CoronaVirus – Travel updates 147


Last updated on :1st June 2021

Recently 2019 novel CoronaVirus (nCoVid) is a big issue all around the world. 2019 Novel CoronaVirus is a new respiratory virus which causes illness to respiratory system, fever, cough, shortness of breath and breathing difficulties.

2019 novel CoronaVirus (nCoV) – Travel updates

Last updated on 19-8-2020

Due to 2019 novel CoronaVirus (nCoV), nationals of People’s Republic of China are not allowed to enter in to some countries. Check the details below:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Albania

All flights to Albania are suspended.
– This does not apply to flights operated by Air Albania (ZB) from/to Istanbul (IST).

Angola

  • Passengers who have been or stayed in the Nationals of People’s Republic of China, Algeria, Egypt, Iran, Italy, Korea (Rep.) and Nigeria are not allowed to enter or transit through Angola.

Antigua and Barbuda

  • Passengers and Airline crew who have been in the Nationals of People’s Republic of China in the past 28 days are not allowed to enter or transit through Antigua and Barbuda.
  • Antigua and Barbuda nationals and residents who have been in China are allowed to enter Antigua and Barbuda.

Argentina

Updated on 5-8-2020

  • Nationals and residents of Argentina can enter Argentina.
  • Except repatriation and medical flights, all flights are suspended till 16 th August 2020.

Armenia

Nationals of People’s Republic of China with a normal passport and Iran nationals will obtain a visa on arrival or eVisa in Armenia.

Aruba

Passengers and airline crew who have been in China (People’s Rep.), Iran, Italy, Japan or Korea (Rep.) in the past 14 days will be subject to immediate screening by the Department of Public Health. The Department of Public Health will decide if the passengers or airline crew must be quarantined or isolated.

Australia

  • Any country’s passenger who already transited through China in the past 14 days, transited through Iran on or after March 1st, 2020,  Korea (Rep.) on or after 2100 AEDST 5 March 2020 will not be allowed to enter or transit Australia.
  • Nationals or residence of Australia or nationals of New Zealand who resides in Australia will be asked to self isolate for 14 days.
  • Passengers who have been in the cruise ship ‘Diamond Princess’ are not allowed to transit or enter Australia.
  • Passengers who have transited through or have been in Italy on or after 5 March 2020 will be required to go through medical screening upon arrival to Australia.

Check here the procedures and documents required to enter into Australia

Austria

  1. Passengers and airline crew members who have been in the Hubei Province of China (People’s Republic of China), Italy, Iran and Korea in the past 14 days must have a medical certificate dated from a maximum of 4 days before their arrival in Austria. The medical certificate must :
    – confirm that the person is not affected by Coronavirus (COVID-19), and
    – be in German or in English, and
    – be obtained at https://infothek.bmvit.gv.at/massnahmen-bei-der-einreise-aus-sars-cov-2-risikogebieten/ .
  2. This does not apply to nationals of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  3. This does not apply to passengers with a British passport.
  4. This does not apply to crew members of cargo, emergency, rescue/ambulance or ferry flights.

Azerbaijan

  • Nationals of China (People’s Rep.), Bahrain, Indonesia, Iran, Israel, Japan, Korea (Rep.), Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, UAE and USA are not allowed to enter  or transit through Azerbaijan if they  do not have a visa obtained before departure.

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B

Bahamas

Bahamas borders are closed until 15 April 2020.
– This does not apply to repatriation flights of foreign nationals from the Bahamas.

Bahrain

  • Passengers or cabin crew who have transited or stayed at the nationals of People’s Republic of China, Korea, Iran, Iraq in the past 14 days are not allowed to enter or transit through Bahrain.
  • Passengers or cabin crew who have been or stayed in Hong Kong (SAR China), Italy, Japan, Lebanon, Malaysia, Singapore or Thailand in the past 14 days must have a valid visa prior to arrival.
  • The nationals or residence of Bahrain, Kuwait, Oman, Saudi Arabia, UAE will be transferred to the medical service if they require for the treatment.

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C

Canada

Passengers who traveled in the cruise ship “Diamond Princess” will be quarantined upon arrival.

Chile

Passengers and airline crew who have been in Italy or Spain will be isolated for 14 days.

China

  1. All passengers arriving at PEK must self-isolate for 14 days.
  2. Passengers arriving from Iran, Italy, Japan or Korea (Rep.) and traveling to Beijing (PEK), Guangzhou (CAN) or Shanghai (PVG) are subject to quarantine for 14 days.

Chinese Taipei

As of 25.05.2021

1. Passengers are not allowed to enter.
– This does not apply to:
– passengers with a Chinese Taipei travel document;
– passengers with an Alien Resident Certificate;
– passengers with a “SPECIAL ENTRY PERMIT FOR COVID-19 OUTBREAK” visa with “DC”, “ER”, “FD” or “FO” stated on remarks;
– passengers with a MOFA ID.
2. Passengers are not allowed to transit.
3. Passengers must have a negative COVID-19 RT-PCR test result issued at most 3 working days before departure from the first embarkation point. Details can be found at https://www.cdc.gov.tw/Category/MPage/XQ9r73gXAgEfJZV9zm6gaA
– This does not apply to:
– passengers with a Chinese Taipei (on the cover: Republic of China Taiwan) passport;
– passengers with an Alien Resident Certificate.
4. Passengers with a Chinese Taipei (on the cover: Republic of China Taiwan) passport without a negative COVID-19 RT-PCR test result issued at most 3 working days before departure from the first embarkation point:
– must complete an “Entry Quarantine Affidavit” before departure available at https://www.cdc.gov.tw/File/Get/bkwclrVuZY_x9P5kYTRVmA ;
– are subject to an RT-PCR test upon arrival at their own expense. Details can be found at https://www.cdc.gov.tw/Category/MPage/XQ9r73gXAgEfJZV9zm6gaA .
5. Passengers with an Alien Resident Certificate without a negative COVID-19 RT-PCR test result issued at most 3 working days before departure from the first embarkation point:
– must complete an “Entry Quarantine Affidavit” before departure available at https://www.cdc.gov.tw/File/Get/bkwclrVuZY_x9P5kYTRVmA ;
– are subject to an RT-PCR test upon arrival at their own expense. Details can be found at https://www.cdc.gov.tw/Category/MPage/XQ9r73gXAgEfJZV9zm6gaA .
6. A completed “Quarantine System for Entry Form” must be submitted before departure at https://hdhq.mohw.gov.tw/
7. Passengers must:
– have a confirmed booking of quarantine facility or hotel; or
– present a completed affidavit obtained before departure at https://hdhq.mohw.gov.tw/ or upon arrival, if they quarantine at home.
8. Passengers are subject to quarantine for 14 days.

Comoros

All airports in Comoros are closed as of 20.03.2020.

Croatia

As of 20.03.2020

Upto 18 th April 2020, passengers are not allowed to cross the borders.

– This does not apply to nationals of Croatia and to those going to a country where they work and live.
– This does not apply to nationals of the Schengen Member States, passengers form the United Kingdom and their family members.
– This does not apply to passengers with a long-term resident permit or a long-term visa issued by a Schengen Member State or the United Kingdom.
– This does not apply to healthcare professionals, healthcare researchers and collaborators, experts in care for the elderly, and persons requiring urgent medical treatment.
– This does not apply to cross-border workers.
– This does not apply to diplomats, police officers in the performance of their activities, Civil Defence services and teams, international organizations staff and International military personnel in carrying out their functions.


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E

Egypt

1. Nationals of Qatar are not allowed to enter Egypt.

  1. Passengers who have been in Bahrain, China (People’s Rep.), Chinese Taipei, France, Germany, Hong Kong (SAR China), Iran, Iraq, Italy, Japan, Korea (Rep.), Kuwait, Macao (SAR China), Malaysia, Singapore, Switzerland, Spain, Thailand or Vietnam will be screened upon arrival, and;

-must present a completed “Health Observation Card”, upon arrival, and

-will be followed up for a period of 14 days.

Before arrival of the flight, carriers must complete and present a “Notifying Form” to the General Quarantine administration.


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F

Fiji

  • Passengers and crew members who stayed or have been in People’s Republic of China, Iran, Italy or in Cheongdo County and Daegu City in Korea (Republic) in the past 14 days will not be allowed to enter or transit Fiji.
  • This does not applicable to the nationals or residence of Fiji.

