card or bank account.
    I’ve been waiting since January 6, that’s 70 days and not 7 days

    Kind regards

    Pütra d.o.o.

    Cvetkova ulica 2
    9000 Murska Sobota
    Telefon: 00386 (0) 2 534 15 80

    From: [email protected]
    Sent: Friday, January 6, 2023 1:18 AM
    To: [email protected]
    Subject: CHINA AIRLINES – Cancel Booking Confirmation Letter

    Dear customer, your booking has been canceled.

    We suggest you to keep this email for searching the tickets easily afterward.

    Booking Information
    Reservation Number 52KFAP

    Ticket Information
    Passenger Name Ticket Number

    Canceled Flight Information
    Flight Number Departure Arrival Departure Date Booking Status
    CI0064 VIE TPE 1/8/2023 Canceled
    CI0833 TPE BKK 1/9/2023 Canceled

    If you need to reuse or refund your ticket, you may be charged for the change or refund fee and the fare difference according to the rules of your ticket. If you need to refund your ticket, some types of tickets may be refunded the unused tax only according to the rules of your ticket.

    © China Airlines All Rights Reserved.