The Directorate General of Civil Aviation (DGCA) is India’s key civil aviation regulatory authority, primarily responsible for ensuring air safety, enforcing civil aviation regulations, and maintaining airworthiness standards across the country. It oversees and regulates air transport services operating to, from, and within India, while also coordinating closely with the International Civil Aviation Organisation (ICAO) on global aviation norms. Headquartered in New Delhi, the DGCA operates through regional offices across various parts of India to effectively manage and supervise aviation activities nationwide.
Address: Aurobindo Marg, Opp. Safdarjung Airport, New Delhi 110 003, India.
Phone: 91-11-24622495
Email: feedback-dgca@gov.in (General Feedback), dgoffice.dgca@nic.in (Office enquiries)
Working Hours: 09.30 Hrs to 18.00 Hrs (Monday to Friday)
Website: www.dgca.gov.in
Map: View location on google map here
How to reach Directorate General of Civil Aviation (DGCA), New Delhi by Bus | Train | Taxi?
🚏Nearby Bus Stop
- SJ Airport
- Jor Bagh
- SJ Madrasa
- Lodhi Colony
🚆Train Station
- Jorbagh
- Lodhi Colony
- Dilli Haat – INA
- Sarojini Nagar
🚕Taxi Stand
- Capital Taxi Services
- Bhatia taxi Services
- Sharma Tourist Taxi Service
- Uday Park Taxi Stand
Regional Offices of DGCA
- Delhi
- Mumbai
- Kolkata
- Chennai
- Bengaluru
📌 Specialized Contact (DGCA Pariksha – Exams & Licensing)
Address: Central Examination Organisation,
O/O DGCA, East Block III, Level III,
R K Puram, New Delhi – 110066
Pariksha DGCA
AME Help Line: 011-26196307; Flight Crew Help Line: 011-26106091
Email: help.pariksha.dgca@nic.in (Exam support)
How to File a Complaint about Flight Issues to DGCA?
1.First Contact the Airline
Before filing with DGCA, you must raise the complaint with your airline (e.g., IndiGo Customer Care).
Keep evidence such as:
- Boarding pass
- Ticket
- Delay/cancellation SMS
- Email communication
- Receipts for additional expenses (hotel/food/taxi)
2. File Complaint on DGCA’s AirSewa Portal
DGCA uses the AirSewa Platform for passenger grievances.
Option A: AirSewa Website
- Visit www.airsewa.gov.in
- Click “File a Complaint”
- Select category: Airlines → Flight Cancellation / Delay
- Enter flight number, date, PNR, airport, and issue details
- Upload supporting documents
- Submit
Option B: AirSewa Mobile App
- Available on Android & iOS.
- Go to → Grievances → Airline Issues → Flight Disruption
3. Track Your Complaint
- You will receive a unique Grievance ID. Use it to track your issue from: AirSewa → Track Grievance
- Airlines must respond within 7–30 days, depending on the issue.
4. Escalate to DGCA (If Airline Fails to Resolve)
If the airline gives an unsatisfactory answer or doesn’t respond, you can escalate by emailing DGCA directly:
Email: feedback-dgca@gov.in, dgoffice.dgca@nic.in
Include: Grievance ID, PNR, Airline response (if any), Your contact details
What Complaints DGCA accepts?
- Flight delays and long rescheduling
- Last-minute flight cancellation
- Denied boarding
- Refund delays
- Flight safety issues
- Excess charges
- Poor handling during disruptions
- Missing baggage handling violations
⨂ What DGCA does not Handle?
- Compensation claims beyond DGCA rules
- Hotel/food reimbursements (handled by airline directly)
- Customer service complaints unrelated to regulations.
How to Login / Sign Up eGCA?
Connect with eGCA Support cell: 1800-11-3422
Contact Directorate General of Civil Aviation (DGCA) on Social Media
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