France

Passengers who are coming from a non-Schengen Member State are not allowed to enter France.
This does not apply to:
– nationals of EEA Member States, Switzerland and passengers with a British passport with nationality “British Citizen”, “British Overseas Territories Citizen” issued by Gibraltar, British Passports with a Certificate of Entitlement to the Right of Abode issued by the United Kingdom;
– passengers with residence permit issued by France;
– passengers with a residence permit issued by an EEA Member States, Switzerland or the United Kingdom on their way home;
– healthcare professionals, health researchers related to Coronavirus (Covid-19).


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G

Georgia

  1. Nationals of China (People’s Rep.) arriving from China (People’s Rep.) or Iran are not allowed to enter Georgia.
  2. Nationals of China (People’s Rep.) who have been in China (People’s Rep.) or Iran in the last 14 days are not allowed to enter Georgia.
  3. Nationals of Iran arriving from China (People’s Rep.) or Iran are not allowed to enter Georgia.
  4. Nationals of Iran who have been in China (People’s Rep.) or Iran in the last 14 days are not allowed to enter Georgia.
    5. Nationals of Georgia who have transited through or have been in China (People’s Rep.), Iran, Italy or Korea (Rep.) in the past 14 days are required to undergo a 14-day quarantine.
  5. Passengers other than nationals of Georgia who have transited through or have been in China (People’s Rep.), Iran, Italy or Korea (Rep.) in the past 14 days must:

– undergo a 14-day quarantine; or

– present a coronavirus-free (PCR) certificate issued by a laboratory of the country of departure or, in case of transit, by a laboratory of the transit country.

Guatemala

  • Passenger who stayed or have been in People’s Republic of China in the past 15 days will not be allowed to enter or transit Guatemala.
  • The nationals or residence of Guatemala will be interviewed and transferred to the medical service if they require for the treatment.

Greece

Passengers whose flights from and to Italy and Spain are not allowed to enter or transit Greece.


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H

Hong Kong

  • Passenger who stayed or have been in the Hubei Province (People’s Republic of China) in the past 14 days will not be allowed to enter or transit Hong Kong (SAR China).
  • The nationals or residence of Hong Kong (SAR China) will be transferred to the medical service if they require for the treatment.

Hungary

As of 20.03.2020, Hungary’s borders are closed.
– This does not apply to nationals of Hungary and EEA nationals with a residence permit issued by Hungary.


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I

India

  • Passengers who have been in the Nationals of People’s Republic of China in the past 20 days are not allowed to enter or transit through India.
  • Indian residents who have been in China on or after 15th January 2020 will be quarantined upon arrival.

Indonesia

  • Passengers who have been in the Nationals of People’s Republic of China in the past 14 days are not allowed to enter or transit through Indonesia.
  • Indonesian residents who have been in China will be quarantined upon arrival.
  • Nationals of People’s Republic of China will no longer obtain a visa on arrival.

Iran

  • Nationals of People’s Republic of China with a normal passport, passengers with a Hong Kong (SAR China) passport and passengers with a Macao (SAR China) passport can only obtain Visa on arrival. They need to clear the medical / health check-up up on arrival.
  • According to the UAE government travel restriction issues, UAE nationals will not be allowed to travel to Iran.

Iraq

  • Passengers and crew members who stayed or have been in People’s Republic of China, Hong Kong (SAR China), Iran, Italy, Japan, Korea (Rep.), Macao (SAR China), Singapore or Thailand in the past 14 days will not be allowed to enter or transit Iraq.
  • Nationals of People’s Republic of China, Iran are not allowed to enter into Iraq.

Israel

  • Passengers who have been in the Nationals of People’s Republic of China in the past 14 days are not allowed to enter or transit through Israel.

Italy

1.Passengers traveling as tourists are not allowed to enter via airports in below listed areas.

2.Passengers arriving at airports in below listed areas, are allowed to enter if they are traveling on business, for health reasons, in an emergency or if they reside in one of these areas. A completed “Self-declaration” form must be presented upon arrival.

– Areas: Alessandria, Asti, Lombardy, Modena, Novara, Padova, Parma, Pesaro and Urbino, Piacenza, Reggio Emilia, Rimini, Treviso-Venice, Verbano – Cusio – Ossola and Vercelli.


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J

Jamaica

  • Passengers who have been in the Nationals of People’s Republic of China traveling to Jamaica will be quarantined upon arrival atleast 14 days.

Japan

  • Passenger who stayed or have been in Hubei Province or Zhejiang Province (People’s Republic of China), Cheongdo County or Daegu City in Korea (Rep.), Gyeongsan-si, Andong-si , Yeongcheon-si, Chilgok-gun, Uiseong-gun, Seongju-gun or Gunwi-gun in Gyeongsangbuk-do in Korea (Rep.), Qom Province, Tehran Province or Gilan Province in Iran in the past 14 days will not be allowed to enter or transit Japan.
  • The nationals or residence of Japan will be transferred to the medical service if they require for the treatment.
  • If the passport issued for Nationals of China in Hubei Province or or Zhejiang Province (People’s Republic of China), they will not be allowed to enter Japan.
  • Passengers who were in the cruise ship ‘Westerdam’ are not allowed to enter Japan.

Jordan

  • Passengers who have been in the Nationals of People’s Republic of China in the past 14 days are not allowed to enter or transit through Jordan.

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K

Kazakhstan

Nationals of China (People’s Rep.) with a normal passport arriving at Almaty (ALA), Aktau (SCO), Astana (TSE), Karaganda (KGF), Shymkent (CIT) or Taraz (DMB) are no longer visa exempt

Korea

  • Passengers who have been in the Nationals of People’s Republic of China / Hubei Province in the past 14 days are not allowed to enter or transit through Korea.
  • Visitors arriving from Japan who have been in the cruise ship ‘Diamond Princess’ are not allowed to transit or enter (Korea Rep.).

Kyrgyzstan

As of 20.03.2020, All Flights to Kyrgyzstan are suspended.

Kuwait

  • Nationals of People’s Republic of China are not allowed to enter or transit through Kuwait.
  • Passengers with a Hong Kong (SAR China) passport are not allowed to enter Kuwait
  • Passenger who stayed or have been in People’s Republic of China in the past 14 days will not be allowed to enter or transit Kuwait.
  • Passenger who stayed or have been in Hong Kong (SAR China), Iran, Iraq, Italy, Japan, Korea (Rep.), Singapore or Thailand in the past 14 days will not be allowed to enter or transit Kuwait.

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L

Lebanon

  • Passengers who have stayed or transited through China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Iran, Italy, Japan, Korea (Rep.) or Macao (SAR China) in the past 14 days, are not allowed to enter or transit Lebanon.
  • Nationals of Lebanon and resident of Lebanon who have been in China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Iran, Italy, Japan, Korea (Rep.) or Macao (SAR China) must fill-in “The ministry of health new information form” before arrival.
  • . Nationals of China (People’s Rep.), Iran, Italy, Japan and Korea (Rep.) are not allowed to enter and transit Lebanon.
  • If the passenger has a passport issued by China, Chinese Taipei, Hong Kong (SAR China) and Macao (SAR China), Iran, Italy, Japan, Korea (Rep.) can enter or transit Lebanon if they

– are residence or nationals of Lebanon or

-have any of the documents such as Lebanon passport, Lebanon national ID card or civil extract

-United Nations Interim Force in Lebanon (UNIFIL).


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M

Malaysia

  • Nationals of People’s Republic of China who stayed or have been in the Hubei Province are not allowed to enter or transit through Malaysia.
  • It is not applicable to the passenger who reside in Malaysia.

Malta

As of 20.03.2020, All Flights to Malta are suspended.

Mongolia

  • Passenger who stayed or have been in People’s Republic of China in the past 30 days will not be allowed to enter or transit Mongolia
  • It is not applicable to the passenger who reside in Mongolia.

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N

New Zealand

New Zealand borders are closed from 20 th March 2020.

This does not apply to nationals of New Zealand, permanent residents and residents with valid travel conditions, and their immediate family.
– This does not apply to nationals Australia and permanent residents if New Zealand is their primary place of established residence.
– This does not apply to diplomats accredited to New Zealand and currently resident in New Zealand.


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O

Oman

  • The nationals of China, Iran, Italy are not allowed to enter Oman.
  • Nationals of Bahrain, Kuwait, Qatar, Saudi Arabia and the United Arab Emirates are not allowed to enter Oman with a national Id card and they must travel with passport.
  • Passengers arriving from China (People’s Rep.), Iran, Japan, Korea (Rep.) or Singapore will be quarantined for 14 days upon their arrival to Oman.
  • Nationals of Oman are allowed to enter with a national ID card if they used the card when they departed from Oman.

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P

Philippines

  • Passenger who transited through or have been in People’s Republic of China, Hong Kong (SAR China) or Macao (SAR China) in the past 14 days will not be allowed to enter or transit Philippines.
  • Residents or nationals of Philippines who transited through or have been in People’s Republic of China in the past 14 days will be required to self isolate for 14 days.

Portugal

Flights to Portugal are suspended until 17 April 2020.
-This does not apply to flights arriving from Angola, Austria, Belgium, Brazil (Sao Paulo (GRU) and Rio De Janeiro (RIO) airports only), Bulgaria, Canada, Cape Verde, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guinea-Bissau, Hungary, Iceland, Ireland (Rep.), Italy, Latvia, Lithuania, Luxembourg, Malta, Mozambique, Netherlands, Norway, Poland, Portugal, Romania, Sao Tome and Principe, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, USA, United Kingdom or Venezuela.
– This does not apply to flights bringing back nationals and residence of Portugal.


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Q

Qatar

Passengers who have been in China (People’s Rep.), Iran, Japan, Korea (Rep.) or Singapore in the past 14 days will be required to self isolate for 14 days.


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R

Russian Federation

  • Nationals of People’s Republic of China who travels to Kaliningrad (KGD), St. Petersburg (LED) or Vladivostok (VVO) will no longer obtain an eVisa.

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S

Saudi Arabia

  • Passengers who have transited through or have been in China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Iran or Macao (SAR China) in the past 14 days are not allowed to enter or transit through Saudi Arabia.
  • All the nationals of GCC countries will not be allowed to enter or transit through Saudi Arabia with the national ID card. They must carry their original passport.
  • Tourist visas issued to nationals of Afghanistan, Azerbaijan, China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), India, Indonesia, Iran, Iraq, Italy, Japan, Kazakhstan, Korea (Rep.), Lebanon, Macao (SAR China), Malaysia, Pakistan, Philippines, Singapore, Somalia, Syria, Thailand, Uzbekistan, Vietnam and Yemen, are invalidated.
  • Umrah visit or Prophet’s mosque visit will not be allowed and it does not apply to nationals of Bahrain, Kuwait, Oman, Qatar and United Arab Emirates with a visit permit obtained through the website of the Ministry of Hajj and Umrah.
  • Airline crew will be subject to medical examination, if required.

*All the above does not applicable to the nationals of Saudi Arabia.

Senegal

Last updated: 31-08-2020

  • Travel to Senegal are restarted.
  • Nationals or residents of Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland are not allowed to enter.
  • All the passengers over the age of 2 years must provide a negative COVID 18 test certificate upon arrival to Senegal. You can check here for the local authorized medical institution to take COVID 19 test in Senegal.

Singapore

Singapore’s measures for inbound travellers in relation to COVID-19 are summarised in this table.

SummaryTable1_20200814SafeTravel Table

For more details, visit https://www.ica.gov.sg/covid-19/ArrivalSG

South Africa

  • Only Repatriation Flights, emergency flights will be allowed.
  • Nationals and Residents of South Africa will undergo screening, medical check up and also 21 days quarantine.
  • All flights to South Africa are suspended until 31 st August 2020.

For more details visit here

SriLanka

  • Nationals of People’s Republic of China will no longer obtain a visa on arrival to SriLanka.

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T

Thailand

  • Based on the travel advisory restriction issued by United Arab Emirates Government, nationals of United Arab Emirates are not allowed to travel to Thailand.
  • All other passengers,  please check with your airline.

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U

United Arab Emirates

Last updated: 21-9-2020

Who can enter UAE under COVID 19 situation?

  • Nationals and residents of UAE
  • domestic helpers traveling with the sponsor,
  • Tourist to Dubai,
  • nationals of Bahrain, Kuwait, Oman and Saudi Arabia who have UAE Identity Card can arrive to Dubai.
  • nationals of Korea (Rep.) traveling under the Fast Track program and arriving at Abu Dhabi or Dubai. They must have a pre-arranged visa or a pre-approval to enter;
  • nationals of Indonesia traveling under the Safe Travel Corridor program. They must have an entry permit and a return ticket.

What is the procedure after entering UAE airport under COVID 19 situation?

  • Once passengers arrived at Abu Dhabi or Dubai, they must undergo medical screening.
  • Submit a completed Self-Declaration-Form-UAE
  • Download and register the COVID-19 DXB Smart App
  • Health insurance is must for tourist to Dubai
  • UAE residents who has residency visa must have GDRFA approval. Check status of your approval before departure.
  • Valid negative certificate for Coronavirus (COVID-19) PCR test. The test must have been taken at most 96 hours before departure. The certificate must be issued by an approved lab listed on https://screening.purehealth.ae or a lab accredited by the departure country. Children younger than 12 years and passengers with severe or moderate disabilities are not required to take this test.
  • Nationals of Korea (Rep.) traveling under the Fast Track program must have an ‘Isolation Exemption Certificate.
  • Transit is only allowed for maximum 24 hours at Abu Dhabi (AUH).
  • Passengers transiting Abu Dhabi (AUH) for more than 8 hours must have a confirmed hotel booking.

United States of America (USA)

Flights that are airborne as of 17:00 US EST on 2 February 2020 are exempted from the Coronavirus-related travel restrictions.


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V

Vanuatu

  • Passenger who travels to Vanuatu will provide a valid medical certificate to prove they are not affected by 2019 novel coronavirus (2019 nCoV).
  • All the passengers must fill an “passenger health declaration form” before boarding to flight to Vanuatu.
  • Passengers who have stayed or transited through China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Japan, Korea (Rep.), Macau (SAR China) or Singapore in the past 14 days are not allowed to enter Vanuatu.
  • Passengers who have traveled or transited through China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Japan, Korea (Rep.), Macau (SAR China) or Singapore on or after 31 December 2019, and who have spent the travel outside of China (People’s Rep.), Chinese Taipei, Hong Kong (SAR China), Japan, Korea (Rep.), Macau (SAR China) or Singapore in the past 14 days must obtain a valid medical certificate from any registered medical practitioner certifying that they are free from any respiratory illness suspected of Coronavirus (COVID-19).
  • Nationals and residents of Vanuatu transiting for more than eight hours in Hong Kong SAR or Singapore or have left the terminal must be self-Quarantined for 14 days outside of Vanuatu before traveling into the country.

Vietnam

  • Passengers who have traveled or transited through China in the past 14 days are not allowed to enter Vietnam. This does not apply to passengers who travel for diplomatic or official purpose.
  •  All passengers must fill out a quarantine form prior to arrival.
  • Passengers who travel for diplomatic or official purpose will undergo a medical examination at the border before allowed to enter Viet Nam.
  • Passengers who have been or transited through Korea, Iran or Italy in the past 14 days will be quarantined for 14 days.
  • Nationals of Italy and Korea (Rep.) with a normal passport are no longer visa exempt.

Flights to travel back to your country and what are the requirements /  procedures


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147 thoughts on “CoronaVirus – Travel updates

  • Venancio Donato

    I am really having a hard time contacting your reservation office as it’s always busy. I do understand your situation and I have decided to leave a comment. I am a Filipino citizen traveling to New York on your airline EVA Air via Taipei. Am I part of the travel ban even though my last destination is JFK? Please advise. Your quick response is very much appreciated.

    • MD MIZANUR Rahman

      Dear Sir/Madam
      I am requesting for refund and cancellation of my booking TH740046 with your member TRAVEL UP
      Saudi authorities ban umrah fear of corona virus . And also requesting for response of my email from last two weeks they didn’t respond. Also I tried to speak with someone but the phone line is whole day is busy. I booked tow return tickets with medalist airline LHR to MEDINA and Jeddah to LHR on 31st March.2020.
      For this situation what shall I do. Please advice me?

      Thank you

      Thank you

  • Barbara Viljoen

    Good day, have been trying to get hold of Air China in Johannesburg for the past week, phones just ringing no one answers. Is there any reason for this?

  • Gerald Liu

    NO ONE answer my calls in your local office.
    My itinerary of flights from Las Vegas to Soul, Korea on 04/13/2020, will it be cancelled and get refund for the COVID-19? Let me know ASAP, please!

  • Editor Post author

    Hi Carla Barbara Coppi,

    Please call your airline and definitely they will assist you in this matter.

    Thanks,
    Support team.

  • Majid Naemi

    My austrian airline ticket to U.S. connecting flight to vienna to U.S part has been changed by airline to Turkish Airline Tehran to Istanbul to Vienna. On March, 16, 2020. Later flight from IKA to Istanbul flights seems to be on hold. Austrian Airline claim flights on Turkish airline still valid but IKA authorities say there is no flights from IKA by Turkish Airline. Please inform me if it will not be Turkish flight from Tehran notify Austrian Airline that they can proceed my issue.
    My booking code is UXYSV6 Let me know please ASAP that I have enough time to resolve it timely.
    Majid Naemi

  • Richard Alan Stacey

    I have a booking to Thailand on the 14th April 2020 would it be possible to give me information if the flight will still be operating or will you let me know if the flight will be cancelled?
    If the flight is cancelled can Thai airways re book my flight to a later date.

  • Kevin Mason

    I am a travel agent with a client travelling from Seoul to Sydney originally on 21 April. You have sent a schedule change to the same flight on 22 April, meaning my client must stay an extra day. Please provide information regarding your provision of accommodation for this night. I have been trying to contact your office in Sydney, but it is continually engaged. Flight reloc is SI5YDH, Mr Timothy Driscoll

  • Charles zeloof

    I am trying to get hold of your office but nobody answers.
    I received an email that says that my flight has been cancelled.
    I need clarity – please please can someone contact me to clarify.

  • Wendy-Ann Chick

    Whilst your CoronaVirus updates on this page are useful to some, it does not provide information regarding reservations made and paid for on Swiss Air before the CoronaVirus outbreak which are now channelled through high risks areas like Italy.

    I am finding it impossible to a) get someone to answer your phone before the call before is timed out; b) get a response to my email query.

    My husband and I were to travel on a cruise which ends in Venice in May and from there we were supposed to fly via Zurich on Swiss Air back home. The cruise has been cancelled due to the CoronaVirus and Italy is in lockdown. Consequently we will not be able to use the flights we have booked and paid for and would like to know what compensation Swiss Air is offering for these flights in light of the increasing travel restrictions which are causing passengers to reschedule/cancel flights through no choice of their own?

    Your urgent response would be appreciated. Thank you.

    • Editor Post author

      Hi Wendy-Ann Chick,
      This page is only about the travel updates or restrictions due to Coronavirus. You should contact the Swiss airline directly for the assistance.

      Thanks,
      Support team.

  • Paresh Jai

    Hello, both my wife and I are booked to travel to Rome from London on 25th March, 2020 via Alitalia, we due to the Corona Virus spread have cancelled our trip. Kindly advise how to go about cancelling our ticket and get a refund.

    • Roman Yankovskyy, Maiia Koshman

      We are the business class passengers of the Flight on Wednesday 18th of March Manila-İstanbul-Kiev TK85,TK 457. We are on Cebu and can’t get to Manila as all flights(vessels) are cancelled till 14 of April, moreover Ukraine closes the air passengers transportation on 17 of March. How can we get at least to Turkey during next week, via any other routs, maybe in combination with other airline (for example there is flight from Cebu to Dubai and then to Turkey)?

  • Erik Hansen

    To whom it may concern.
    I hold a flight on March 17th from Copenhagen via Singapore to Manila, I live in Germany.

    Question, do the plane leave on schedule, if yes, can I enter to Manila? I am a danish national.

    My reservation is: OMU561 and flight numbers: SQ 351 and SQ 910

    Look forward to receive your confirmation or any comments you may have.

    Erik Hansen

  • Gunawan TR

    I purchased my Jakarta-Tokyo-Jakarta ticket early 2020 before the coronavirus outbreak, definitely it’s the promo ticket but no flexibility of changes the travel dates. Now, with all the coronavitus issue, is ANA giving flexibilities to passengers with promo ticket to postpone the travel date? Thank you.

  • Paul Popescu

    No one answer my calls in your local office, Bucharest , Romania. DO to the situastion with Corona Virus I would like to ask about cancelation or changing fliht data to AUA flight from Bucharest to Viena. Please let me know ASAP, which way I have to follow(e-mail address or tel. no.)!

  • SANDRA BURDETT

    Dear Sirs – I am writing this on Thursday 12th March.
    I have been trying to contact someone for 2 days now. I live in the UK. I am due to fly on holiday to Bogota, Colombia from London Gatwick on Sunday 15th March on UX1014 and transiting in Madrid onto UX193 – returning 13 days later on 28 March on UX 194 and UX 1015. The Colombian government has now issued a directive saying that everyone coming via Spain even in transit will have to go into self-isolation when they arrive in Colombia for 14days. It is therefore impossible for us to go on holidays there.

    I need either a refund for this flight or possible to change it to the same flight at a suitable date in the future.
    Please let me know what Air Europa is doing in these circumstances?

  • vipul

    hI,
    my wife is travelling from Ahmadabad,India to abu dhabi, Dublin,Toronto. journey will start on 15 the march. via Etihad. from Dublin its Air canada.

  • Dang Lavender

    I’m due to fly back from Manila to Dubai on the 25, is it still okey to fly back? Your response is very much appreciated.

    Thanks and regards
    Dang Lavender

  • Annette Gill

    There is a travel ban to El Salvador and I have been trying to get in touch with someone from your company to cancel my trip of a party of six. I waited for almost 30 minutes and then my call was disconnected and then I called again and was on hold for 50+ minutes and still no answer.

  • Liang Poh Chu

    Trying to contact Lufthansa Office in KL (03-20531898) for the past few days and unable to get through. Keep asking us to hold and press #1 until the line gets cut off.

    It is frustrating. I have tickets to Frankfurt (end April 2020) and trying to get information on rebooking.

  • Angela Parr

    Good morning
    I have a flight booked from London to Cape Town with you airline in June 2020.
    I would appreciate knowing your policy if YOU as an air line have to cancel flights due to the Corona Virus pandemic.
    Thank you
    Angela Parr

  • titus sigilai

    please help to release visa as a travel ticket am titus sigilai having trouble to get travel visit my wife christine dalton johnstown ferndale area family of fred dalton please confirm his parent to sent money aramak altoona fred dalton 93749b31 .com linkedin.com my a/c 1310161908696 equity kenya eldama ravine kamelilo village hard to covince office as it always busy am kenyan traveling to USA asking your office to release me waiting to meet my wife in johnstown what do i do for travel ticket hard 0724904953

  • Asrar Khan

    Hello,

    I am supposed to fly out today with my wife from Los Angeles to Turkey but due to the Corona Virus we would like to change the date of our trip and reschedule. I have been trying to call but cannot get a hold of anyone at the office.

    Can you please help me out.

  • esra duru

    hola buenas noches
    es que el dia 23 de marzo tenemos el vuelo desde Lima a Estambul
    pero ya q hicieron parar las entradas a Estambul desde europa.
    en este caso
    que nos pueden recomendar? nos pueden orientar porfavor?
    el dia 23 de marzo es el clave pq el visado de Schengen tamb comienza el mismo dia
    asi que ‘ antes ‘ no podemos((
    gracias

  • XIaomo Hong

    We contacted your NY office two days ago and the representative told us that they have changed our travel dates and moved to a future date. However, today we still received the confirmed tickets from Delta and it shows that we are still flying on our original date in March 16. My son is having a high fever and my parents are still stuck in China because of the travel ban. We can’t reach the office by phone today. Can someone please help us?

  • SPALLER/PAUL JASON

    Passenger(s): SPALLER/PAUL JASON
    Orbitz.com Itinerary Number: 7524519425062
    Philippine Airlines Confirmation Code: LYEEXG
    Delta Confirmation Code: GGCZZ7

  • Joeriz G. Dionisio

    I would like to reschedule / rebook my confirm flight DXB to Manila(26Mar2020) and return flight on 18Apr but I’m not able to connect to your dubai number 043545777 coz always busy or no answer at all. Can anybody assist.

  • Susanne Andersen

    I am SO frustrated , because ti is impossible to get in contact with Aegean Airlines !!!!!
    I have tried all the telephon numbers, and did’nt got any contact !!!
    Offcourse I understand the situation, but it should be possible to get an answard !!

    Susanne Andersen

  • Samuel Hiire Davis

    I want to change my flight so I can fly back home (Uganda) on Thursday before the ban on flight. Let me know how fast the can be done.

  • Ruby Gamble [email protected]

    I have an Etihad ticket to fly to Dublin on 3rd April.
    Booking reference ZMHDAR. Business Class. Etihad Guest number 106838453433

    I have tried various ways to contact Etihad about possibility of ticket change, but all in vain. I visited Etihad office in Thapathali, kathmandu this afternoon, only to find it closed, despite the webpage saying it is open Sunday – Friday.

    Can someone PLEASE help me, a loyal Guest and Etihad customer, to know what best to do???
    Thank you.
    Ruby gamble

  • Bertha Periera

    Dear Sir/Madam,

    i had been trying to contact your customer service representative to know the cancellation/date change charges for booking done from Mumbai to Goa for 19th March for our MD and his family in view of the corona virus effect vide PNR no. E5DBUS.

    Looking forward to hear at the earliest from you.

    Thanking you.

    Rgds.,
    Bertha

  • Marta Alicia Zardini

    Buenos días, tengo 2 pasajes de Tokyo a Osaka el día 1/4/2020, vuelo JL3009, a las 18,25 hs, saliendo de Narita y llegando a Itami. Sacamos los pasajes por E-Dreams, con la cual es imposible comunicarse. No responden.Me dieron un número de reserva : 2827716. He hablado con operadores de Japan Airlines, y me dicen que que ese número no es válido. Mi nombre es Marta zardini, y mi marido es Norberto Virginillo. Es posible que me puedan dar el número de reserva correcto para poder cancelar y cambiar el pasaje???

  • Nish

    I have return ticket from KTM to SYD on 31/03/2020 and due to the recent self- isolation order from the Government, i need to return at least 2 weeks early to put myself in self- isolation to abide the law. Therefore, i have to change my return date to today or 17/03/2020 or 19/03/2020. Please let me know the procedure?

    Ticket no: 232-6318240342

    I have return ticket from KTM to SYD on 31/03/2020 and due to the recent self- isolation order from the Government, I need to return at least 2 weeks early to put myself in self- isolation to abide the law.

    Therefore, i have to change my return date to today or 17/03/2020 or 19/03/2020.

    As this situation is not intentional or personal, i would request the Malayasian Airlines to reschedule my flight without additional charge/fare as it will create financial hardship on me.

  • Jose R Esguerra Jr.

    I am having difficulty calling Japan Airlines, either the telephone is just ringing and/or no answer. I have a Japan Airlines flight from MNL to SAN on March 23, 2020. Due to current situation in the Philippines, in which the entire Metro Manila is under quarantine, I would like to cancel my flight. Below is my information:

    Jose Ramos Esguerra, Jr.
    Ticket #: 131-7445724062-63
    Airline record: WPQ59S

    Your immediate reply is highly anticipated.

    Thank you.

  • halina

    Good afterrnoon, I try to change booking nr Q86RLW, it is tomorrow stockholm -singapore. No one answering and it is not possible change on line.Best H

  • Francis

    My departure date from FLL to POS is on April 8, 2020, I am a Trinidad born naturalize US citizen without a T & T passport, am I allowed entry into Trinidad then? Thanks

  • Michaela Kohlova

    Hello, I can not find any information about flights from St Lucia to London, UK. Please can you inform me, if the scheduled flights are still valid? My flight fro St Lucia to London is scheduled for 22.3. I have tried to call your line several tims but its always busy. Thank you very much.

    Michaela

  • Michaela Kohlova

    Hello,

    Can you please give me information, if the flights from St. Lucia to London operated by British Airways are mantained as they are scheduled or is there restriction because of COVID-19? I have flight booked from St. Lucia to Gatwick on 22.3. and I need to know, if the flight will not be cancelled. I have tried to call the airport, but nobody answers, there is lack of update, so I hope you will answer my message as soon as possible.

    Tnak you.

  • Joly Jean-Luc

    Hello, we have a ANA/Swiss Air return ticket on april 2nd from Osaka to Paris with a stopover at Zurich airport. In our reservation informations the Zurich-Paris flight still appears but the Osaka-Zurich has desappeared ! Can you please give us informations about that ? Has this flight been cancelled ? Only Transfered ? Please again, answer through this e-mail page because it is impossible to reach you by phone.

  • Joamel S. Deligero

    I have tried to contact all your contact numbers but there is no success. We are booked to SINGAPORE AIR LINES flight number SQ 5089 from CEBU to Singapore on the 12th of May 2020 at 1450H and SQ 5268 from SINGAPORE to CEBU on the 20th of MAY 2020 at 1235H. However I just received a mail from SINGAPORE AIR LINE that our booked flights has been change due to the current situation of CORONA virus.
    May question are:
    1. Is it possible to rebook our flights in an open date till next year? If yes, until when?
    2. Is it possible to refund the tickets? If yes, how and what is the procedure since I booked this flight from an online system using credit card.
    3. Can I possibly process this in your satellite office or local office in our place in CEBU Philippines?

    Your prompt reply is highly appreciated.

  • Thair Al-tikriti

    Please be informed that I have a reservation on Turkish airline (code RGQ66K) booked on 15/01/2020 as below:
    31 March 2020 Amman to Istanbul
    01 April 2020 Istanbul to Bogota
    I received a mail notification regarding rescheduling my flight to Istanbul without indicating the new date also nothing mentioned about my other reservation to Bogota, I tried all Turkish airline office’s phone numbers in Amman but unfortunately no response even the Turkish airline cell phone (+90 850 333 0 849).

    Please, I need to know what is the new status of my reservation?

  • Fatima Ballim

    Trying to get through to Saudia offices in Johannesburg regarding my flight on 19/03/2020 with no success. Flight shows cancelled on website. We were travelling for Umrah to KSA. l have not been refunded to date. Please advise how to proceed.
    Thank you.

  • Rada Vukcevic

    Hi,
    My flight with Turkish airline is on May 10,2020 from JFK New York, connecting in Istanbul, to Podgorica, Montenegro
    I would appreciate knowing if YOU as an air line have to postpone/cancel flights due to the Corona Virus pandemic.
    Please advice what should I do……Thanks

  • HOEGMARK/BJARNE HARRI MR

    I am really having a hard time contacting your reservation office as it’s always busy. I do understand your situation and I have decided to leave a comment. I HAVE RESERVATION KW6VSL I WANT TO CHANGE MY FLIGHT BKK HEL VAASA TO 26 MAR DUE TO COVID 19. PLEASE CONTACT ME BY THIS EMAIL.
    +6653740208 +6653740218 +66855991748

  • Renee Harkins

    Could you please credit my reservation code X1Y2YB. I CANNOT GET THRU ON THE PHONE. I have tried several times. Would like credit or money back on visa as soon as possible

    • Marie Chiariello

      Hi can you please let me know if my flight is scheduled to fly to Chicago
      On Sunday the 22nd from Ixtapa direct flight my code is SDMGTA
      Let me know by email,thank you,

  • Gillian Jacques

    I am a Canadian citizen and currently hold a ticket back to Canada for April 20. I understand you will be discontinuing flights from Brisbane to Vancouver. I am looking to change my flight before this happens. Can you help me? My current Air Canada booking reference number is JL2C9G and my name is Gillian Margaret Jacques.
    Thank you for any help you can be.
    My contact numbers are: 7 3890 2013 (Brisbane) or 0418 899 257 or [email protected]

  • baldwin luriz

    Good Day . regarding to our Flight details on March 31, 2020 . Our flight travelling from Clark international Airport going to Dubai international airport . In due to Covid 19 . Dubai UAE suspend all travelers to get in their country , even the residence visas . I just want to ask you to make our flight booking to make an OPEN BOOKING so once the UAE open for travelers we can book again our flight . thank you so much

  • Aubert

    hello
    i bought a ticket on turkish Airline bangkok marseille TEALKW for 04/05/20 return on 29/07/20. Due to the situation of the Covid19 virus and the uncertainty of being able to travel, I think it is preferable to cancel or to be able to postpone my trip at the end of May 2020 without penalties.
    thank’s for your answer.
    Best regards
    Michel

  • Richard Ashley

    Is airline confirmation WL5SUR for Tebogo Thato Phala still good or is the flight cancelled by SAA?
    If we want to change the outbound ticket to April 17, 2020, how do we do it?

  • LUCY OSORNIO

    DO TO THE CORONAVIRUS AND GOVERNMENT SAYING TO TRAVELING TO MEXICO UNLESS ESSENTIAL I NEED TO CANCEL MY FLIGHT OUT OF TIJUANA TO LEON. HOW DO I GET A REFUND FOR MY FLIGHT? TRYING TO CALL VOLARIS AND NOT GETTING ANYONE TO ANSWER THE PHONE. RESERVATION KYUQKG. PLEASE HELP

  • Francis Davantes

    I am requesting for refund and cancellation of my booking WLQSVM. I have not receive any email on the cancellation and refund requested last Thursday March 19, 2020.

    thanks,
    Francis

  • Sutham NM

    EVA Record locator KXM7WD for flight BR 067 Bangkok – London tomorrow Sunday, March 22nd, 2020
    Orbitz itinerary 71005883191949
    Unable to contact Orbits for several days in order to cancel this trip and request refund.
    Please cancel ASAP as I do not when I will be able to contact Orbitz.

  • Melanie Kirchner

    Good Day,
    I have tried to contact all your contact numbers but there is no success.

    I have return flight from Bali to Germany with Emirates flight number MMKS3W from Denpansar over Dubai to Germany on the 22th of April 2020. I want to change due to the current situation of CORONA virus.

    May question is: I want to go to Germany as soon as possible. What can I do? Can you please change my flight to a earlier Date?

    Your prompt reply is highly appreciated.

  • SOM NATH SINDWANI

    I HAVE BOOKED AIR TICKETS FROM MUMBAI TO WASHINGTON DC ( IAD AIRPORT) ON 18TH MAY 2020 BY DELTA AIR LINE FLIGHT AF8706 . I WOULD LIKE TO CANCEL MY TRIP DUE TO CARONA . PL. GIVE ME UPDATE OF FLIGHT DATED 18TH MAY 2020
    SOM NATH SINDWANI
    9967604746

  • SANUSI AYOOLA

    Good Day,
    I have tried to contact all your contact numbers but there is no success.

    I have return flight from south africa to Nigeria with Confirmation number: SRDVOR FULL NAME: SANUSI AYOOLA RASAQ . I want to change due to the current situation of CORONA virus.

    May question is: I want to go to nigeria as soon as possible. What can I do? Can you please change my flight to a earlier Date?

    Your prompt reply is highly appreciated.

  • Edmund Fernandez

    I need to know if the flight from Jakartha to Johore Bahru , QZ 240 on 2 April 2020 is still on schedule or has it been reschedule or cancelled.

    Since the government of Malaysia has extended the movement control till 14 April 2020. Will this affect the flight?

    My Wife and son is on that flight.

    Please reply soonest.

  • NIKOLAOS ZAMBEIS

    I have reservation on june 26th from Athens gr to LAX returning on aug 16th ticket no 2352410140415 could you please tell me what are my options because i cannot reach any one at the phone in your Athens office .
    Thank you
    NICKOLAOS ZAMBEIS

  • Frederick De Asis

    Dear Sir,

    Is your cargo flight from Kotoka airport to Asia(Hong Kong,Thailand,Malaysia,Singapore-Asia Pacific)still working ?

    If yes, what is your scheduled flight for the week?

    Thank you and best Regrds,

    Freddie

  • HEMENDRA SINGH SOLANKI

    SIR ,
    MY FLIGHT SG-2763 ON DATE 31-03-2020 MORNING 5:45 AM FROM JAIPUR TO SURAT ,PLEASE TELL ME THAT FLIGHT IS CANCELLED OR NOT, AND IF CANCELLED THEN WHEN WILL BE REFUND FULL AMOUNT IN MY ACCOUNT ,
    SO PLEASE CONTACT ME AND TELL ME ABOUT ALL SITUATION
    MY CONTACT NUMBER IS 8849243443

  • Johan Vanhouwaert

    On Monday 30/03/2020 i have booked a flight From Brussels to Samsun through Istanbul and return on Thursday 02/04/2020 from Samsun – Istanbul – to Brussels. The flight to Istanbull is cancelled by Corona virus so i can’t manage to get the flight from Istanbul to Samsun neither. How can i cancell my flight and refund my ticket. I made reservation through gotogate.com.I was trying to make contact through different channels but there is no connection possible.

    thx for your support

  • Margaret Hopes

    We would appreciate your help and advice.
    My husband and I are looking to travel (on a return ticket) back to Newcastle / via Dubai as soon as emirates start operating again.
    We are both elderly – 80 and 73 –
    Info as follows: Business Class – booked under our sons’s name : Jonathan Hopes.
    Margaret Hopes – ticket no. 176 2335056717 – issued by AGT 86491856 AE
    Philip Hopes – 176 2335056718. “. “
    Our tickets (of course cancelled) already purchased are for
    8 April 2020 – flight no. Sydney/Dubai EK413 – Dubai /Newcastle EK035
    Would you be able to inform us as soon as the first flight is available? Appreciate the situation but look forward to hearing from you. Thank you. Mobile 07977214728 (UK number – not sure of codes here in Oz)
    Regards Margaret Hopes.

  • Nilab

    Dear Sir/Madam,

    I am currently in Kabul, Afghanistan but I want to go back to Islamabad but I have no idea if PIA has flights from Kabul to Islamabad. I did contact your office in Kabul but my calls were not responded back.

    Would you please guide me in this regard?

  • DUMONT

    Hello,
    We are still waiting to receive the open tickets in replacement of those we could not use due to coronavirus. We were suppose to receive a mail two days ago. (réf of our flight from LAX to PVR and return (08/04 – 27/04) CUYTGP

  • Elena

    I already emailed your office regarding LAX to CEBU ticket refund. I purchased the ticket last year 1st week of May 2019 1 year valid. I am having a hard time reaching the travel agency and your office as well. Please respond to my email ASAP. Greatly appreciated. Thank you and God bless.

  • angad kumar

    I got massage on my mobile that my flight has been cancelled as per Kuwait Government Travel advisory due to COVID-19 pandemic but didn’t received the amount. I am trying contact your kuwait office but not able to contact. please refund my amount. my booking referance no is ‘TKJ32D’.

  • Dace

    it’s not possible to find any valid contact information for Turkish Airlines Riga, Latvia office! We would like to to apply for the refund of flight tickets Riga-Istanbul-Riga! Where shalI I call, what shall I do? It’s getting ridiculous and pitiful at the same time.

  • Fasial

    Hello

    Do to Corona virus we would like to submit a cancellation to our booking # JQMXSS and get the refund for that , please .

    Thank you .

  • Cheryl Gouverneur

    Good Day I am flying to South Africa from Bangkok on 1 July I know it is in advance but do you think the flight will still be flying. I am currently in Cambodia working. I will need to travel to Bangkok in order to catch my flight. Do you foresee any problems.

  • Yolanda Haoson Ng

    We are Ng family bound to the USA, with Booking Reference OMJ8NR departing on May 10, 2020 flight BR262 from Manila. WE have been trying to contact EVA Air office since last week but to no avail. CAn you help us through this. Our Phil. Government had issued travel ban and the USA government had issued travel ban also. WE are forced to cancel our trip and would like to request EVA Air to refund our tickets under said Booking Reference OMJ8NR.
    thank you and hope to receive your soonest reply.

    Very truly yours,

    Yolanda H. Ng
    email address- [email protected]

  • Romina Galea

    Good morning,
    Kindly I would like to ask if flights in August are cancelled or not because I have a reservation booked from Malta to Istanbul and Istanbul to Macedonia and back to Malta. If it’s cancelled, can I change dates and destination please? Hope to hear from you.

    Thanks
    Romina Galea

  • Satya Prakash Taneja

    I have a booking Ref FHP64N for 5 persons to travel to Rome on 15th June and back to Bangalore on 26th June. In view of the Covid 19 and the cancellations of flights I request that I be given a full refund.

  • [email protected]

    Are there no restrictions on african countries? I am traveling back to the US on Ethiopian Airlines from Cameroon, and there is a stop at Shannon, do we get out of the plane? I won’t have a visa for Ireland.
    Are they quarantining passengers in Cameroon?

  • Susan Griswold

    The Florida office says, according to the recording, that they will be open again on April 31, 2020. But, I have called everyday since and it’s the same recording and no one answers. It is very poor service if they can’t even update the recording and let people know when they will be opening up again. I need to get answers to some questions about an upcoming flight that I have. respond when it will be opened up. I have even emailed SAA directly and all I get back is an automated response and you can’t reply. Help!!!

  • RUHAIZITA ISMAIL

    Dear Sir/Madam

    Am travelling to London on June 11 2020 and unable to travel due to Covic 19 Pandemic. Tried to apply Future Travel Voucher but unsuccessful due to my booking was via agent (Booking made on June 2019 and the Flight No details all indicated in my booking via BA website-am a members). I cannot reach the agent due to the agent already going administrative since Feb 2020 (FLY365.COM)
    I dont know what to do anymore. Tried to reach BA office so many time, yet failed (03-77124747).. PLease help me. Thank you

  • Beulah Bruce

    Good day
    Could you please advise which African countries / airlines have opened their airspace and ready for operations please, or a start date for such?
    I looked at the routing Bangui to Nairobi, 21May and it shows that Kenya Airlines is operating? Is this true?

  • ludger jesso

    is the flight from halifax to ont still on for sept i have a flight for sept 9th is that still on or cancelled cas of the virus if so would my credit card be refunded if flight done leave cas of virus

  • Farooq muhammad imran

    Hello sir my flight 18 march islamabad to Naples butt Corona varies my flight cancel plz my next flight time

    • Farooq muhammad imran

      Hello sir my flight 18 march islamabad to Naples butt Corona varies my flight cancel plz my next flight time my air line Turkish

    • Editor Post author

      Hi Mariana El Jardali,

      Some of the flights have already started operating limited flights. To which destination you are looking for?

      Thanks,
      Support team.

  • Bronnie Kennedy

    I am trying to get a refund for my flights due to Coronavirus ..who do i email? Booking number QUXVHW Departure June 23rd. Edinburgh
    United Kingdom Stockholm Arlanda
    Sweden
    Terminal 5
    13:45 16:55 SK2542 SASSAS
    Stockholm Arlanda
    Sweden
    Terminal 4
    Kalmar
    Sweden
    17:55
    19:05
    SK197
    SASSAS
    Operated by Regional Jet

  • Bronwyn Kennedy

    Your site says COVID 19 refunds are to be requested thru the agency in my case MYtrip. MYTRIP say I must make refund request thru you. Help. I live in New Zealnd and cannot get to the UK to start my Edinbirgh/Kalmar journey.
    Booking No. Edinburgh – Kalmar QUXVHW
    Booking No. Kalmar – Edinburgh QUYABY

  • krunal

    MY RETURN TICKET FROM INDIA TO LUSAKA 4TH APRIL 2020. BUT DUE TO CORONA VIRUS LOCK DOWN I FAIL TO COME BACK LUSAKA. NOW GIVE ME UPDATE THE WHEN ARE YOU STARTING FLIGHTS FROM INDIA TO LUSAKA. SO I CAN MANAGE TO COME BACK LUSAKA. i DID NOT GET ANY REFUND FOR MY TICKET.

    ADVISE US WHAT NEXT I HAVE TO DO.

  • krunal

    My flight has been cancelled due to corona virus which was on 4th April return to lusaka. I did not get any refund also advise me when it will reschedule. its very urgent for me to come back to Lusaka. I am stuck in India since 2 months. Another thing I did not get any refund for my tickets.
    Advise me how to get refund and if possible when flight are reschedule we can pay amount after deducting refund amount.

    Advise us for next update.

  • Janne Angantyr

    Dear Madam/Sir
    I,m booked on 1-7 but like to go home as soon as possible because missing work ,

    WHAT`S this now ? You not fly to Bangkok or ????

    Suspended flights due to coronavirus
    Last update: May 20, 2020

    Dear passengers,

    In accordance with decisions taken by the official authorities;

    domestic flights have been suspended until June 04, 2020
    international flights have been suspended until June 10, 2020
    in order to protect public health against the novel coronavirus (COVID-19) pandemic.
    ,Best regards Janne Angantyr

  • Richard Mattison

    I am trying to get my refund for upgraded seats on my flight BA2158 on May 24th/May/2020 – that has been cancelled..
    what do I need to do in order to get a refund please. There is no toll free number to call from Trinidad and Tobago.
    Please inform me of the procedure.

  • . Robert A. Tucker

    I have been trying to cancel my wife round trip air travel from Washington to Istanbul to Skopje Macedonia on March 25th, of this year but the COVID-19 Hit and no one could fly. I called the main office to receive a refund for the trip but they told me to call the ticket office that, I made the arrangements with. The Turkish Airline office is in Pristina Kosovo, but it seems that the office is close. I tried on numerous occasions on calling them but no one will answer. I’m trying to get refunded so that I can make another reservation and use that money for a flight for myself to travel back to the U.S. IN July of this year. Ticket was for Ms. Esther Diane Tucker. Flight TK1004 , Ticket # 2352395951202. I would like to make arrangements so that I can have the opportunity to fly with you in July. Please get in touch with me as soon as possible. I’m located in Kosovo. Thanks a million.

  • Tekle

    Dear Support team of Turkish Airline,
    My wife has a flight scheduled Addis – Istanbul (Via. transit) – Voronezh on July 2nd is there any change in this flight due to corona virus?
    Please let me Know.
    Passenger name : DZHIRANE IRINA MS.
    BOOKING Ref. TK/SA8AIR
    Ticket No. 2352399891827
    Many thanks for your assistance on this matter.

  • Mrs. Tahseen Mohin Narangi

    She received a call from Indian embassy 3 days back saying that you want to travel on 1st of June to Goa. She said ” yes I am pregnant & it is urgent to travel. Embassy said I may received a call from Air India saying that they will book my ticket. Till now I have not received their call. What should I do

  • ADEM HUSSEN SEID

    My NAME IS ADEM HUSSEN SEID, FROM Ethiopia. I HAVE FLIGHT FROM ETHIOPIA TO SAUDI ARABIA IN JUNE 07/2020 . I HAD THE TICKET ALREADY BEFORE THREE MONTHS. PLEASE SHARE INFORMATION ABOUT THE FIGHT IS ACTIVE OR NOT.
    THANKS

  • Mansoor Khalid

    I have a booking to India on 16th June 2020 would it be possible to give me information if the flight will still be operating or will you let me know if the flight will be cancelled?
    If the flight is cancelled can Air India re book my flight to a later date or refund the amount.
    Booking Reference : JXH5X

  • Sam Shelley

    Sam Shelley
    My flight was canceled because of the Virus ticket # 2352412016831
    Turkish air thy said to write to you and I will get my money back
    My number is 949-232 8555
    I payed $886.00 + $178.00
    Please refund my money.

  • Frank Keeton

    My flight to Dublin has been cancelled and I am trying to get a refund. I have tried filling in the refund form, I have tried phoning repeatably. What should I do?

  • Srishti Telang

    My flight is booked for 25th July from Amsterdam to Delhi for Aeroflot SU-232 via Moscow ( lay over) . I want to know the status of the flight whether this will be operated or not?

  • Judith Doris

    I need to cancel my flight from Athens to Malaga on July 1, 2020, and I don’t know who to contact. I found out today that we are not allowed to enter Greece therefore we must cancel. How do I do this and get a refund or voucher? I’ve called but it keeps disconnecting.
    Please help, [email protected]

  • SHIVAM MALHOTRA

    DEAR SIR/MAM
    subject – flight cancelled by air asia
    —————can’t change my travel dates very difficult to connect ————-

    , PLZ CHANGE MY TRAVEL DATE  TO
    ——————————ONWRAD 31 MARCH 2021 ——————-RETURN DATE 07 APRIL 2021—————————

    GOT THIS MAIL FROM AIR ASIA :-

    Booking number: E1EU6J  

    Notification  
     Flight cancellation noticeBooking number: E1EU6J
    Dear Guest,
    We regret to inform you that your AirAsia X flight D7189 scheduled to depart from Amritsar (ATQ) to Kuala Lumpur (KUL) on 30 June 2020 has now been cancelled due to travel restrictions.
    We sincerely apologize for any inconvenience caused, and you may select one of the following service recovery options below:
    1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route any time up to 48 hours before flight departure an unlimited amount of times without any additional cost subject to seat availability.

  • Ali Baqar

    Hello sir,
    i live in japan and having 5 years visa.
    my family have 3 years visa.
    My family exit Japan in August 2019 and when they plan to come back in December 2019 they could not find flight due to Corona virus flight suspention.
    Now they want to come back to japan from Pakistan what should they do now.
    please let me know.
    regards
    Ali Baqar
    [email protected]
    080-6847-2003

  • Omar Blackie

    Dear Ticket and Flights Mgt
    when will be reopen free arrival to Addis Ababa Ethiopia without a Quarantine of 14 days? or when will end? a Flights
    from United State to Addis Ababa?
    thanks

  • Mukund Chaskar

    We (myself and wife) came to Tokyo in September 16, 2019, we had valid visa up to August 2020. Due to family urgency (which can be proved, necessary documents can be given) we go back to India, Mumbai as early as possible.
    Could you please intimate when Air India flights will resume. Are you flying special flights for the stranded travelers like us ?
    Can you please update us ?
    For your information we did contact Indian Embassy, Tokyo, however they say we don*t hear anything from India / Indian Govt /Air India about special flights for returnees. (asked us to contact after 7 days)
    Look forward to hearing from you.

  • Gabriella Rita Vlahopoulos

    I am a South African citizen and needs to get back to South Africa ASAP. I am in Rome Italy. I would like to fly from Fiumicino Airport. What is the procedure?

  • Maureen

    I received an email today (7th July 2020) from Turkish Airlines, for the Reservation REZ2ZK telling me that the return flight, Istanbul to Dublin on 4th August has been cancelled. I was offered the opportunity to cancel the booking or to change the flight without charge. When I tried to change the flight online I got a error message. The call centre lines in both the UK and Ireland are constantly busy. The call centre line in Istanbul cut my call off twice. A form sent to Turkish Airlines outlining the problem generated an automatic reply to say that I would receive a reply in 14 days.
    Can you suggest a solution to this problem?

    • Joan Richards

      I am asking the same question, this is the worst company to deal with. I have gotten my refund from American and Delta but all I am getting is beating around the bush with that Airline. hope you get your refund soon.

  • Judith Spilhaus

    HI. We booked and paid 2 seats from Cape Town to Istanbul on Turkish Airlines – flight dates for May2020 to attend the Passion Play in Oberammergau and a Trafalgar Tour. Due to Covid-19, Oberammergau and Trafalgar postpone the Passion Play to 2022. We would like to ask if it is possible for Turkish Airlines to do the same with our tickets? Please. Please contact me per e-mail or mobile 0829216531.

  • Joan Richards

    It’s a shame and disgrace, for the Philippines Airlines, that is refusing to assist their customers in this Coronorvirus pandemic, I have tried various means to get in touch with Philippines Airlines for a refund, but to no avail. Customer’s money is at stake and that airline has the audacity to give people the runabout, you should be a shame of your company. As a courtesy and policy, you should live up to the standard of refunding your customers, due to the COVID 19 pandemic. I would suggest to be nice and help your customers in this crisis, or further action will be taken. It is depressing as it already so please adding more stress to people’s lives. I am frustrated and disgusted with your customer service. If you are reading this, that means you can get in touch with me via e-mail. I am desperate to talk to one of your Rep to rectify this problem asap, thank you.

  • Shiny John

    I purchased ticket under booking ref: JEFSPY from Kochi to Muscat and back. both the flights terminated. Muscat to Kochi fare refunded. for COK to MCT, Indigo issued a credit note to me KL2192003AD11719 dated 31-Mar-2020 for an amount of IRS 8379.35. I send several requests to Indio Airlines that , my Oman VISA is expired on 03-May-2020 and I am sick (medical certificate also submitted). The sad thing is that , never Indigo replied or consider my case to cancel the useless Cr. Shell and refund amount to my account. i do not know what to do and where to approach to get back my money. The silence of Indigo Airlines reveals that , they are cheating the passenger and trying to snatch the money from the public like this way. how can we trust this airlines anymore? how can we purchase tickets from Indigo???

  • Margaretha Johanna Jansen

    Dear Sir/Madam, I have an air ticket with Emirates for the 1st Sept. from Durban to Amsterdam and return 29th sept. 2020 what are the necessary papers, if any, I need besides my passport?
    Thank you for your attention. Awaiting your reply.
    Kind regards,
    M.J. Jansen

  • TOUNSI Hanane

    Please my return flight from Japan to Algeria was scheduled for 08/08/2020.

    I’m still in Japan since there are no flights, how do I change the return date and get a new ticket?

    I await your reply, thank you.

  • Steve Howie

    Hi, I have reservations for the 26th Oct – 01st Nov from Oslo to Bahrain. The Norwegian Government are telling me not to travel to Bahrain. if I travel to Bahrain I have to quarantine for 10 days (I’m only going for 5) this would mean extending my stay and re-booking my flight just to stay in quarantine for 10 days. I’m told I cannot get a refund as I have a non refundable ticket. This seems completely ridiculous to me as I am trying to conform the the Government regulations. What steps do I need to take to get a refund and stay safe.

  • Kurt heinrich Brunner

    Please confirm me, that I do not need a COVID-Test and a COVID-health insurance when I check-in
    at Phnom Penh Airport for my intended flight with Korean Air on September 9 to Frankfurt, Germany with a short flight-transfer in Seoul, Incheon and that my baggage can be checked through. I am travelling on a Swiss passport and have not been away from Siem Reap in Cambodia in the last 9 month. Please answer to my e-Mail address. Thank you.

  • Giovanni

    Kindly advise if A Covid 19 Certificate is require for Passenger leaving Lusaka, Zambia on route to Prague with Ethiopian Airlines. Passenger is a Czech Resident and EU National.

  • Rudy Windey

    Dear people of Turkish Airways, I came to Belgium for a period of leave. When I wanted to go back to Mali for my work, your flights from Brussels were cancelled due to the coup in Mali. My company has booked flight tickets via Frankfurt on September 2. I had a negative coronavirus test result from Mali and a negative test for August 22. When I arrive in Mali, I have to undergo a new coronavirus test done by Malian authorities. Do I need anything special for my departure from Frankfurt on the 2nd of September? (BOOKING REF: V3HV8B, Rudy Windey)

  • CORAZON MATEO PALMARIO

    Dear Korean Air,

    I was supposed to return to Dallas, TX last April but because of the Corona Virus pandemic I was advised by my travel agent to cancel my return flight. I need to return before my cancelled return ticket expires in December, what are the requirements needed before I re=book my return flight. I have tried to call the Manila office of Korean Air, but in vain as all three numbers given to me are not taking live calls and that all mail boxes are said to be full. Please advise. I have been a regular Korean Air passenger for the past couple of years and at this point I am very disappointed not to be able to connect with you. Plead advise on what i need to do.

    Thank you kindly. I look forward to hear from you.

    Corazon M. Palmario
    Korean Advantage Number BA28397970

  • Rasim Sadikhov

    Good morning!
    I have to travel tomorrow on 03.10.2020 from Baku to Istanbul by Turkish airlines. Do I need Covid 19 Test and where?
    Flight ticket reference RZD64G, ticket number: 235 3846 896734.

  • Rasim Sadikhov

    Good morning!
    I have to travel tomorrow on 03.10.2020 from Baku to Istanbul by Turkish airlines. Do I need Covid 19 Test and where?
    Flight ticket reference RZD64G, ticket number: 235 3846 896734.
    No one of telephone numbers responding, from Turkishairlines Baku office. Please answer urgently, because my time is tighten.

  • jamshaid ali

    My flight is on 12.11.2020 from Lahore Pakistan to washington DC
    I want to know either COVID-19 PCR test require for that flight route

  • Elena Nikitina

    hello.
    on oct 20th i’ve flown from kiev to phoenix with 2 stops – in istanbul and in ny. last lap ny-phoenix was cancelled by airline. when in jfk airport i did not find anybody at the turkish airlines counter to resolve the issue (it was late evening). thus i flu to phx on american airlines for my own expense. your calling center was not very helpful. the agent i’ve spoken to suggested to e-mail your office.
    i would like to get reimbursement for extra cost caused by this cancellation (as of today $585.80). my ticket number is 235 7530 0247. cancelled flight # TK8969.
    sincerely
    Dr. Elena Nikitina

  • Gloria alaurin

    i Have my Italian fiancée flight going to Philippines this coming November or December as soon his visa granted ,, anyways my question here is there any flight going to Philippines from Italy? And what are the restrictions required and how about the hotels for quarantine? How many days in the hotel? And how much it will cost including the PCR test ? Thanks for your kind consideration for answering my question.

  • walter de vries

    Hello can i ask one cuestion: i travel 23/04 from Thailand To Belgium Iam Belgium nationalitie
    i meak one transit stop in Dubai / the question :must i have een covit 19 test for the travel
    Pleas one coreckt Answurd I tank you in frond sorry for desturen
    De Vries Walter

  • Roland Worthington-Eyre MA, FCA

    Can a South Korean national fly from Seoul to London Heathrow and NOT be required to quarantine, even although South Korea is NOT shown on any traffic light travel lists…….she is planning to travel Emirates on 2nd June 2021….thank you…Roland